D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: tfiveash on May 25, 2010, 10:12:38 PM
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Hey Mr. Dlink we have been waiting for a firmware update for a long time. Can you give us a time when at least some of the problems listed here will be fixed?
Terry
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Firmware was released only about 3 months ago..Currently there is beta firmware available on the child board.
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Give me a break!!!
The beta software 1.09 build 01 is nothing more than 1.08 with offsite backup. How is this a solution to problems that we have? As far as I am concerned it is worthless.
As for 1.08 we have been messing with it for over a year and we still are having some of the same problems that we had a year ago. If you don't believe me just check earlier posts. Sure you have made some minor changes in that time but it has been over a year since we have seen a major release.
Do we still see permissions screw up? Yes
Do we still see FTP over ssl/ssh not working correctly? Yes
Do we still see the fans not working right? Yes
Do we have a full functioning usb port for backups? No
Do we have a built in backup routine so we backup the DNS-323 without a computer? No
The list of ongoing problems that you have in the beginning of the forum is a list of problems that some have been there six months or longer with no answer.
Please do not insult our intelligence by telling us that 1.08 was a new release or that 1.09 build 01 was new to which I say bologna. All we have seen with the last few releases are minor fixes with nothing major in over a year and I have used them all so I think that I know what I am talking about.
Don't get me wrong I like my DNS-323 but it could be so much better if you fixed these problems. Especially the major ones and you would do this then you would quit seeing people leave the DNS-323 for units that will do this.
One person that I have seen do this is Gunrunnerjohn. He posts a lot on this forum with advise and helped several people including myself. But, I have noticed in recent posts that he now uses another brand for his raid and using his DNS-321 and DNS-323 for backups of this other raid. He is only one example I know that there are others leaving as well. What does this say about D-Link and your NASes? Are you really going to support your products or let fall them off the end of the pier into the ocean and float away?
I know that I have not been kind in this post but someone at D-Link needs to wake up and support the equipment and at least get the advertised items working correctly and then maybe some extras.
I am a programmer and in the industry everyone knows what vaporware is. If you advertise some feature and it does not work or is not there then it is vaporware. I think that D-Link has produced a lot of it on us users.
Come on D-Link are you going to continue to give us vaporware or are you going to give us some NEW working firmware.
If I made someone mad that was not my intent but I think that this is important enough to speak up.
Terry
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I second this post.
D-Link keep introducing new feature and aren't fixing problem with existing features. I would call 1.08 a major release and the number of problem that it has introduced should have had at lease one minor release by now but instead we see 1.09 with another new feature 'offsite backup'. Lets fix some existing features...
R.
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Do we still see permissions screw up? Yes
Do we still see FTP over ssl/ssh not working correctly? Yes
Do we still see the fans not working right? Yes
Do we have a full functioning usb port for backups? No
Do we have a built in backup routine so we backup the DNS-323 without a computer? No
While I agree D-Link should release a newer NAS and that it's nice to recieve updated firmwares for free to add functionality, at least some of your requests are for features that were never advertised when you purchased the NAS. E.g. USB port for backups, built in backup routine. If you want these, consider purchasing a newer, more expensive NAS solution that does advertise these features.
I'm pretty sure one of the reasons for Gunrunnerjohn purchasing a different NAS was due to the hardware limitations of this box, i.e. speed and performance issues. You can't purchase a product that's over 5 years old and expect it to do what new products are doing now. You also can't expect D-Link to throw additional features on to it for free.
As for fans not working right and permissions issues- I've never seen any of those in any firmware under normal use without messing with FFP and the like.
You may also be interested in this thread
http://forums.dlink.com/index.php?topic=13111.0 (http://forums.dlink.com/index.php?topic=13111.0)
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Do we still see permissions screw up? I've never had any issues with permissions
Do we still see FTP over ssl/ssh not working correctly? Secure ftp is not an advertised feature.
Do we still see the fans not working right? Fans have never been an issue for me
Do we have a full functioning usb port for backups? Backup through the USB port was not an advertised feature.
Do we have a built in backup routine so we backup the DNS-323 without a computer? Built-in backup was not an advertised feature.
Don't get me wrong, there are lots of quirks that need fixing, and I strongly agree that the last two items you mention should have been included from the getgo.
My point is that the majority of the issues you're griping about are non issues because you bought this thing in the full knowledge that it lacked these features (or if you didn't know, then you have only yourself to blame for making assumptions rather than researching the product) and the remainder would appear to be peculiar to either your environment or perhaps a subset of hardware.
The DNS-323 is not my first NAS nor my only NAS, I have others, some considerably more expensive, some in the same price range as the DNS-323 - and considering what I've gotten in terms of product, performance & support for the price I've paid, I'd say I got my money's worth.
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hey fordem,
i agree with a lot of your points but the built-in backup feature is an advertised feature and that's why i purchased this unit. I had 2 HD's, both separate volumes, backed up my pc's to volume 1 and then ran a full backup to volume 2 which worked, after that i wanted to run incremental backups as i don't need full and that has never worked since firmware 1.06. so something that is advertised doesn't work and they keep adding more features which is great for some users but not for me since i don't want and of those features, i just want incremental backups to work. if you have figured out a way please let me know
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hey fordem,
i agree with a lot of your points but the built-in backup feature is an advertised feature and that's why i purchased this unit. I had 2 HD's, both separate volumes, backed up my pc's to volume 1 and then ran a full backup to volume 2 which worked, after that i wanted to run incremental backups as i don't need full and that has never worked since firmware 1.06. so something that is advertised doesn't work and they keep adding more features which is great for some users but not for me since i don't want and of those features, i just want incremental backups to work. if you have figured out a way please let me know
Take a second look at my post please.
