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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: rcblackwell on February 20, 2010, 04:49:20 AM

Title: eMail failure with 1.08 and Sympatico
Post by: rcblackwell on February 20, 2010, 04:49:20 AM

I'm having trouble configuring 1.08 to work with my Sympatico account. Configuration is as follows;

Login method:            Account
User name:                robert@sympatico.ca    <--- sample email address, not my actual
Password:                 <my password>
Port:                        25
SMTP server:             smtphm.sympatico.ca
Sender E-Mail:           robert@sympatico.ca
Receiver E-Mail:         robert@sympatico.ca
SMTP Authentication:  Yes

Testing indicates failure. What information did you use with your Sympatico account?

Title: Re: eMail failure with 1.08 and Sympatico
Post by: 007james on February 20, 2010, 07:15:37 AM

See http://forums.dlink.com/index.php?topic=11344.0 it may help

Title: Re: eMail failure with 1.08 and Sympatico
Post by: rcblackwell on February 20, 2010, 11:28:35 AM

Quote from: 007james on February 20, 2010, 07:15:37 AM

See http://forums.dlink.com/index.php?topic=11344.0 it may help

Thanks, I checked that post and several others prior to posting my plea for help.

Title: Re: eMail failure with 1.08 and Sympatico
Post by: AKFubar on February 20, 2010, 01:43:40 PM

I am a TSI customer so I can't really assist with Bell but you may have better luck putting this up in Bell Forum @ dslreports.

Title: Re: eMail failure with 1.08 and Sympatico
Post by: rcblackwell on February 20, 2010, 01:57:31 PM

Quote from: AKFubar on February 20, 2010, 01:43:40 PM

I am a TSI customer so I can't really assist with Bell but you may have better luck putting this up in Bell Forum @ dslreports.

Never thought of that! Thanks for the idea.

Title: Re: eMail failure with 1.08 and Sympatico
Post by: fordem on February 20, 2010, 02:10:15 PM

Just a suggestion (I'm not a sympatico user) - the format you are using for the username would not work with either of the two ISPs that I use - try "robert" by itself (drop the @sympatico.ca) and see what happens.

Title: Re: eMail failure with 1.08 and Sympatico
Post by: rcblackwell on February 20, 2010, 04:16:21 PM

Quote from: fordem on February 20, 2010, 02:10:15 PM

Just a suggestion (I'm not a sympatico user) - try "robert" by itself (drop the @sympatico.ca) and see what happens.

No luck, the test failed.

I did find using using one of Sympatico's real old smtp server names worked.

For those having difficulty using email with Sympatico try changing the SMTP server name from smtphm.sympatico.ca to smtp1.sympatico.ca. Worked for me. Go figure!

Title: Re: eMail failure with 1.08 and Sympatico
Post by: saudmustard on February 24, 2010, 05:36:15 PM

smtphm.sympatico.ca SMTP server authentication requires SSL, which is not yet available in firmware v1.08.  Thanks for the older server ;)

Title: Re: eMail failure with 1.08 and Sympatico
Post by: rcblackwell on February 25, 2010, 10:12:37 AM

Quote from: saudmustard on February 24, 2010, 05:36:15 PM

smtphm.sympatico.ca SMTP server authentication requires SSL, which is not yet available in firmware v1.08.  Thanks for the older server ;)

Now I understand why! Thanks for the explanation.