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The Graveyard - Products No Longer Supported => Routers / COVR => DGL-4500 => Topic started by: Mogorain on August 01, 2010, 08:45:54 PM

Title: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 01, 2010, 08:45:54 PM
My girlfriend and I play WoW (and other games) online.  I have desktop, and she's on a laptop.

I can play solo for quite a while without any disconnections, as can my girlfriend, but if we both get on together it suddenly starts kicking us incessantly.  The Network Manager will show Local Only, and I'll have to reset the network connection to get the router to start playing nice again.  Sometimes I'll have to diagnose / reset several things to get it running.

What is causing these disconnects?   I have the Game Rules for WoW set, so please don't post replies about that -- which isn't the case anyway since it's not disconnecting us from the game only; it's dropping the internet totally.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 01, 2010, 09:49:41 PM
how are the the game rules set up. Are you using Gaming and or Gamefuel or both? What FW is currently loaded? What ISP service do you use? DSL or Cable?
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 01, 2010, 10:13:26 PM
Whoops, sorry.  In my frustration I forgot the details.

I am using 1.22NA, and have Time Warner Roadrunner Turbo (Side note:  Time Warner = grrr).  I'm running on Vista Ultimate-64.

I have gaming rules set up, using the preset for World of Warcraft, and have added the other ports that Blizzard lists for WoW which Dlink forgot to include in the list.
I have Gamefuel enabled, but haven't set up any parameters for it since I'm unfamiliar how to do so with WoW.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 01, 2010, 10:17:32 PM
I presume Time Warner is Cable? Please review the Gaming and Gamefuel sticky for possible setup for the PC's. I think you should be able to set up the PCs in the same fashion as game consoles. I would set up IP reservations first and then go from there. Make sure the SPI Firewall settings are set up too. Might help. Let us know.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 01, 2010, 11:23:57 PM
I presume Time Warner is Cable? Please review the Gaming and Gamefuel sticky for possible setup for the PC's. I think you should be able to set up the PCs in the same fashion as game consoles. I would set up IP reservations first and then go from there. Make sure the SPI Firewall settings are set up too. Might help. Let us know.

Yes sir, Time Warner is Cable.  I actually used the Gaming / Gamefuel sticky to help set things up, but it doesn't specify how to set things up for two computers and an MMO.  I presume those settings for Gamefuel are for XBox Live, no?
And the SPI Firewall settings are up.  As I said, it's not really a problem with it blocking incoming packets from the game server.  It's a problem with the router suddenly resetting as soon as both computers are in the game for any length of time. I'm seeing many people saying the same things, that the router randomly reboots during heavy loads and such.  I just can't find any post that says how to fix it!  Grrr
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 01, 2010, 11:52:02 PM
Try setting up the game fuel, and see if it help. Set up SPI for End Point Independent for both UDP and TCP. Since you have 2 PCs trying to game. I would set up one PC in the Gaming section for the host PC as you can only set up one port for gaming. The Gamefuel is for XBL however the ports listed are global and not specific, so you could set up both PCs on game fuel and use the settings I mentioned. I might work better that way. Are there any logs mentioning anything about rebooting or do they say anything before or after the reset? Let us know if you see the same thing on factory settings.
I would shut off WISH, WiFi protected setup, Short GI, Dynamic Fragmentation, DNS relay only if you have manually inputted the DNS addresses into the Basic/Internet/Manual settings from the WAN section of Device Info. If this doesn't help, Then lets do the factory reset and then see if it happens again. I do suspect probable HW issue and that DLink might need to be called. What hardware version is the router? A1 or A2?
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 02, 2010, 12:19:14 PM
**EDIT**  It's actually hardware version A2.  I have set gaming settings up for my computer for WoW.  I dunno how to set it for Starcraft 2, so I can't be sure how to change that.  When my girlfriend logs in with me, I'll see how long we last and as soon as we're dropped I'll hop into the router logs and look for a message.  Thank you for your help.  :)


I believe it's A1, but I'm not sure.  I'm at work right now, so I'll have to check it out upon my return home.  I should be home by about 6-6:30 PST.  However, I can say that I have set the SPI for End Point Independent for both TCP and UDP.  I don't understand what that does (I'm not completely network savvy), but I read to do that.  I'll check the logs when I get home too.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 09, 2010, 10:30:59 PM
Ok, so I ran fine for seven days, then noticed things go wrong again.  Router released but failed to renew, remained at "Establishing..." and seriously begged me to break it.

There is nothing in the logs that shows anything going wrong.  No error or warning or anything.  As soon as I disconnect the router and go to Cable Modem alone, I get internet.