What I said was the feature that tfiveash complained about - to backup the DNS-323 - is not an advertised feature.
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Give me a break!!!
The beta software 1.09 build 01 is nothing more than 1.08 with offsite backup. How is this a solution to problems that we have? As far as I am concerned it is worthless.
+1.
I think D-Link should be focusing on things that are currently broken, including fixing the LED lights (which only dims, doesn't turn off) and fixing the issue with 4K HDDs.
The LED lights feature isn't "advertised" but it is in the firmware. If it is in the firmware, it should work the way it is supposed to.
As for the 4K HDDs, DLink doesn't exactly advertise with HDDs it WON'T work with, unless you go to the forums...which I did AFTER I bought my HDDs and 323.
I'm not sure who asked for the Cloud Backup, but I have to figure it was the product management team trying to generate more revenue.
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As for the 4K HDDs, DLink doesn't exactly advertise with HDDs it WON'T work with, unless you go to the forums...which I did AFTER I bought my HDDs and 323.
They should probably update the drive compatability list, but this is a new thing that WD have dreamed up for their drives - it's not D-Links fault.
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They should probably update the drive compatability list, but this is a new thing that WD have dreamed up for their drives - it's not D-Links fault.
Okay, let me be fair: It is both D-Link's and WD's fault. It definitely isn't MY fault that these drives don't work, yet I'm the one who forked out the money and now has incompatible components. And, as usual, I'm the one who will get screwed as the two companies squabble over who's responsibility it is.
D-Link had the foresight to put up a posting on their forums saying that the drives aren't supported. But NO WHERE does it say it on the spec/compatibility section of the website. Is there ANY excuse for that?
4k drives, incidentally, are an industry trend. Rest assured that everyone will have them out.
Don't be such a D-Link apologist. Do you work for them or something?
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hey fordem,
you mention it isn't an advertised feature, based on this link i would say it is advertised, hence where i got my information from ... if you look under simplified management or do a search for backup you will see the following:
SIMPLIFIED MANAGEMENT
The DNS-323 can automatically back up your data regardless of your computer’s operating system (Windows®, Mac®, or Linux®). For Windows users, the included feature-rich backup software can help you create schedules and rules including real-time full or incremental backups and storage quotas for specific users and groups
http://www.dlink.ca/products/?pid=DNS-323
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Okay, let me be fair: It is both D-Link's and WD's fault. It definitely isn't MY fault that these drives don't work, yet I'm the one who forked out the money and now has incompatible components. And, as usual, I'm the one who will get screwed as the two companies squabble over who's responsibility it is. such a D-Link apologist. Do you work for them or something?
As someone in the industry, you should check into product compatibility before buying. I know I did.
I bought my first DNS323 back in the fall and a second a month or so ago as I was extremely happy with the features and functionality of the unit. As far as I am concerned, it performs the functions of a NAS that is is supposed to. I did not want a unit with lots of fancy features, I wanted a simple, cheap NAS, which I got.
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I totally agree with you, Terry. I'm quite disappointed about the process being slow-downed so much currently. But at least for the most annoying issues (at least for me) about the fan, there's hope:
http://forums.dlink.com/index.php?topic=11417.msg76334#msg76334
The last post (already two weeks ago, though) states, it'll be fixed in the next firmware which should shortly follow after 1.09 (whatever shortly means in this context ;))
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I'm not sure who asked for the Cloud Backup, but I have to figure it was the product management team trying to generate more revenue.
Well, if they actually wanted to generate revenue, wouldn't it be nice to announce pricing for the service? :)
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SIMPLIFIED MANAGEMENT
The DNS-323 can automatically back up your data regardless of your computer’s operating system (Windows®, Mac®, or Linux®). For Windows users, the included feature-rich backup software can help you create schedules and rules including real-time full or incremental backups and storage quotas for specific users and groups
http://www.dlink.ca/products/?pid=DNS-323
Do we have a built in backup routine so we backup the DNS-323 without a computer? Built-in backup was not an advertised feature.
I bolded the differences.
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Don't be such a D-Link apologist. Do you work for them or something?
No, but I'm in IT - software programming, and I know how difficult and frustrating these things can be.
Imagine a scenario where I develop a web application for three months and test it to death on what were the common browsers- Internet Explorer 7, Google Chrome, Firefox, Safari and Opera. Some time down the line, Internet Explorer 8 is released. Suddenly the website I tested to death a year back doesn't work right. Who's fault is that? It's a similar thing. I get pretty annoyed when customers shout at me.
That's actually a more simple problem than D-Link have. Someone at D-Link would need to keep abreast of every manufacturers hard disk, every model, capacity, new technology and configuration to make sure they work in their 5 year old NAS.
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I bolded the differences.
Hey D-Link, ok i understand the differences between what mydns323 was asking for and what i am asking for. That being said, when will the ADVERTISED feature of incremental backups be working as it hasn't since f/w 1.06, 1.07 wasn't really an update for most people and 1.08 is an update that didn't address it, so any ideas as to when???
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I agree with tfiveash with most of his points, my main concern is the fan issue. If you're not experiencing this issue try enabling the BitTorrent add-on and fan will never shutdown even if you're not downloading/uploading anything.
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I think that some of you are taking my examples to literally. I do no video nor do I do any audio. But just because I do not does that make any problems others have with it not valid? NO. I think that D-Link has a responsibility to their customers that buy their products to make their firmware work. And, when problems show up to fix them as quick as they can. Does anyone think that one year is quickly?
As for FTP over SSL I did check to see if it was advertised. When I checked the firmware it said that it was added to the firmware in one of the releases. To me that makes it an advertised function of the unit and should work correctly. Anytime anything extra is added in a firmware upgrade it, as far as I am concerned, becomes an advertised function of the unit.
