D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => EBR-2310 => Topic started by: neb on January 31, 2008, 04:24:58 PM
-
The EBR-2310 Revision B manual claims:
This router also has external Syslog Server support so you can send the log files to a computer on your network that is running a Syslog utility.
Where is this configured? Is this another documentation error with this increasingly disappointing device?
This is yet another missing feature (http://forums.dlink.com/index.php?topic=1085.0) that tempted me to buy this device.
Also, there only appear to be about 32 lines of log saved. What good is that? I guess I expect too much.
-
Unfortunately, you are absolutely right that device does not support an external Syslog server. I have taken this point up with product development as to why it's listed in the manual and I suspect it was a simple oversight. I apologize for the inconvenience.
-
Forgive me my touch of rant in the initial post. I hope my input helps improve your product line. For the record, here are the problems I've found in the manual.
Note: This router came with Firmware 2.01, but only Firmware 2.00 and manual 2.0 is available for download.
ebr2310rev_B_manual_200.pdf
- Page 11 - Refers to "Configuring Your PCs to Connect to the EBR-2310". No such section exists
- Page 37 - "... be sure to make a static reservation on the Basic > DHCP page...". No such feature
- Page 48 - "This router also has external Syslog Server support...". No such feature
The help pages that come in the firmware (available from the router's own web management pages) also includes a link to the DHCP Static Reservation configuration (which doesn't actually exist).
I recognize that mistakes happen, but claiming false features does not make for content consumers. On the other hand, these forums are a major benefit to the tech-savvy community of customers. Thank you for your knowledgeable assistance.
-
Thanks for the list, I will pass this on to product development!
Rants are always fun, and I understand your disappointment. Unfortunately I do not even work with this product on any regular basis so I don't have more immediate answers than I will pass it on. The Linux board is my bailiwick and my avatar a switch for a reason.
-
That brings up a question. Telephone tech support recommended I post my questions at these forums. However, when I got here and registered, I couldn't find a proper place to ask. In fact, this was one of the few places I could even create a new topic. So, I spun my questions with a Linux slant (EBR-2310 vs LEAF, EBR-2310 Syslog Support).
Is there a place on this site for general router support questions?
To keep this thread on-topic, regarding the manual and Linux:
Please document the system requirements more clearly. The manual, product site, and the box itself imply that Windows is required for configuring this router. The Windows-based wizard is completely optional.
Also, that missing section about configuring your system to manually set up the router would have been useful. It would have hinted to set a (temporary) static IP address in the default 192.168.0.X network in order to access the router's web configuration. My machine was previously on a different internal address space, and it took me a while to figure out that it actually needed to match the router's 192.168.0 IP.
OK, now I'm just nitpicking. I need to stop bothering you and get back to work...
-
Unfortunately there is no proper place for this product (currently only the Draft N home routers and some multimedia products have boards). Technically I should have removed this thread as it lacks any connection to the subject at hand. The good news is I am pushing to get all of our products on the forum.
Unfortunately the system requirements including Windows is going to stay that way, as while I agree with you completely, the average user will require that wizard to get online. The simple fact is that Linux users are seen as being either self sufficient or co-sufficient, which isn't a terrible reputation to have most of the time, so the documentation isn't made for them. Likewise it is assumed that if you can set a static IP then you can realize the default IP of this unit means you will need to be a member of the 192.168.0.0/24 network.
-
Yes, I see all of your points.
My opinion is that this type of customer support (quick, knowledgeable, close-to-the-source) is exactly what I want from a product. An online forum frequented by D-Link support staff is the perfect type of system for this. These forums are the main reason I did not immediately return this router.
I hope you can ramp up to support more products.
-
Good news we now have an EBR-2310 board so this thread is being moved there.