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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: patal7l on May 14, 2010, 02:22:01 PM

Title: Computer shuts down DIR-655 wireless
Post by: patal7l on May 14, 2010, 02:22:01 PM
We have a D-link DIR-655 router in the garage, fed by a DSL modem and routed around through CAT-5 cables to various rooms in the house. About two months ago, we upgraded my son's computer (new motherboard, processor, memory, video card, sound card, power supply - old drives and case) and installed Windows 7 on it. Looking back, it was at this time that my wife's Vista Home laptop started losing its wireless connection.

We tolerated this for a while, and then decided to replace the DIR-655, reasoning that it could have developed wireless problems after two years of great service. When the replacement arrived, we hooked it up, got everything working just right on the wired side of the network (two computers, one of which has two printers plugged into USB ports to serve out over the network), and then turned on a laptop to confirm that the wireless was fixed.

It was, for a few minutes, and then, the signal disappeared. So, we called D-link tech support and administered a whole bunch of possible fixes, none of which worked. We were told to pack it up and send it back, so we did, and a couple days ago, the second replacement arrived.

Last night, I finally got time to hook it up, and it acted exactly the same. The wireless stayed up for about a minute, then suddenly disappeared.

So, the kid, whose date memory is better than mine (that's what 50 years of age difference will do for you;-)) says, "Y'know, Dad, this problem started about the time we upgraded my computer - let me go try something totally weird." He shut down his computer, and, lo and behold, the wireless signal came right back on, and stayed steady while we watched on online TV episode for the next half-hour.

We have the Dell wireless utility on the laptops, and can see the signal-to-noise ratio graphically. With my son's computer turned off or disconnected from the network, we see no discernable noise, and -50 db of signal (which corresponds to four bars on the icon). As soon as his computer comes online, the noise bars jump up to the same height as the signal bars, and, after a matter of seconds, the wireless part of the DIR-655 shuts down.

There is no effect on the wired part of the router - not so much as a hiccup.

We thought maybe the kid's computer had a wireless adapter in it that was doing this, but we checked, and there isn't one in the box. To see if his computer might be radiating some signal, we unplugged his network cable. The wireless came right back on and stayed on until we plugged him back in.

He's using the on-board network adapter to hook up. I have a bunch of older PCI network cards, but Windows 7 won't recognize any of them. Our next ploy is to find a compatible PCI net card, disable the on-board adapter, plug the card in and see what happens.
Title: Re: Computer shuts down DIR-655 wireless
Post by: ciris on May 14, 2010, 03:13:43 PM
Our next ploy is to find a compatible PCI net card, disable the on-board adapter, plug the card in and see what happens.

That a resonable troubleshooting step to take. I would also take a look at the motherboard itself and search for any issues relating to the lan port. Also I would look for any updated drivers (I guess you probably have that part done) and maybe a bios update for the motherboard.

Thats all I can think of for now. What brand/model is the new motherboard anyway?
Title: Re: Computer shuts down DIR-655 wireless
Post by: hexid26 on May 14, 2010, 08:28:58 PM
So, I offer some reasons for you.

1. If your son's PC has a GByte network adaptor, you'd better change the cable form cat5 to cat5e or cat6. And then update the driver of network adaptor. Keep the driver's config as default.

2. Take a look at laptops in your house, and ensure you know the wireless protocol is 802.11n or 802.11g, and reset the config in your router. It's better to change the channel, but you need to test several times.

3. Update the wireless driver of Vista.

4. Update your DIR-655 firmware. (In fact, I think your don't need that, ^_^)

I wish you can fix it soon. :)

Forget something, the radiation of the power supply may effect the signal, you can check it by put your mobile phone near the power for a while.
Title: Re: Computer shuts down DIR-655 wireless
Post by: Sammydad1 on May 16, 2010, 12:37:58 AM
Hi,

It sounds like your on-motherboard LAN port may be defective....I have seen ports go bad where they totally flood the LAN with **** such that it overwhelms everythign else.....The only fix for me was to disable the ethernet port in the motherboard BIOS and install an ethernet adapter in one of the PCI slots.

You might have luck using a PCIe X1 Ethernet adapter rather than a PCI one, assuming your son's new mobo has a spare PCIe x1 port available, altho you can use an x1 card in an x4 or x16 slot.....

Something like this item:  http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=4675156&CatId=2380 (http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=4675156&CatId=2380)    I have not used it...just as an example.
Title: Re: Computer shuts down DIR-655 wireless
Post by: ciris on May 18, 2010, 05:58:10 AM
Can the original poster please provide an update?
Title: Re: Computer shuts down DIR-655 wireless
Post by: Tired Techie on May 25, 2010, 09:30:10 PM
You may be the victim of the  "wireless restart".

I recently put a Windows 7 machine (hardwired) on my network. Windows 7 uses IPv6 which confuses the router and causes it to restart the wireless connections often - thus the dropped connections seen on the wireless. The evidence of the wireless restarts is seen in the router log file.

I turned off IPv6 on Windows 7 and the problem seems to be gone.