Sure the backup of the drive to a usb drive was not advertised but D-Link says that you should not rely on your DNS-323 to be your backup and I agree with that. But does D-Link provide us any way to backup the unit? No. From what I have seen from some of the posts it can be done through ffp so why can't D-Link do it for us? Other manufacturers with this price unit does provide USB backup. As for the built-in backup for backing up computers to the DNS-323 is a advertised feature and it DOES NOT work.
Some have said that it is a old unit and new features do not need to be added but the last time I checked D-Link is still selling it. Therefore, it is not a old unit it is a CURRENT unit and as such it should have current and fully functioning firmware without a list of known bugs.
As for the WD 4K hard drive problem I am afraid that I would have fell into the same pitfall as others. The DNS-323 is advertised to handle a 2TB hard drive, by firmware upgrade, and I would have purchased the WD drives and had the same problem.
Who fault it is it does not matter if they cannot handle ALL the 2TB hard drives than they should not advertise any of them. If a customer wants to come to this forum and discover that they can use some manufacturers then that is their option. In my lifetime I have purchased a lot of computer equipment and I have went to manufacturers website to check it out but I have NEVER went to a forum to find a list of approved equipment. I don't think that most of you would either unless you have been burned.
I think that D-Link has let us down and is continuing to do so. I feel sorry for the individual who decides that he wants a NAS. He then goes to a retailer buys a DNS-323 version C1 with 2- WD 2TB hard drives with 4k. Now how much fun is he going to have with his $500 purchase.
Wake up D-Link before it is to late.
Terry
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Hi, I agree with the above, I have a 323 that will not show on the network unless the configuration menu is entered and exited (nothing is changed) Changing host file seemed to work for one day? This is the most useless piece of sh** ive actually had to pay money for.
Looks like ill now have to go and buy a product fit for purpose
junk
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And what about feature that this unit had when you purchased it, that work just the way one wants, but has to upgrade the firmware to use 2TB HDD's and than that feature is removed...
i.e. After upgrading, anonymous shares while having access controlled shares is unavailable.
R.
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Hi, I agree with the above, I have a 323 that will not show on the network unless the configuration menu is entered and exited (nothing is changed) Changing host file seemed to work for one day? This is the most useless piece of sh** ive actually had to pay money for.
Looks like ill now have to go and buy a product fit for purpose
junk
How do you explain the thousands of users that don't have this problem vs you?
It's not typical of this box but likely a fault with YOURS or your environment. We'd see alot more posts if that were the case.
As for advertised features, don't forget features added after purchase are a bonus and are FREE. That said, I agree they should work :)
I'm struggling to understand why some of you would purchase something that doesn't do what you want it to do.
The box DOES support most manufacturers hard drives and sizes, but not the new, bespoke, special WD advanced format drives. Get over it and buy a Seagate :)
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If anyone had bothered to look at the WD website, you'd realize that WD are the ones that changed the drive characteristics sufficiently to cause all NAS manufacturer's headaches. I doubt that D-Link is the only ones that are making the same statement.
All the bellyaching in the world isn't going to change the facts, time to move on.
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All,
I think there is more heat being generated than light.
D-Link said they would open up their add-on packages. Hence the more talented amoungst us, such as Fonz could write their own scripts. In turn, these would no doubt be distributed on these fora and everyone benefits. It would mean say, USB hard disc plug ins could be programmed and installed; auto backups; and a load of other useful functions.
When D-Link make good that promise, I think a lot of the moaning and groaning may very well go away.
Biscotte
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If anyone had bothered to look at the WD website, you'd realize that WD are the ones that changed the drive characteristics sufficiently to cause all NAS manufacturer's headaches. I doubt that D-Link is the only ones that are making the same statement.
All the bellyaching in the world isn't going to change the facts, time to move on.
I don't think that is the point. 4K drives are what everyone will be offering in the near future. WD is the first out of the gate, and Seagate stated in March 2010 that all of their drives released after January 2011 would be 4k formatted. Furthermore, Synology and Drobo already support 4K drives and Netgear has publicly stated that they are working on supporting them. Indeed, D-Link's current public statement is that they "regret to inform you that we can not support Western Digital’s new Desktop disk drives with Advanced Formatting Technology".
I think the issue is that D-Link is currently focusing on uploading to the cloud (granted, that beta came out in Feb), versus publicly stating that they are fixing the 4k issue, fixing existing bugs, offering features they said they would offer or working on features the community is asking for.
The goal is to get D-Link it see this. So far, they've been sitting on the sidelines very quietly...
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Did you read the post that was stickied? You misunderstood that it has nothing to do with the fact of us wanting to support their drives. It is their opposition of drives being supported in a NAS and lack of support for NAS manufacturers. We are happy to work with other manufacturers that want to distribute 4K drives and will support their usage in a NAS.
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I think we have reading comprehension issues. :)
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Did you read the post that was stickied? You misunderstood that it has nothing to do with the fact of us wanting to support their drives. It is their opposition of drives being supported in a NAS and lack of support for NAS manufacturers. We are happy to work with other manufacturers that want to distribute 4K drives and will support their usage in a NAS.
WD doesn't officially support ANY desktop drive installs to external enclosures:
"Although WD hard drives should work properly in external enclosures or Personal/Digital Video Recorders, we are not able to provide technical support for drives in this configuration beyond suggested jumper settings and warranty replacement. "
I'm less concerned about whether or not WD "officially" supports your device and more concerned about the fact that you don't have 4k support AT ALL.
Assuming that WD isn't singling out D-Link, the lack of official support for NAS or RAID hasn't affected your competition. QNAP, Synology and Drobo all support 4K drives. Netgear has officially committed to working on it.
