D-Link Forums

The Graveyard - Products No Longer Supported => D-Link Multimedia and USB => DSM-510 => Topic started by: drleonunes on April 23, 2010, 03:54:27 AM

Title: DSM-510 - Freeze and "Green Screen"
Post by: drleonunes on April 23, 2010, 03:54:27 AM

I just purchased a DSM-520 from a colleague. But I sense a serious problem!
When I turn on the device for the first time, the screen turns green. I can´t use the remote control, etc.. When I turn off and turn on my device again, nothing appears, remains completely dead. After five minutes, I can reactivate the system that works for more than 10 minutes and goes back to green screen.
What can I do to solve this problem?

Title: Re: DSM-510 - Freeze and "Green Screen"
Post by: ECF on April 23, 2010, 02:13:46 PM

What firmware is on the unit? Have you reset the unit to factory defaults since receiving it?

Title: Re: DSM-510 - Freeze and "Green Screen"
Post by: drleonunes on April 23, 2010, 02:25:04 PM

Hi,

The firmware is the last one: 1.08 revision A2.
So, how can I reset the unit to factory defaults?
Do I need to install the firmware 1.01?
Thanks,

Leandro

Title: Re: DSM-510 - Freeze and "Green Screen"
Post by: ECF on April 23, 2010, 02:48:15 PM

There is a reset button located on the back. Press and hold for about 5 seconds and it will be reset to factory default settings. You will need something like a paper clip to press in the button.

Title: Re: DSM-510 - Freeze and "Green Screen"
Post by: drleonunes on April 23, 2010, 02:53:37 PM

Hi,
Please, can you upload a imagem (jpg, pdf, gif) of this button?
Because I can´t find this on DSM-510.
Thanks,
Leandro.

Title: Re: DSM-510 - Freeze and "Green Screen"
Post by: drleonunes on April 25, 2010, 10:26:52 AM

Hi,

I already reset the unit to factory defaults by software.
I found the option at configuration of DSM-510.
However the problem still occurs. I think that is a problem in firmware, because sometimes it connects, sometimes not.
How can I return to the previous versions of firmware, since the system software not allows me to downgrade firmware?
I´m waiting answer.
Thanks,

Leandro.

Title: Re: DSM-510 - Freeze and "Green Screen"
Post by: ECF on April 26, 2010, 08:37:39 AM

The RevA2 does not have a physical reset button now that you mentioned that, I think it was added in A3. You stated that "sometimes it connected, sometimes not" You are now unable to connect to your local network as well? 

Title: Re: DSM-510 - Freeze and "Green Screen"
Post by: drleonunes on April 26, 2010, 10:04:30 AM

No, sometimes when it turns on I can connect wireless.
But, often as I connect the power cord, a green screen appears. At this moment, I can not operate the equipment or the remote control. When restarting the unit shortly thereafter, it does not work, even connects. I have to wait five minutes or more before turning it on again.
What could be happening?

Title: Re: DSM-510 - Freeze and "Green Screen"
Post by: ECF on April 27, 2010, 09:26:36 AM

Do you have the same issue if you use the device wired to your network? It looks to me that the device may beginning to fail.

Title: Re: DSM-510 - Freeze and "Green Screen"
Post by: drleonunes on April 27, 2010, 09:32:47 AM

Now I´m not using wired or wireless, only USB.
Often this problem is happening when I turn on my equipment, be connected by wireless or wired or USB, etc..
It has some moments in which the equipment works normally, and suddenly appears a green screen.