D-Link Forums

The Graveyard - Products No Longer Supported => Routers / COVR => DGL-4500 => Topic started by: vampero on July 31, 2010, 06:44:56 PM

Title: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: vampero on July 31, 2010, 06:44:56 PM
I have Firmware 1.22NA,I have Docis 3.0 cable modem (Motorola) and I have 25 mbps.When it working it works great I can stream movies wi-fi from Netflix on the XBOX360 and the WII at the same time,Plus I can download too.But out no where after maybe 6 hours or so the router stops working but the cable modem is fine.What can I do to stop this please?

Wireless LAN

Wireless Radio : Enabled

802.11 Mode : Mixed 802.11n and 802.11g

Channel Width : 40MHz

Channel : 11

Secondary Channel : 7

WISH : Active

Wi-Fi Protected Setup : Enabled/Configured


Add Gaming Rule

Gaming Rules
Enabled    
Name    IP Address    TCP Ports    UDP Ports    Schedule    Inbound Filter    Edit    Delete
   Xbox Live    192.168.0.199    53, 80, 3074    53, 88, 3074    Never    Allow All


UPnP

Universal Plug and Play (UPnP) supports peer-to-peer Plug and Play functionality for network devices.

Enable UPnP /on

Allow Users to disable Internet Access :off

Allow Users to modify Virtual Server Mappings :off
WAN Ping

If you enable this feature, the WAN port of your router will respond to ping requests from the Internet that are sent to the WAN IP Address.

Enable WAN Ping Respond :on

WAN Ping Inbound Filter :

Details :
WAN Port Speed

WAN Port Speed :
LAN Auto IP

Enable LAN Auto IP :
Multicast Streams

Enable Multicast Streams : on   
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: Trikein on July 31, 2010, 08:14:26 PM
First thanks for the info. Yeaaa for helping us help you  ;D

Second, when you lose the connection, do you lose it on all all the computers? And when it happens, can you still pull up the 192.168.0.1 of the router? If so, go into Status > WAN and tell me what you see. If you can 192 into the router, sounds like a possible T3 on the modem (think connection hipcup) if you can't, sounds like some sort of conflict in the routers settings. Maybe a gaming rule or something. Or come to think of it, QoS between the Wii and 360. Do you notice it happens more when using the two at the same time?
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: FurryNutz on July 31, 2010, 08:39:15 PM
Save off your current configuration and do a factory reset and see if you get the same results with out of the box settings. Im curious if this happens at factory and at user configuration. I would recommend using Gamefuel for your consoles and disable Gaming as well. Let us know how it goes. Check out the gaming and gamefuel sticky.
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: vampero on August 01, 2010, 01:08:10 AM
First thanks for the info. Yeaaa for helping us help you  ;D

Second, when you lose the connection, do you lose it on all all the computers? And when it happens, can you still pull up the 192.168.0.1 of the router? If so, go into Status > WAN and tell me what you see. If you can 192 into the router, sounds like a possible T3 on the modem (think connection hipcup) if you can't, sounds like some sort of conflict in the routers settings. Maybe a gaming rule or something. Or come to think of it, QoS between the Wii and 360. Do you notice it happens more when using the two at the same time?

I still can log in to the router when it happens..192.168.0.1  ;D



Connection Type : DHCP Client

QoS Engine : Active

Cable Status : Connected

DNS Status : Online

Network Status : Established

Connection Up Time : 0 Day 6 Hour 41 Min 57 Sec

 MAC Address : It here but dont want to tell the world..lol

Authentication & Security : 

IP Address : 68.***.***.*

Subnet Mask : 255.255.240.0

Default Gateway : 68.***.***.*

Primary DNS Server : 66.***.*.**

Secondary DNS Server : 66.***.*.**

Advanced DNS : Disabled


Thanks for you time!! ;)
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: vampero on August 01, 2010, 01:10:32 AM
Save off your current configuration and do a factory reset and see if you get the same results with out of the box settings. Im curious if this happens at factory and at user configuration. I would recommend using Gamefuel for your consoles and disable Gaming as well. Let us know how it goes. Check out the gaming and gamefuel sticky.

When it happens again I will be glad to try that for you.. ;D
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: vampero on August 01, 2010, 01:14:54 AM
More info:
LAN Statistics

Sent :713096

TX Packets Dropped :11

Collisions :0
   

Received :5922631

RX Packets Dropped :0

Errors :0

WAN Statistics


Sent :6225418

TX Packets Dropped :0

Collisions :0
   

Received :1619836

RX Packets Dropped :0

Errors :0


Wireless Statistics


Sent :405866

TX Packets Dropped :1934

   

Received :565797

RX Packets Dropped :6931

Errors :8671
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: Trikein on August 01, 2010, 10:10:36 AM
So it looks like its not on the WAN side. And it doesn't look like a router crash. Looks like a issue with the wireless. Which means when it happens your wired connection should be fine right? What do your router logs say at the time of the reset?
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: vampero on August 01, 2010, 10:44:15 AM
So it looks like its not on the WAN side. And it doesn't look like a router crash. Looks like a issue with the wireless. Which means when it happens your wired connection should be fine right? What do your router logs say at the time of the reset?

http://d01.megashares.com/dl/X8CTy70/Gatewaylog.txt (http://d01.megashares.com/dl/X8CTy70/Gatewaylog.txt)


Surfing start to slow down on the net bad on the lan when it starts... :-\
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: Trikein on August 01, 2010, 11:20:39 AM
Hmm, never used Megashares before. Doesn't seem to be working, and I have tried mult browsers. Just puts me into a loop. If you want, you can just email it to me at Trikein@gmail.com. I can make it a public google doc or something.
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: FurryNutz on August 01, 2010, 12:35:08 PM
workin for me tricky. hehe.