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hey fordem,
you mention it isn't an advertised feature, based on this link i would say it is advertised, hence where i got my information from ... if you look under simplified management or do a search for backup you will see the following:
SIMPLIFIED MANAGEMENT
The DNS-323 can automatically back up your data regardless of your computer’s operating system (Windows®, Mac®, or Linux®). For Windows users, the included feature-rich backup software can help you create schedules and rules including real-time full or incremental backups and storage quotas for specific users and groups
http://www.dlink.ca/products/?pid=DNS-323
Klien
You can quote any link you want - it's not going to make a difference - what you need to do is READ & UNDERSTAND the discussion at hand.
What you are linking to is an advertised feature to backup a computer - the discussion is about backing up the DNS-323 itself.
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As a non tech customer nor a linux user, I must agree with you for these point:
Do we still see permissions screw up? Yes
Do we still see the fans not working right? Yes
Do we have a full functioning usb port for backups? No
Do we have a built in backup routine so we backup the DNS-323 without a computer? No
I'm almots satisfied with this NAS ( I get two of them) but :
-Permissions are not working as it suppose to be. I have use other software with permission settings and all don't have that kind of limitations of this NAS.
-I was expecting to be able to backup their files from one to the other without the PC. By now I'm using a PC software to do so and have to let it run all night long while the NAS are also running. What a whaste!
- I can't make the FTP work as it should be in a simple manner. It coult be a lack of experience. But I've tried a lot. Result : I've dropped the FTP.
As I said, I'm satisfied with this NAS because it's cheap and do the basic job a NAS should do. But I'm not impressed at all.
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hey fordem, having that said does incremental backups work for backing up a computer to the 323? i have never been able to figure it out.
I don't even have mine powered on anymore because it doesn't do what i need it to but i do believe in the web gui of the backup section it says incremental is for local only, i could be wrong but i a mpretty sure i am right ...
so if i am right what is the point of incremental backup then if it is for local only, is that for copying a folder to a folder on the same drive because we know it doesn't work across 2 separate drives in the 323?
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How do you explain the thousands of users that don't have this problem vs you?
It's not typical of this box but likely a fault with YOURS or your environment. We'd see alot more posts if that were the case.
As for advertised features, don't forget features added after purchase are a bonus and are FREE. That said, I agree they should work :)
I'm struggling to understand why some of you would purchase something that doesn't do what you want it to do.
The box DOES support most manufacturers hard drives and sizes, but not the new, bespoke, special WD advanced format drives. Get over it and buy a Seagate :)
Hi, 2 things, I am not the only one having this problem,
and EXCUSE ME BUT IM USING SEAGATE DRIVES, and if you are correct above why does a senior executive of Dlink state on Dlink tv that you can use ANY SATA 3.5 HARD DRIVE?
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I guess that I am having a problem with some of the posts here. Some of them say that we should not expect it to work correctly because it is cheap. Does that mean I can manufacture something, sell it cheap, advertise a bunch of features then when people complain tell them that I don't have to make it work because it is cheap. What I believe is that whether it cost $10 or $1000 all the features should work and if not they should be fixed.
Other posts say that things that are added in later firmware versions are freebees. I disagree with that argument. Does that mean if I go out and buy a new car and it has a newer style radio than was originally advertised that if it does not work then I should forget it because it was a freebee. If the manufacturer adds a feature then it becomes an advertised feature and should work correctly. I bought this unit specifically for the ftp over ssl feature. I saw that it was not in the original firmware but was added later. To me that was a feature and I DID expect it to work.
Finally some say that I am just bellyaching. I do not think so. All that we as owners of the DNS-323 are asking is that it work correctly and so far D-Link has not responded to our request. I guess if that is bellyaching then I am guilty. Is anyone else guilty?
Terry
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Regarless of weather you, or I are bellyaching. Or how many spins we put on this issue.
D-Link controls the software development. It comes out on THEIR cycle, They choose to release half-baked software or not.
As consumers we can choose to buy different products if we feel we have been burned.
So perhaps take your DNS back if it still has in store warranty, or sell it on ebay. Then CHOOSE to never buy D-Link again (which im sure people are doing not only based on this product).
Build your own NAS? Lots of consumer choices out there! Fact of the matter is we have all felt burned on all types of consumer items. Just move on.
I personally am unhappy with my D-link products, I am choosing to keep the ones I have and make them work. However will I buy d-link again?
no.
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I guess that I am having a problem with some of the posts here. Some of them say that we should not expect it to work correctly because it is cheap. Does that mean I can manufacture something, sell it cheap, advertise a bunch of features then when people complain tell them that I don't have to make it work because it is cheap. What I believe is that whether it cost $10 or $1000 all the features should work and if not they should be fixed.
Other posts say that things that are added in later firmware versions are freebees. I disagree with that argument. Does that mean if I go out and buy a new car and it has a newer style radio than was originally advertised that if it does not work then I should forget it because it was a freebee. If the manufacturer adds a feature then it becomes an advertised feature and should work correctly. I bought this unit specifically for the ftp over ssl feature. I saw that it was not in the original firmware but was added later. To me that was a feature and I DID expect it to work.
Finally some say that I am just bellyaching. I do not think so. All that we as owners of the DNS-323 are asking is that it work correctly and so far D-Link has not responded to our request. I guess if that is bellyaching then I am guilty. Is anyone else guilty?
Terry
Hi, How dare you whine, you should pay your money and happily cop this crap product, Let me know if you want to buy another 323, it will be cheap
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Regarless of weather you, or I are bellyaching. Or how many spins we put on this issue.
D-Link controls the software development. It comes out on THEIR cycle, They choose to release half-baked software or not.
As consumers we can choose to buy different products if we feel we have been burned.
