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The Graveyard - Products No Longer Supported => Routers / COVR => DGL-4500 => Topic started by: mordeeb on February 02, 2010, 10:41:37 AM

Title: Screen dead?
Post by: mordeeb on February 02, 2010, 10:41:37 AM

The other day my router just messed up and i had to restart it now when i use it the OLED on top doesn't work! it flashes when i plug it in at first but thats it i have it upgraded to 1.22 any idea?

Title: Re: Screen dead?
Post by: FurryNutz on February 02, 2010, 10:54:13 AM

Wont even turn on if you hit the buttons? I should turn on so you can navigate the menu.

Title: Re: Screen dead?
Post by: mordeeb on February 02, 2010, 10:55:43 AM

when i hit the buttons nothing happens

Title: Re: Screen dead?
Post by: Rad Spencer on February 02, 2010, 11:04:55 AM

what firmware are you using?

Title: Re: Screen dead?
Post by: mordeeb on February 02, 2010, 11:10:59 AM

1.22

Title: Re: Screen dead?
Post by: FurryNutz on February 02, 2010, 11:33:40 AM

What FW did you have on it?

Title: Re: Screen dead?
Post by: Lycan on February 02, 2010, 11:34:15 AM

If you roll the firmware back does it come back?

Title: Re: Screen dead?
Post by: mordeeb on February 02, 2010, 11:40:46 AM

i was on 1.12 or something and it wasn't working so i upgraded to 1.22 and it still doesn't work

Title: Re: Screen dead?
Post by: Lycan on February 02, 2010, 11:41:30 AM

Contact support and get an RMA.

Make sure you tell them this has been an ongoing problem with the product and firmware doesn't seem to help.

Title: Re: Screen dead?
Post by: FurryNutz on February 02, 2010, 11:43:43 AM

Ya, sounds like RMA time, nothing FW related, HW. Hope they fix it soon. Keep in touch.

Title: Re: Screen dead?
Post by: mordeeb on February 02, 2010, 11:49:31 AM

any link to do this? will i have to pay anything?

Title: Re: Screen dead?
Post by: FurryNutz on February 02, 2010, 11:50:31 AM

How long have you had this unit? If you can't return to Place of purchase because it's out of warranty, then you'll need to Call DLink.

Title: Re: Screen dead?
Post by: mordeeb on February 02, 2010, 11:51:47 AM

i have had it for about 2 years i doubt the store would take it back what is the number for dlink?

Title: Re: Screen dead?
Post by: FurryNutz on February 02, 2010, 11:55:31 AM

If your needing to use the router, you can access everything that's on the router thru the routers web page. This will get you by. Ya, its nice to have the display working too.

Title: Re: Screen dead?
Post by: FurryNutz on February 02, 2010, 11:56:11 AM

http://www.dlink.com/support/ (http://www.dlink.com/support/)

Title: Re: Screen dead?
Post by: mordeeb on February 02, 2010, 11:56:49 AM

thanks!

Title: Re: Screen dead?
Post by: FurryNutz on February 02, 2010, 11:59:30 AM

Let us know how it turns out. Sorry that it's not workin for ya.

Title: Re: Screen dead?
Post by: DJ2004 on February 05, 2010, 04:40:47 PM

Hi guys!

Sorry if my question is a little bit off topic but can I turn on the display permanently? Or does it always switch off after a few seconds?
Thanks!!!

DJ

Title: Re: Screen dead?
Post by: FurryNutz on February 06, 2010, 03:09:23 PM

Don't think you can turn an option on for keeping the screen on all the time. I think it was meant as a limited use kinda of thing so a user would go in and view and seen things however when the user is finished it turns off. And in actuality, how often does a user need to be fiddling with the router? My 2 cents.

Title: Re: Screen dead?
Post by: DJ2004 on February 07, 2010, 05:19:49 PM

ok, thanks for the answer!!

DJ