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D-Link IP Cameras for Home => DCS series Network Cameras => Topic started by: wlebear on February 03, 2010, 10:34:52 AM

Title: DCS-950g Black screen on remote access
Post by: wlebear on February 03, 2010, 10:34:52 AM

My 950g (the dog cam) was working fine all last summer.  Didn't use it for a couple months and now I'm having remote access issue.  IP provider change from Comcast to AT&T U-verse.  Camera works fine on home network wired and wireless.  Remote access (outside of firewall) is the problem.  I enter IP address and I get my ID/password logon screen, log in Ok, screen paints OK, can see D-link banner and control buttons but picture is black.  Using 2wiregateway 3800HGV-B, provided by ATT U-verse.  I think I'm missing something on firewall side.

John

Title: Re: DCS-950g Black screen on remote access
Post by: ECF on February 03, 2010, 03:30:42 PM

Verify that the Video ports 5000 and 5001 for the camera are open in the router firewall.

Title: Re: DCS-950g Black screen on remote access
Post by: wlebear on February 24, 2010, 12:06:31 PM

OK, back to this problem..  The video ports are open on the router and firewall.  Still getting a black screen, but I have full access to the camera settings remotely.  I have played with various setting and get nothing at all or this status discribed above.  I have tried two different (outside my firewall) ISPs and connecting gets the same results. 

Title: Re: DCS-950g Black screen on remote access
Post by: ECF on March 01, 2010, 02:32:40 PM

Try changing the ports used. Your ISP may be blocking those ports.