So perhaps take your DNS back if it still has in store warranty, or sell it on ebay. Then CHOOSE to never buy D-Link again (which im sure people are doing not only based on this product).
Build your own NAS? Lots of consumer choices out there! Fact of the matter is we have all felt burned on all types of consumer items. Just move on.
I personally am unhappy with my D-link products, I am choosing to keep the ones I have and make them work. However will I buy d-link again?
no.
DITTO
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Cheap DNS-323? I'll take it. :)
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hey fordem, having that said does incremental backups work for backing up a computer to the 323? i have never been able to figure it out.
I don't even have mine powered on anymore because it doesn't do what i need it to but i do believe in the web gui of the backup section it says incremental is for local only, i could be wrong but i a mpretty sure i am right ...
so if i am right what is the point of incremental backup then if it is for local only, is that for copying a folder to a folder on the same drive because we know it doesn't work across 2 separate drives in the 323?
Let me try again - maybe third time lucky.
I am not discussing any features that backup the data on your computer to the DNS-323 - I'm saying that the D-Link never advertised the DNS-323 as having a feature that backs up the data on the DNS-323 itself.
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Hi, 2 things, I am not the only one having this problem,
and EXCUSE ME BUT IM USING SEAGATE DRIVES, and if you are correct above why does a senior executive of Dlink state on Dlink tv that you can use ANY SATA 3.5 HARD DRIVE?
Hi rector
My comment at using Seagate drives was directed to the customers complaining that WD's new advanced format drives don't work in the DNS-323.
Regarding the video, I suspect it was created long before advanced format drives even existed. The product was released at least 5 years ago after all. Next to the video is a download link of tested, known compatible drives - of which those WD drives are not listed. Regarding these unsupported drives, complaining because D-Link weren't psychic when they created the NAS all those years ago, is a bit silly. Whether or not they are able to offer a patch to allow them to work now, is another matter.
If this NAS doesn't do what you want it to do, the most sensible thing to do would be to return it rather than complain here.
If you're interested in getting your NAS to work, perhaps you could try resetting it to factory defaults, giving it a static IP address and use a known good ethernet cable directly between it and a laptop/PC on the same subnet to test it. You don't need a special cross-over cable. If you can access everything as you should, the problem is obviously elsewhere. Otherwise, YOUR NAS is faulty.
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Hi rector
My comment at using Seagate drives was directed to the customers complaining that WD's new advanced format drives don't work in the DNS-323.
Regarding the video, I suspect it was created long before advanced format drives even existed. The product was released at least 5 years ago after all. Next to the video is a download link of tested, known compatible drives - of which those WD drives are not listed. Regarding these unsupported drives, complaining because D-Link weren't psychic when they created the NAS all those years ago, is a bit silly. Whether or not they are able to offer a patch to allow them to work now, is another matter.
If this NAS doesn't do what you want it to do, the most sensible thing to do would be to return it rather than complain here.
If you're interested in getting your NAS to work, perhaps you could try resetting it to factory defaults, giving it a static IP address and use a known good ethernet cable directly between it and a laptop/PC on the same subnet to test it. You don't need a special cross-over cable. If you can access everything as you should, the problem is obviously elsewhere. Otherwise, YOUR NAS is faulty.
So if I understand you correctly, your saying we should ignore statements made in currently available promotional videos by Dlink? If thats correct what else should we not take notice of in Dlink product information?
So far as factory defaults, Ive nearly worn the switch out
You will notice if youve read my posts that on advice from this forum and in the manual its set to a static IP I have used 192.168.0.250, and 192.168.0.199
I have tried it with 2 known good straight through cat5e cables, and yes I have a cable tester, as ive been caught before
Unfotunately the NAS is out of warranty
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Hopefully your issue is sorted now you've disabled the NAS's DHCP server.
It's not rocket science- WD have started making a new type of drive and they don't work in the NAS. Check the list of compatible drives before purchase.
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Hopefully your issue is sorted now you've disabled the NAS's DHCP server.
It's not rocket science- WD have started making a new type of drive and they don't work in the NAS. Check the list of compatible drives before purchase.
Hi, I have disabled the dhcp server, but youll notice (from the earlier posts) ive done it some time ago, not just today, and there most certainly have been no conflicts, but that still doesnt explain no NAS until configuration is opened and closed with no changes made. Dont get me wrong when the NAS is working it does allow me to backup to a raid setup which is my main priority. It even allows me to use Acronis to backup, and Ive tried restoring files, and it works great. Its a shame I cant get it to work as a print server, and I havent tried using FTP. Some time ago I bought a combination dlink router with usb print server, after agonizing with it for ages, dlink simply shrugged it off by saying it didnt work with my usb printer (a HPg55). Again at the time of purchase it said it would work with usb printers. I have 3 printers in my office, but I just wish to have the g55 through the server so it can be used without turning my main pc on. I realize its a multifunction but I just want to print, not scan or fax or make coffee. The print driver is built into xp and win7.
I have been accused of slating the product, and to be fair I have need for occasionally sending faxes (yes old fashioned faxes) from my pc, I have a Dlink usb v92 fax modem, which is a fantastic bit of gear that worked out of the box with no drivers,no nothing.
I accept the NAS is probably faulty, but my only doubt comes when according to this forum Im certainly not alone with this problem, and im not yet fully convinced that its not a firmware problem. Id update to 1.09 but it appears the only change is uploading backups to the net, which is no use to me. This is my first attempt at network storage, and it will be my last using this brand. Maybe my expectations were too high thinking that a NAS would be available to the network, without fiddling, when powered on?
