D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: randym431 on February 24, 2008, 03:41:22 AM
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Has anyone else using the 323 and the dlink media player dsm-520 have issues playing video files off the 323 > 4gb?
If I rip one of my dvd's, and the file is >4gb (usually is), and store it on the dns323, the media player dsm520 only see's and plays the first 5 minutes.
Then ends, thinking the video is at its end.
This only seems to be a problem when using the media lounge 520 along with the 323 to play video.
So I dont know if its a dsm520 needed fix or a dns323 fix?
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I have been using 9GB .ts files recorded from a PC with a tuner card just fine. I am playing them back on a Mac Mini set up as a Media player in our family room. Everything is hardwired for HD playback. I have a DSM-510 which works well with 7gb transcoded .mpg files as well. Again, hardwired and not using wireless. I can't speek for the DSM-520. I took it back and got a 510 instead for the HDMI output.
Regards,
Karl
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Randym435,
I have to change my answer from my previous post after rechecking all my options.
I can reliably use files > 2GB on the DNS-323, but not when using the DNS-323 UPnP server. The files seem to stop playing when they hit the 2GB point of the file. (About 20 minutes in) Also, when I click the "Info" button on the DSM-510 remote for the file, it shows the file size as 2.3GB when connected to the DNS-323 UPnP server. This same file on the DSN-323 shared via Nero7 UPnP on my desktop shows a file size of 6.8GB from the DSM-510 and plays completely (65 minutes). So it looks like there may be an issue with the UPnP server on the DNS-323. I'm going to run a few more tests over the weekend.
Regards,
Karl
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Can you please provide a little more information of the files types used and size used in your testing. I will look into this issue and revert back with my results.
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ECF,
In my case, I am trying to watch a 720p .mpg file sourced from an ATSC tuner card. The file was captured in raw transport stream format and then stripped down to a 720p video stream and 5.1 audio stream. The file on the DNS-323 is
\\media1\Volume_1\Media\RecordedTV\recording.mpg 6,611,580KB. All devices are hardwired to a DGS-2208 switch. I can view this same file in several ways, the first of which does not work completely and the rest work fine.
1) DSM-510 -> UPnP on DNS-323
This method does not work. The File plays for about 20 minutes and halts.
DSM-510 shows the following when selecting file and hitting info button:
TITLE: recording.mpg
DATE: 2008/02/29 16:37:25
SERVER: Media1
MIME TYPE: video/mpeg
SIZE: 2.3GB
(Notice that this size is 6.3GB-4GB=2.3GB. 32bit boundry???)
2) DSM-510 -> Nero7 UPnP server on PC -> M: mapped to \\media1\Volume_1 on DNS-323
DSM-510 shows the following when selecting file and hitting info button:
TITLE: recording.mpg
ALBUM: RecordedTV
DURATION: 01:05:43
SERVER: MediaHome
MIME TYPE: video/mpeg
RESOLUTION: 1280x720
SIZE: 6.3GB
File plays correctly
3) PC -> UNC on DNS-323
PC shows file as 6,611,580 KB Movie File (mpeg) and plays correctly
etc....
I have tried doing a manual update of the UPnP server on the DNS-323 (shows "Refreshed Successfully") as well as letting the automatic update run.
DNS-323 is running 1.04 firmware with two disks in Raid-1.
UPnP AV Server *Enable
Folder Volume_1/Media
Auto Refresh [1 Day]
Take another file that shows 5.9GB from Nero and it shows 1.9GB from the DNS-323 UPnP server. Looks like a classic case of a 32-bit error.
Regards,
Karl
PS: The spell checker wouldn't let me use the word "wait" with an "ing" on the end. It kept replacing it with [Explictive removed]
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Have you tried any files less then 4GB? and less then 2GB of the same format?
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Its pretty simple now what will and will not play (time wise) corectly.
Any of my video files over 4gb only play the first few minutes when streaming
from the 323 using its upnp to the media lounge.
If I copy the same video file that is over 4gb to my pc and use the dlink media server
running on the pc, the media lounge plays the entire 4gb video file.
So this has to be an issue with large video files over 4gb stored on the 323.
And played with the media lounge 520.
