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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: hanginghelmet on February 08, 2010, 01:39:39 PM

Title: Can't Install This Router
Post by: hanginghelmet on February 08, 2010, 01:39:39 PM
I am having no luck installing this router at all.  I am running Windows 7 64 bit.  I have a hp 802.11b/g wireless network adapter on the computer.  After using the setup disc after everything is finished it said it was a successful setup.  It is not finding the network I created and my wireless adapter had an X through it and I tried to diagnose but it would not repair it.  I went into Device Manager and uninstalled the adapter then rebooted but it still wont work.  I am really getting frustrated.  My old Netgear router installed with no trouble at all.  Anyone have any steps or ideas that can guide me?  Thanks in advance for the help.
Title: Re: Can't Install This Router
Post by: Cobra on February 08, 2010, 01:50:52 PM
Have you tried going into the router setup pages to verify all is like you want it to be?

I never use those discs for router setup.

Default IP for setup is at: http://192.168.0.1/
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 08, 2010, 04:57:15 PM
I'm not sure what the settings should be!!!  LOL  I previously had a Netgear WGR614 and installation and setup for that was a breeze I didn't have to change anything.  After installing the DIR-655 my wireless network adapter does not work so it can't connect to the network.  This is frustrating beypnd belief!!!
Title: Re: Can't Install This Router
Post by: alphanumeric on February 08, 2010, 05:55:19 PM
When you say your wireless network adapter does not work what exactly doesn't work? You can't connect to the D-Link router using your old settings for SSID and encryption. Look for D-Link or what ever the default SSID is for the new router in your list of available wireless networks. Connect and then log into the router to setup your wireless the way you want it. Another option is to connect with a cable, log in and then do the setup.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 08, 2010, 05:59:18 PM
What I mean is the wireless adapter is basically disables (it has a red x). I try diagnose but that doesn't fix it.  I did set it up with a cable. I unhooked the D-Link and hooked the Netgear router back up and everything works fine.  I have tried resetting the cable modem and the D-Link router but I just can't access the Network I created during setup.
Title: Re: Can't Install This Router
Post by: Cobra on February 08, 2010, 08:54:17 PM
You have to hook up the router then powercycle your modem so it obtains the new LAN IP from the router.

Before doing this you may wish to reset the router to defaults (push and hold in button on back) then you can look for SSID dlink. After you can access the web setup you can then change SSID/security.
Title: Re: Can't Install This Router
Post by: alphanumeric on February 09, 2010, 04:30:18 AM
Did you try running the Windows Wireless Network Connection Wizard?
Title: Re: Can't Install This Router
Post by: thecreator on February 09, 2010, 07:13:49 AM
What I mean is the wireless adapter is basically disables (it has a red x). I try diagnose but that doesn't fix it.  I did set it up with a cable. I unhooked the D-Link and hooked the Netgear router back up and everything works fine.  I have tried resetting the cable modem and the D-Link router but I just can't access the Network I created during setup.

Hi hanginghelmet,

Remove all wires coming and going from your Cable Modem and D-Link Router, including the Power Cable from the Outlet, not from the unit itself, because you can blow either the Router or Cable Modem by plugging the Cable Power Cord into the wrong Device.

Insert the CD that came with your D-Link Router. Run it. Follow its onscreen instructions for reconnecting everything.

What you posted in the quote, tells me that the D-Link Router is not registered with the Cable Modem, but the NetGear Router is.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 09, 2010, 12:25:45 PM
Hi, I ran the setup disc 3 times and the same thing happens everytime
Title: Re: Can't Install This Router
Post by: davevt31 on February 09, 2010, 01:30:13 PM
You want to first setup the router using a computer that is wired to it.  Make your Internal network and setup the wireless portion.  Once it ia all set up then try to connect to it with the wireless.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 09, 2010, 03:37:43 PM
This is a no go. The wireless won't connect.  I called tech support and after an hour of trying they said they had done all they can do.  I'm very disappointed
Title: Re: Can't Install This Router
Post by: alphanumeric on February 09, 2010, 03:58:38 PM
Log into the router manually though a wired connection. Then verify that the wireless is enabled, the SSID is not hidden, and the mode is B,G & N and not just N.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 09, 2010, 04:14:40 PM
I have already tried that and the wireless does not work.  I have an internet connection to the computer that the router is wired to but no wireless.  It says my wireless network adapter is not connected.
Title: Re: Can't Install This Router
Post by: Cobra on February 09, 2010, 04:28:04 PM
Are you using the same SSID and security key that the other router had?