Thanks for your comments anyway
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Hi Rector:
I understand your problem and agree with you. I am the IT director of a company and we are moving to new headquarters with all new hardware. In the next six months I will purchase several million dollars of new hardware and I will guarantee that there will be NO D-Link hardware on that list. We have been having problems with our NAS's but if you check the web you will see problems, like you have experienced, with other equipment without D-Link giving you any answers and their don't care attitude does not help.
Jamieburchill: I just pulled the following off D-Link's website under Overview/Description:
When used with hard drives, D-Link's award-winning DNS-323 backs up your files and allows you to access them from virtually anywhere over the Internet. You should always have a backup.
SAFELY SHARE DIGITAL FILES LOCALLY AND OVER THE INTERNET
The D-Link® 2-Bay Network Storage Enclosure (DNS-323) when used with two internal 3.5” SATA drives1 enables you to share documents, files, and digital media such as music, photos, and video with everyone on your home or office network. With the built-in FTP server3, you can access your files remotely over the Internet from anywhere in the world and keep data safe by only giving rights to specific users or groups. When configuring the DNS-323, you can create users and groups and assign them to folders with either read or read/write permissions.
This is ideal for an office environment with employee-specific sensitive data or for the home where you can ensure your children will only have access to age appropriate material. With the built-in USB print server port, you can add a USB printer to your network without a dedicated computer so anyone can print from anywhere on the network.
D-Link DNS-323 Special Features:
•SATA Drive Support
•Internet Access via FTP
•UPnP AV for Storing and Streaming Media Files
•10/100/1000 Gigabit Ethernet Port
•USB Print Server Port
•Built-In Fan Included
STREAM DIGITAL MEDIA CONTENT TO UPnP™ AV COMPATIBLE MEDIA PLAYERS
The DNS-323 includes the latest BitTorrent® software support so you can access and store digital media from the Internet without the need for a dedicated PC to be turned on or connected. The DNS-323 connects directly to your home or office network and acts as a media hub for BitTorrent-enabled content. The DNS-323 also acts as an UPnP™ AV media server that streams media to a compatible player (such as those found in D-Link’s MediaLounge™ product line).
PROTECTION, PERFORMANCE, AND FLEXIBILITY
Four different hard drive modes (Standard, JBOD, RAID 0, RAID1) enable you to choose the configuration best suited to your needs. Standard mode creates two separately accessible hard drives. JBOD combines both drives in linear fashion for maximum space efficiency. RAID 0 combines both drives in a ‘striped’ configuration, which provides the highest performance. RAID 1 causes the drives to mirror each other, providing maximum protection. If one drive fails while configured as RAID 1, the unaffected drive continues as a single drive until the failed drive is replaced. The new drive will then be remirrored, returning full protection to both drives after it has been mirrored.
SIMPLIFIED MANAGEMENT
The DNS-323 can automatically back up your data regardless of your computer’s operating system (Windows®, Mac®, or Linux®). For Windows users, the included feature-rich backup software can help you create schedules and rules including real-time full or incremental backups and storage quotas for specific users and groups. The DNS-323 also features a built-in FTP server3 to access files through the Internet, enabling you to manage your files from anywhere in the world.
The 2-Bay Network Storage Enclosure (DNS-323) is a high performance, cost-effective solution that provides protection, performance, and flexibility along with simplified management and gigabit connectivity, perfect for your home and small business data storage needs.
WHAT THIS PRODUCT DOES
The D-Link 2-Bay Network Storage Enclosure (DNS-323) when used with internal SATA drives1 enables you to share documents, music, photos, and video across the network and on the Internet so family members, friends, or employees can access them. This network storage enclosure creates a central network point for backing up valuable files and the built-in RAID 1 mirroring technology1 protects these files from drive failure. You can also use this device to stream photos, music, and videos to UPnP AV compatible network media players4.
ROBUST SOFTWARE INCLUDED
The included CD contains the D-Link Easy Search Utility. This utility allows access to the DNS-323 from anywhere on the network. A feature-rich backup software is also included. You can backup valuable files from a computer to the DNS-323 in real-time, manually or on a schedule. Real-time backups are a great way to safeguard against unfortunate accidents that may result in the loss of precious files.
1. Hard Drive(s) not included. An internal SATA drive is required to store or share your files; drive must be formatted before use.
2. RAID 1 mirroring requires the use of two (2) internal SATA drives. To avoid data incompatibility in RAID 1 operation, use SATA drives from the same manufacturer. Formatted drive capacity for RAID 1 operation is dependant on the drive capacity of the lowest-sized drive. May not work with older generation SATA drives. For a list of SATA drives that have been tested to work with the DNS-323, visit
D-Link Tech Support site.
3. Unless additional precautions are taken, use of an FTP Server to access files over the Internet does not provide for secure or encrypted transmissions. It is recommended that the end-user utilize a Virtual Private Network (VPN) to establish a secure FTP session.
4. D-Link cannot guarantee full compatibility or proper playback with all codecs. Playback compatibility depends on the codec support of the UPnP™ AV media player.
How current do you want? Just how many of those features don't work. By the way the only mention of hard drive was an internal 3.5" SATA drive was needed.
Terry
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@rector I've had my NAS for about 2 years in RAID 1 with 2 Seagate hard drives. I had firmware 1.07 and 1.08. I use it almost every day to backup files, store and stream music, films, photos and have had zero issues. I really like this device from the start- which is why it's frustrating to see comments like this product doesn't work, it's junk, it's ***** etc. It is a disjustice to the product.
This isn't the best NAS on the market, the hardware specs are low end in terms of memory and processor speed, but the hardware hasn't changed considerably in 5 years so it's not surprising.
The facilities I use are FTP, SMB shares, user and group access restrictions, scan disk and a small fun_plug file to format and dump the data to an external USB drive. I've also used the iTunes and UPNP media server. All work flawlessly.