If I click and play the same video file directly off the 323 (brings up MS media player on the pc)
the video file plays all the way just fine. But, I'm not using upnp this way. Just selecting a video file
off the 323 ploaying on the pc.
BYW... is there another way to serve up these video files stored on the 323 to the media lounge
without using upnp enabled on the 323, that the media lounge will see?
Or does upnp on the 323 need to be enabled for the media lounge to see it as a server?
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PS.
I too have the latest firmware on the 323 and media lounge.
And files under 4gb on the 323, even file sizes right up to 4gb 3999999 play fine.
But once that video file exceeds 4gb on the 323, it only plays part and shows the time in "info" on the media lounge as a few minutes for a 2 hour movie.
I would be so pleased if they would fix this on the 323 for media lounge users.
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Did a few more checks on my gear. This is definately a 32-bit / 4GB boundry issue. No matter what the actual file size is, it only shows up in the UPnP catalog as < 4GB.
This should be a piece of cake for support to duplicate.
Regards,
Karl
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I can confirm this problem.
I have a number of DVD's stored on my DNS-323. The file format is VOB files. All files above 4Gb will report the wrong duration on the DSM-520 and will terminate before the end of the movie. If the VOB files are smaller than 4Gb, the right time will be reported on the DSM-520 and the movie will run in the full length.
This problem only occurs with the UPnP server running from the DNS-323. Playing back >4Gb VOB files is working as it should, if I use the D-Link Media Server running from a PC.
TLS
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Well we nailed the problem. Now we need a fix ASAP.
Playing media files via the dsm-520 is what this is all about.
If it wont do that, Huston we have a BIG problem with credibility.
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ECF,
Is this forum as good as logging a support call, or should I log an official support ticket on this?
Regards,
Karl
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ECF,
Is this forum as good as logging a support call, or should I log an official support ticket on this?
Regards,
Karl
These forums are heavily monitored just like our phone support. The issues mentioned here are just as valid as a phone call. While we will work on resolving this problem I do not think it will have a 48 hr turn around time so please be patient while we look into this.
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Thanks! We want to help make these products the best.
I'm just glad this issue is finally getting attention. And I'm
not the only one to come across this problem.
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These forums are heavily monitored just like our phone support. The issues mentioned here are just as valid as a phone call. While we will work on resolving this problem I do not think it will have a 48 hr turn around time so please be patient while we look into this.
Ok thanks. That's what I was hoping you would come back with.
Regards,
Karl
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I am also having this problem viewing a vob file >4gb on my PS3. Not sure if the 1.05 firmware fixed the problem?
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I am also having this problem viewing a vob file >4gb on my PS3. Not sure if the 1.05 firmware fixed the problem?
No such luck. I upgraded from 1.04 to 1.05, refreshed the UPnP catalog, and the behavior is unchanged. The upnpav.db is still being created/updated with the wrong Filesize for files larger than 4GB.
Regards,
Karl
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bump
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From the OP (me)
The 4gb problem has not been solved, but...
If you are trying to rip your DVD collection to store the video on the dns-323,
and use the media player dsm-520 to play files off the dns-323,
(where I discovered the 4gb problem), I found a solution that works for me.
I use DVDFab Platinum to rip my DVD's, selecting "ipod" on the front menu.
Then, in ipod "config" menu, I select "ipod mpeg4" from the drop down.
Then change the "bitrate" to 2000, the "frame res" to 720x(whatever),
and I usually change the "volume%" to 150.
Ripping your dvd collection that way will give a very good quality video file thats under 4gb in size (well under 4gb).
And the screen fills a widescreen tv very nicely.
This is a .mp4 video file that the media player LOVES and plays smoothly. I also only use a wired networked connection, not wireless.
But you can try wireless. Wireless gave me stuttering some times. Wired plays the file smoothly.
Thats the work-around I use to resolve the 4gb limit (for my needs).
But it would be nice to see the 4gb limit issue resolved by dlink tech.
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D-Link,
Can you aknowledge that this problem is going to be resolved. This is a HUGE problem in this day and age of High Definition content.
Regards,
BSPvette86
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I am very sorry but I do not have any details for this in this department. I would recommend using some type of compression when recoding files you should not get files over 4 GB.
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I am very sorry but I do not have any details for this in this department. I would recommend using some type of compression when recoding files you should not get files over 4 GB.