I am thinking your adapter may need to be setup again in Windows if you have changed the SSID and/or security.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 09, 2010, 04:31:52 PM
It has to be something with the adapter...but how do you setup the adapter??
Title: Re: Can't Install This Router
Post by: alphanumeric on February 09, 2010, 04:48:07 PM
Did you try running the Windows Wireless Network Connection Wizard?
Title: Re: Can't Install This Router
Post by: lotacus on February 09, 2010, 04:57:37 PM
ewe.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 09, 2010, 05:01:32 PM
Tried the Set Up A Network Wizard and that did not work either

What was the ewe. for?
Title: Re: Can't Install This Router
Post by: duffman on February 09, 2010, 09:24:11 PM
Try to reinstall the drivers for your wireless adapter. Then configure it to connect to the new router with your SSID and password.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 10, 2010, 02:30:33 AM
I went into Device Manager and removed the wireless adapter, restarted the computer and the wireless still does not work
Title: Re: Can't Install This Router
Post by: alphanumeric on February 10, 2010, 03:12:34 AM
What operating system are you using?
Title: Re: Can't Install This Router
Post by: GizmoTheGreen on February 10, 2010, 05:16:14 AM
i think he said he had win7 x64

the red X on the network adapter suggest some problem with drivers?
on your pc that is.

another option is that your wireless adapter only supports a standard, but the router is only b/g/n
your old was probably a/b/g?

just a few thoughts.
Title: Re: Can't Install This Router
Post by: alphanumeric on February 10, 2010, 07:42:38 AM
Yes its 7 x64, I should have looked back at his first post.  :-[
Hanginghelmet where exactly are you seeing the red X ? The icon in the notification area for your wired connection will show a red X on it if the network cable is unplugged. That is normal. The wireless adapter will have its own icon, if you click on that, does your network (SSID) show up in the list of available networks?
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 10, 2010, 09:13:33 AM
I see it when I click on Network and Sharing Center and then go into change adapter settings...its got an X and says it is disconnected and no I can't see my network listed.  I want to thank everyone for all their hope so far.
Title: Re: Can't Install This Router
Post by: alphanumeric on February 10, 2010, 09:59:24 AM
If you did not disable your wired NIC there should be two connections listed. Local Area Connection and Wireless Network Connection, do you see both? If not which one is listed? There should be an Icon for your wireless adapter in the notification area near the clock. If you click that are there any wireless networks listed?
Title: Re: Can't Install This Router
Post by: alphanumeric on February 10, 2010, 10:05:31 AM
Maybe we should start over from the start.
1. Did you log into the router and set the following:
Administrator password
Wireless enabled
Mode checked to make sure G is enabled
SSID changed from the default to something unique
Encryption set to WPA or WPA2 with a strong password set
2. Setup your wireless adapter using the above settings?
Title: Re: Can't Install This Router
Post by: duffman on February 10, 2010, 12:43:16 PM
Can you use the cd or go to the wireless adapter malefactor site and get drivers for your OS? I think your card's drivers arnt installed or are the wrong OS. Make sure the drivers are the 64bit kind.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 10, 2010, 12:55:14 PM
yes there are 2 connections listed.  The wireless one has the red x and says it is disconnected.  I have tried all of the steps that you suggested before alphanumeric and it does not work.  There are no updated drivers for this wireless adapter.  It worked with my previous G router but not this one.
Title: Re: Can't Install This Router
Post by: Cobra on February 10, 2010, 02:05:20 PM
I see it when I click on Network and Sharing Center and then go into change adapter settings...its got an X and says it is disconnected and no I can't see my network listed.  I want to thank everyone for all their hope so far.

Have you tried adding the network adapter?

Open network and sharing

On the left click on manage wireless networks then add then manually create a network.
Make sure to put a checkmark next to connect even if not broadcasting.

If that works then you are not broadcasting your SSID from the router.