Did you try directly connecting to the NAS from your computer i.e taking your router out of play?
@terry too- while there are probably bugs in the firmware (name me a cheap consumer device without one) all these things work fine for me. I'm not really sure which of the copied text/features don't meet your expectations.
If I was an IT director of a company spending millions of dollars on enterprise grade hardware, this NAS wouldn't be on my list. It's a "low end" SOHO device.
Regarding the only part mentioned was you need a SATA drive, there's also a compatable drives list along with the product literature.
I don't imagine D-Link are going to reshoot all of their marketing videos, edit every information ever published and retract every statement ever made to include "oh, these new WD drives don't work". Hence the requirement for a list of known tested, working drives.
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If I was an IT director of a company spending millions of dollars on enterprise grade hardware, this NAS wouldn't be on my list. It's a "low end" SOHO device.
My thoughts exactly.
I consult for several firms who don't spend millions of dollars on hardware and I would never recommend a DNS-323 for any of them, even though I use it personally
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@jamieburchill-If you had read my post closely you would have seen that I said no D-Link hardware of any kind. And believe me the DNS-323 had not even came to mind for that list.
Terry
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Without wishing to sound like a stuck record, this device does everything it was advertised to do and what I was expecting it to. It just sits there, rock solid and does it's job. I guess you can't please everyone.
Having tempted fate, I'm sure I'll see some pink/purple flashing lights on the panel in the morning and I'll be adding to the D-Link sucks argument. ;)
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@rector I've had my NAS for about 2 years in RAID 1 with 2 Seagate hard drives. I had firmware 1.07 and 1.08. I use it almost every day to backup files, store and stream music, films, photos and have had zero issues. I really like this device from the start- which is why it's frustrating to see comments like this product doesn't work, it's junk, it's ***** etc. It is a disjustice to the product.
This isn't the best NAS on the market, the hardware specs are low end in terms of memory and processor speed, but the hardware hasn't changed considerably in 5 years so it's not surprising.
The facilities I use are FTP, SMB shares, user and group access restrictions, scan disk and a small fun_plug file to format and dump the data to an external USB drive. I've also used the iTunes and UPNP media server. All work flawlessly.
Did you try directly connecting to the NAS from your computer i.e taking your router out of play?
@terry too- while there are probably bugs in the firmware (name me a cheap consumer device without one) all these things work fine for me. I'm not really sure which of the copied text/features don't meet your expectations.
If I was an IT director of a company spending millions of dollars on enterprise grade hardware, this NAS wouldn't be on my list. It's a "low end" SOHO device.
Regarding the only part mentioned was you need a SATA drive, there's also a compatable drives list along with the product literature.
I don't imagine D-Link are going to reshoot all of their marketing videos, edit every information ever published and retract every statement ever made to include "oh, these new WD drives don't work". Hence the requirement for a list of known tested, working drives.
Gee that would be clever, connect my NAS directly to the computer. If I did that why would I want to use the NAS as a print server, why would I want to use it for FTP. I think you would understand I want access to my files and 1 printer without my pc turned on.
To use it as you suggest is nonsense, I look to low power usage, I have a spare pentium 4 pc which im sure would work perfectly well with FREENAS, maybe it would do what my DLINK 323 should do, but I purposely chose not to have this spare pc on 24/7.
Irrespective if this product is cheap or dear, it should be capable of performing to manufacturers claims.
Maybe I should try Alt-F replacement/add on firmware, all that would occur is the possibility of making it a bigger brick?
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I think he was suggesting you connect it directly to your PC just as a test to rule out any issues with your router, not as a permanent solution.
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I think he was suggesting you connect it directly to your PC just as a test to rule out any issues with your router, not as a permanent solution.
@rector: Obviously. It's called troubleshooting. :)
What I'm trying to do is help you to resolve your problem. If you could try our suggestions it may help, rather than simply saying the NAS is junk.
By doing what I said above in an earlier post would concentrate on your NAS and one PC/laptop and would make working out where the issue is much easier. None of us know the ins and outs of your network and router, hence the suggestion. If you found for example, after resetting your NAS to factory defaults and JUST setting a static IP and setting up your shares, that you can always access your NAS shares and web interface by using it's static IP address from your PC/laptop when you have a direct ethernet connection, and it survives reboots, you know there's a problem somewhere else on your network (router, other device conflict etc).
We're just trying to reduce possibilities. If the above doesn't work, we've ruled out any additional things you may have configured on the NAS (DHCP, UPnP, LLTD, add-ons etc) and the rest of your network and can safely say, replace your NAS. If it does work, then we introduce things slowly until it breaks. We pray it's not a combination of issues, as they are harder to work out.
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Irrespective if this product is cheap or dear, it should be capable of performing to manufacturers claims.
Agreed. And in my experience it does. I've been using it since December 2006 and whilst I do not use ALL of the features offered, those I do use work (I have no use - yet - for the Itunes & AV servers).
It is for this reason that myself and others with similar experiences keep on suggesting ways to help you - we're reasonably certain that the problems either with your environment or your configuration
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It is for this reason that myself and others with similar experiences keep on suggesting ways to help you - we're reasonably certain that the problems either with your environment or your configuration
Exactly. My 2 units have performed flawlessly since installation and perform duties every day as part of my automated processes for backup and data management. I make use of only the basic functions, but I have no issues with these and that is what I wanted when I purchased the units. I do not use or care for many of the advanced options.
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I've used the FTP server, and I tried the bittorrent feature, but that didn't impress me. Other than that, I use them for backups, that part works fine.
I would like them go to back to the old permissions scheme, but other than that, I'm generally satisfied.
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@rector: Obviously. It's called troubleshooting. :)
What I'm trying to do is help you to resolve your problem. If you could try our suggestions it may help, rather than simply saying the NAS is junk.