Testing should be easy. Do a backup of a video source and set the size more than 4GB.
Try playing the file from the DNS323. Is this so hard to do?
For me this issue is not so important right now but it will be in a few weeks when I'll move my HD video camera recordings to the DNS323.
I often work with files that are between 4GB-8GB.
If this is a bug please test and confirm it.
I would recommend using some type of compression when recoding files you should not get files over 4 GB
I'm afraid this is not the answer we're expecting from the DNS323 support team.
Thank you!
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To me, their reply seems to indicate that it's not a high priority and/or it's difficult to fix.
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I am very sorry but I do not have any details for this in this department. I would recommend using some type of compression when recoding files you should not get files over 4 GB.
ECF,
Are you saying you can't talk to other groups within the company to check on the status of a known problem?
The last thing I want to do is turn my HD content into DVD quality. Please fix this issue.
Regards,
BSPvette
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I am waiting for an answer I do not have details at this time
If recoding your HD DVDs using .h264 and .mkv and other HD formats it will not be DVD quality it will remain HD quality. .ts is a bloated uncompressed format if you are just copying the DVD files to your DNS-323. Recoding your files will save you much space on your unit for more videos as well. I would not recommend using .ts
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.ts is a bloated uncompressed format if you are just copying the DVD files to your DNS-323. Recoding your files will save you much space on your unit for more videos as well. I would not recommend using .ts
How to you keep the menus and other "special features" if you are proposing to transcode DVDs to another format?
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I am waiting for an answer I do not have details at this time
If recoding your HD DVDs using .h264 and .mkv and other HD formats it will not be DVD quality it will remain HD quality. .ts is a bloated uncompressed format if you are just copying the DVD files to your DNS-323. Recoding your files will save you much space on your unit for more videos as well. I would not recommend using .ts
ECF,
[rant]
a) I am using .mpg not .ts files so the extra stream bloat is already gone.
b) I don't believe the DNS-323 would even serve up a .ts via UPnP, nor would a DSM-510 play one.
b) .ts streams are mpeg-2 compressed. True, .ts might have multiple streams which may not be wanted/used, But I already took care of that (see a.)
c) Even if .h264 achieves 3x compression compared to Mpeg-2, anything over X time length is still going to be > 4GB and will get zapped by the bug.
d) I am not concerned about space.
e) I can use one of my other systems as a UPnP server.
f) Do I really have all the time in the world to transcode files that play perfectly fine from other UPnP servers?
[/rant]
All I want is for ALL my media to be served up, AS-IS, from the DNS-323 so I can shut my power grubbing PC down. The product page at http://www.dlink.com/products/?sec=0&pid=509 so nicely puts it as "This feature is highly convenient as it allows you to turn off a computer that would normally be needed for the same function.")
Cheers!
bspvette
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bspvette86
I understand, This issue is being looked into I have not gotten any details on it as of right now though.
mig
We are talking about the UPnP AV media server of the DNS-323 which does not support the menu functions.
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Any way to get an ETA from Development on a fix for this?
Cheers!
BSPvette
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The following FAQ should be updated to state "as long as you use files < 4GB in size"
http://support.dlink.com/faq/view.asp?prod_id=2544&question=DNS-323%20/%20DSN-321%20/%20DNS-343
BV
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The following FAQ should be updated to state "as long as you use files < 4GB in size"
http://support.dlink.com/faq/view.asp?prod_id=2544&question=DNS-323%20/%20DSN-321%20/%20DNS-343
BV
I was about to buy a DNS-323. I am so glad that I read the forums. What use is a Network storage device that has a media server if it won't work over 4 Gigs. I decided to get a USB hard drive as my Media player also supports one for now. ::)
Markus.
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I was about to buy a DNS-323. I am so glad that I read the forums. What use is a Network storage device that has a media server if it won't work over 4 Gigs. I decided to get a USB hard drive as my Media player also supports one for now. ::)
Markus.
4GB Limitation will be removed in the next upcomming firmware.
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4GB Limitation will be removed in the next upcomming firmware.
I am willing to help test...
Regards,
BSPvette
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Another issue I encounter with large video files, or files over 2gb is the server dropping offline or "cannot find server" 3/4 into playing.
I use wired and only see this with playing video files > 2gb .MP4 files.