Title: Re: Can't Install This Router
Post by: hanginghelmet on February 10, 2010, 02:17:47 PM
Yes i trield that alos and that did not work either
Title: Re: Can't Install This Router
Post by: alphanumeric on February 10, 2010, 02:59:04 PM
Do you have another wireless PC to verify if it is a router or PC problem? If the routers wireless section is defective or turned off you will never get a connection. If a second PC cannot connect then the router is defective or not setup correctly. At this point I would reset it to factory defaults and leave it that way until you can determine if it is actually working correctly. Did you check the status LEDs on the front of the router for proper indications/status. What does the status page of the router say as far as the wireless goes?
Title: Re: Can't Install This Router
Post by: Cobra on February 10, 2010, 03:38:43 PM
One other thing can keep the wireless connecting is if MAC filtering is on and the Wireless adapters MAC is not on the list.
Title: Re: Can't Install This Router
Post by: alphanumeric on February 11, 2010, 12:46:16 PM
Check the encryption setting on the router. If you are using WPA or WPA2 try AES not TKIP. TKIP seems to cause a lot of issues.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 11, 2010, 05:59:46 PM
Just an update.  I purchased a Netgear WN111v2 adapter and tried that and that also didn't work.  So I decided to wipe everything out, reinstall Windows 7 and guess what?  It still won't work!!!  I hooked the old router back up, used the new adapter and voila it works!!!  So it must be either a defective router or its not compatible with Windows 7.  Now the question is when I return this do I get the same one and try again or do a try a different model router or differnet brand all together???  Thoughts anyone?  You guys rock for all your effort in trying to help me!!
Title: Re: Can't Install This Router
Post by: Cobra on February 11, 2010, 07:01:03 PM
The OS has nothing to do with the router.

I would exchange the router at your retailer or contact D-Link for a RMA.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 11, 2010, 07:15:34 PM
Should I try the same model or a differnt model??
Title: Re: Can't Install This Router
Post by: Cobra on February 11, 2010, 11:10:33 PM
Have you tried support yet?

They may know something we do not.

800-326-1688 ext 6314
Title: Re: Can't Install This Router
Post by: pender on February 12, 2010, 01:38:57 AM
Return the router and exchange it - do not bother with Dlink tech support because it is a waste of time unless you have to RMA the 655.  Always remember that you can use your old Netgear as a Wireless Access Point in conjunction with another gateway router.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 12, 2010, 02:23:05 AM
Yes tech support was no help.  Exchange it for the same model or a different model???  Let me know your thoughts my friends!!  lol
Title: Re: Can't Install This Router
Post by: pender on February 12, 2010, 02:30:37 AM
Should I try the same model or a differnt model??

Get a different router altogether if you can return it for a full refund.  If you can afford it, buy a Netgear WNDR3700 or an Apple Airport Extreme Base Station off craigslist.  The WNDR3700 is the type of router that you need only buy once every 5 years and has great wireless performance and stability, but it is Atheros based so it won't support DD-WRT, but perhaps OpenWRT soon.
http://www.smallnetbuilder.com/content/view/30925/96/

If you have money and live in a populated area like and apartment, definitely get something with 5Ghz 11n.
Title: Re: Can't Install This Router
Post by: Cobra on February 12, 2010, 09:03:09 AM
I would try another 655 as it is a great router.
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 12, 2010, 10:05:41 PM
Ok update time!!!  I exchanged it for the same router, brought it home, crossed my fingers and....it works!!!  Yipeeeeeeeeeeeeee!!  So it was a faulty router all along.  But I am still havin one problem.  I have it set to run in mixed mode n and g but the netgear WN111v2 smart wizard is saying I am only broadcasting in G and at 54Mbps.  I tried to do it at N only just to see what it would do and it wouldn't connect in that mode
Title: Re: Can't Install This Router
Post by: alphanumeric on February 13, 2010, 04:20:46 AM
There is a sticky in this forum for that. Check your settings as advised and if you still can't get it to work post back. http://forums.dlink.com/index.php?topic=616.0 (http://forums.dlink.com/index.php?topic=616.0)
Title: Re: Can't Install This Router
Post by: hanginghelmet on February 13, 2010, 06:43:53 AM
Did as the link suggested and I am connected at 270Mbps!!!  The only other issue I am having is my LG BD390 bluray player only has 2 bars for a signal but I gues that is an issue with the player and not the router.  I want to thank EVERYONE for all their help and suggestions it is very much appreciated!!!
Title: Re: Can't Install This Router
Post by: alphanumeric on February 13, 2010, 07:01:32 AM
Try changing the channel width from 20/40Auto to 40 and see if you get then get 300Mbps. You won't really get 300 anyway thats just the link speed not your true though put.