By doing what I said above in an earlier post would concentrate on your NAS and one PC/laptop and would make working out where the issue is much easier. None of us know the ins and outs of your network and router, hence the suggestion. If you found for example, after resetting your NAS to factory defaults and JUST setting a static IP and setting up your shares, that you can always access your NAS shares and web interface by using it's static IP address from your PC/laptop when you have a direct ethernet connection, and it survives reboots, you know there's a problem somewhere else on your network (router, other device conflict etc).
We're just trying to reduce possibilities. If the above doesn't work, we've ruled out any additional things you may have configured on the NAS (DHCP, UPnP, LLTD, add-ons etc) and the rest of your network and can safely say, replace your NAS. If it does work, then we introduce things slowly until it breaks. We pray it's not a combination of issues, as they are harder to work out.
Thank you for the response, and offer of assistance.
My PC has 2 network ports, what I will now do is hook up the NAS directly to the second port and see if its recognised after a NAS reboot? Should this be correct or would it be necessary to disconnect the router from the pc altogether?
Thanks
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Thank you for the response, and offer of assistance.
My PC has 2 network ports, what I will now do is hook up the NAS directly to the second port and see if its recognised after a NAS reboot? Should this be correct or would it be necessary to disconnect the router from the pc altogether?
Thanks
I have connected the NAS to my second network connection, rebooted the pc and then the NAS.
It shows a second network but, as different to the existing network 2, it says network 1 is not connected. When I click on local area network for the new network several error messages appear at the bottom of the screen. The text on these messages says "host processes for windows services blocks all inbound traffic for services that have been inbound hardened" At the end of that message which appears several times is a different number (15) (21) etc.
When I click on diagnose, after 30 seconds I get a message "local area connection doesnt have a valid IP configuration.
I turned windows firewall of and repeated the procedure with the same result.
I then tried to use easy search but it cant locate the NAS
Thanks
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No idea what those messages mean, perhaps they indicate the problem.
The steps I would take are:
- Reset the NAS to factory defaults
- Go in to the NAS's web interface and set a static IP address that's not in use
- Setup some shares/users etc
- Unplug your PC from your network and ONLY connect it to the network port of the NAS
- Remember your PC network card IP settings and set the IP address on your PC to a static address on the same subnet as the NAS. If you have two network ports, set the other to a different IP on the same subnet (just so it doesn't matter which network port you plug in to)
- Reboot the NAS
- Try to access the web interface of your NAS by IP address
- Try to access the shares on your NAS by UNC path e.g. \\nas-ip\share-name
- Reboot the NAS a few times to verifiy correct functionality
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No idea what those messages mean, perhaps they indicate the problem.
The steps I would take are:
- Reset the NAS to factory defaults
- Go in to the NAS's web interface and set a static IP address that's not in use
- Setup some shares/users etc
- Unplug your PC from your network and ONLY connect it to the network port of the NAS
- Remember your PC network card IP settings and set the IP address on your PC to a static address on the same subnet as the NAS. If you have two network ports, set the other to a different IP on the same subnet (just so it doesn't matter which network port you plug in to)
- Reboot the NAS
- Try to access the web interface of your NAS by IP address
- Try to access the shares on your NAS by UNC path e.g. \\nas-ip\share-name
- Reboot the NAS a few times to verifiy correct functionality
Hi, Thanks for your response.
I am happy to try your suggestions, but I have some more info before I do which may shed light on the problem. What I did last night was:
Disconnect of of my networked (wired) xp pcs from the network
Connect the NAS to the xp pc direct
Reset the xp Ip address from auto to one different to the NAS
Set the subnet to the same as the NAS
Set the default path to the IP of the NAS
Set the preferred DNS the same as the NAS
No changes were made to the NAS
I can now turn my NAS off, and when rebooted its available automatically, it works without entering config.
Also, I probably should have mentioned it before, but with my previous troublesome network setup, when the NAS was booted you had to enter config/setup/and or lan settings and save settings without changing anything. The NAS then worked as per normal. If any or all pcs were switched off, when the pcs were rebooted the NAS worked. The problem was only when the NAS was rebooted,not the pc/s.
Thanks
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OK, now we are getting somewhere. It sounds like you followed the crucial part of my suggestion by connecting the NAS directly to your PC. Now we've proved that works, it is probably safe to assume the issue is with your network rather than the NAS.
Does the issue re-appear when the NAS is connected to your router and 1 PC is connected to the router (I.e. ensure they are the only connections/devices on). Keep your NAS and PC addresses static.
BTW Perhaps by saving the config page you are registering the address on the network.
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OK, now we are getting somewhere. It sounds like you followed the crucial part of my suggestion by connecting the NAS directly to your PC. Now we've proved that works, it is probably safe to assume the issue is with your network rather than the NAS.
Does the issue re-appear when the NAS is connected to your router and 1 PC is connected to the router (I.e. ensure they are the only connections/devices on). Keep your NAS and PC addresses static.
BTW Perhaps by saving the config page you are registering the address on the network.
Hi, I have now connected the NAS back to my router, and have only my win7 computer connected to the router. Unfortunately the problem is the same as before. The NAS is definately set to static IP, but my PC is set to Dynamic, and I understand thats how it should be for my ISP???
I dont understand what you mean by registering the address by config page???????
Thanks
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Your ISP has nothing to do with this. Your router will likely get a dynamic EXTERNAL address which has nothing to do with your internal addresses.
If you've reconnected the PC to the router and NAS to the router and now it's not working, you know the problem isn't with your NAS but with your network. I'd suggest reading your other posts if your only issue is not being able to access the NAS by name, to use the IP instead which is far more reliable.
I think you should continue this conversation in the other thread.