Anyways, I see a couple of these entries:
[INFO] Sat Jul 31 03:48:24 2010 YOU_CANT_GET_IN: Wireless system with MAC address 0017FADCD921 secured and linked
[INFO] Sat Jul 31 03:48:23 2010 YOU_CANT_GET_IN: Wireless system with MAC address 0017FADCD921 associated

Never seen this "you can't get in" message before. strange. What are our SPI firewall settings at? Have you tried Engpoint Independent on both UDP and TCP? I see the router is blocking alot of ICMP errors and thats a good thing. It's doing its job.

How about shutting off WISH, WiFi protected Setup and Short GI? Does this happend on Single mode Wifi such as G only at 2.4Ghz? As for errors in the Status section, you still see errors and dropped packets as it just depends on the connection, interferences and such that effect the signal.

Would like to know if this happends at default factory settings too. Let us know.

Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: Trikein on August 01, 2010, 02:49:15 PM
I think that just may be his SSID. Hah! I named mine Virus. Hehe
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: vampero on August 01, 2010, 08:37:48 PM
I think that just may be his SSID. Hah! I named mine Virus. Hehe

lol
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: vampero on August 01, 2010, 08:42:01 PM
workin for me tricky. hehe.

Anyways, I see a couple of these entries:
[INFO] Sat Jul 31 03:48:24 2010 YOU_CANT_GET_IN: Wireless system with MAC address 0017FADCD921 secured and linked
[INFO] Sat Jul 31 03:48:23 2010 YOU_CANT_GET_IN: Wireless system with MAC address 0017FADCD921 associated

Never seen this "you can't get in" message before. strange. What are our SPI firewall settings at? Have you tried Engpoint Independent on both UDP and TCP? I see the router is blocking alot of ICMP errors and thats a good thing. It's doing its job.

How about shutting off WISH, WiFi protected Setup and Short GI? Does this happend on Single mode Wifi such as G only at 2.4Ghz? As for errors in the Status section, you still see errors and dropped packets as it just depends on the connection, interferences and such that effect the signal.

Would like to know if this happends at default factory settings too. Let us know.



I will try that now and it happen again ..The internet is on  but will just show part of a page and the hour glass is there for ever. So I do the same thing over and over...uplug cable modem and router...Hook up cable modem and  let it cycle then plug the router back..THen top speed for about 6 hours and it dies is the router bad maybe?
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: FurryNutz on August 01, 2010, 09:51:54 PM
possible that the router could be bad but need to see if factory settings have the same issue or not.
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: vampero on August 02, 2010, 12:10:07 AM
possible that the router could be bad but need to see if factory settings have the same issue or not.

Ok will try the factory ,but I need to have a password for my wi-fi.I ran the cable modem strait to the PC and the internet never slow down. So if that don't I will have rma it. 
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: JoeScan on August 02, 2010, 04:50:01 AM
My SSID is called "The Matrix" I only leave it visible because I want people to try and hack my setup.
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: FurryNutz on August 02, 2010, 07:38:01 AM
Ok will try the factory ,but I need to have a password for my wi-fi.I ran the cable modem strait to the PC and the internet never slow down. So if that don't I will have rma it. 


Let us know how it goes. Hope we can figure it out.
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: Trikein on August 04, 2010, 03:20:47 PM
Hmm, sounds more like packet poss leading to a crash on the LAN. When router crash, its instant most of the time. Sounds more like a signal level issue on your modem. Has your ISP checked those out?
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: LEPERME5SIAH on August 24, 2010, 05:03:04 PM
I have been having the same problem.  When I look at the device display on the router, it says I'm dropping packets.  I can't 192 into it from any my wireless comp, but I will try to hardline into it tonight.  All I do is reset it and its fine.  I am also going to upgrade to 1.23NA tonight and see if it takes care of it.....
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: vampero on August 27, 2010, 12:44:08 AM
Coming back to thank all the people who tried to help me here!! ;) I found out what was wrong and fix it!! The good news is the router is fine!!The bad news is I had a very bad virus that crashed the router and the cable modem.Once I reformatted my two PC's the router ran great!!! I have 1.23NA installed.I found this because the cable company tested my hardware in front of me and it was fine.They told me it most be software slowing down and crashing hardware.So I did a test and just put the cable modem on my xbox 360 for 12 hours and it ran fine!!
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday? (RESOLVED)
Post by: FurryNutz on August 27, 2010, 09:12:24 AM
Glad you found the issue...sorry it was a virus...did you happen to ketch the name of the virus? Did you have any anti virus software running? Most programs should ketch stuff like that. Glad it's been resolved.
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: Trikein on August 27, 2010, 09:25:37 PM
While I can't say I have never seen that, I know its incredible rare. Sounds like you had a infection connecting your PC to a botnet or something along those lines. Ouch. Glad it all worked out. 
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday? (RESOLVED)
Post by: vampero on August 30, 2010, 05:54:18 AM
Glad you found the issue...sorry it was a virus...did you happen to ketch the name of the virus? Did you have any anti virus software running? Most programs should ketch stuff like that. Glad it's been resolved.

I had AVG free-edtion
Title: Re: Why does the DGL-4500 Router needed to be rebooted everyday?
Post by: vampero on August 30, 2010, 05:55:04 AM
While I can't say I have never seen that, I know its incredible rare. Sounds like you had a infection connecting your PC to a botnet or something along those lines. Ouch. Glad it all worked out. 

I think you are right my friend!!