If I could return this router, I would.  This is ridiculous!
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: NwA iKiLlNbLaZe on August 10, 2010, 07:41:42 AM
Hi all i'm new to this site but know a lot about networks and love this d-link gaming router but it has its limits. WOW opens a lot of connections and this router jest can't handle more then 2000 max connections that would be the only reason i can think of that would make this router lock up

hope this helps

http://www.smallnetbuilder.com/index.php?option=com_chart&Itemid=167
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 10, 2010, 09:11:06 AM
Thats not the router crashing, that the router failing to renew the IP lease with the cable modem. What settings do you have on this page?

http://192.168.0.1/Basic/WAN.shtml

Also go to the link below and look for anything marked "Signal" and "Logs" and paste those as well.

http://192.168.100.1/
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 10, 2010, 10:12:03 PM
Thats not the router crashing, that the router failing to renew the IP lease with the cable modem. What settings do you have on this page?

http://192.168.0.1/Basic/WAN.shtml

Also go to the link below and look for anything marked "Signal" and "Logs" and paste those as well.

http://192.168.100.1/

Ok, settings on the WAN page are:

Internet Connection:  DHCP
Advanced DNS:   Disabled
Host Name:   Blank
Use Unicasting:   Enabled
Primary and Secondary DNS:   0.0.0.0
MTU:  Default (1500)
MAC Address:   Cloned PC's

The other link you posted displayed Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant, and a bunch of other stuff -- but nothing marked Signal or Logs.  :-/   I'm desperate, here...  every review I see says this modem router is wonderful for games, and I can't seem to get it to love me.  Should I hug it??

*edit*  struck incorrect wording
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 10, 2010, 11:17:57 PM
Well heres the thing, when you dealing with two computers connecting to the same service, things get complex fast. I tried to write out a medaphore explaining it, but it ended up just being more confusing. So I will try to break it down to brass tacks. When two games try to go online to play the same game, the router gets confused. Its seeing the same traffic, coming and going to the same ports. It has systems in place to deal with it, but alot of times those systems are bypassed with port forwarding for performances reasons. A port forwarding says all traffic of this type, going through one specific port gets directed to one specific computer. So what ends up happening is as soon as your computer uses a port that is already being directed to the other computer via a port forward rule assigned to a active session, you aquire a conflict. Now gamefuel tries to specify those rules to specific IP ranges, so there are less conflicts, but if theres any ports you missed, they conflict, and the router reboots to clear all sessions to resolve the conflict= crash. So yea, I can't think of any easy way of saying it. Thats why LAN parties are popular. Were you guys able to play WoW at the same time without problems before? 
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 10, 2010, 11:30:24 PM
Oh, by the way, you probably want to disable Unicasting and enable Multicasting. I don't think it will fix your problem, but it could help with performance. Also, why do you have your router cloned with your PC's Mac? Don't think that would cause a problem, but cant see it helping. Finally, you may either want to try out advanced DNS (OpenDNS) or atleast set your ISP DNS server as a static.

PS. Send me the model of your modem? I have found some don't allow access to it (which gets me sooo mad)  like the SA Webstar and Motorola SB5101U.

Also, in poking around google, looks like you were having a problem before with connectivity involving packet loss?
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 11, 2010, 12:17:52 AM
Modem is an Ambit U10C018.

Packet loss?  Oh, for World of Warcraft?  A long time ago, and it ended up being the 7 year-old model Time Warner had given me for a cable modem.  When they tried to diagnose it, it had some serious errors.  They replaced it with this Ambit model a while ago; long before I'd even gotten the DGL-4500.

We have only recently begun using one network.  It's been an issue since she's been here.  Part of me is wondering if Time Warner isn't somehow mucking things up.  Grrrr  (I'm not a fan, but Verizon Fios hasn't come to my area yet).

I've noticed that Gaming Rules won't let me set up multiple rules for the same game, so should I disable them?  Gamefuel allows IP ranges, but I am unsure how to set them up to cover both mine and my girlfriend's computer.  Like, I'm not sure what to put for  Local IP Range, Local Port Range, Remote IP Range, and Remote Port Range.  With routers, I'm a newb...  :(

I turned off Unicasting and enabled Multicast streams.  Rebooting now, hopefully it'll be nice to me this time.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 11, 2010, 12:45:32 AM
Probably not. This isn't a simple problem at all, so don't exspect a simple answer.

As for game fuel, thats actually easier then you might think. Atleast in therory. Local IP is any individual computer in your house, and Local Port range is the ports you want open for that computer. Remote IP in this case is either your WoW server, or possible a broad range, depending on the need, and remote port is the port you want that incoming traffic to be routed to.

See, one thing alot of people mess up is not all forwarding has to be two way. Some traffic is one way. For example, when walking into a new city, the server just has to download some info onto your computer, you don't have to upload much info back. This is because your PC is doing most of the thinking, and the server is probably just doing time of day, enviroment, and so on. PvP is different though, thats a constant stream of data between players.

As for your modem, yea..umm, do you lease that? If so you might want to ask for a Motorola. I think TWC are phasing out the Ambits for the Motorola SB5101, you might want to ask them about it. Not that I think the issue is your modem mind you, but anything with a 1 page gateway (which I confirmed) is not ok in my book.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 11, 2010, 12:52:52 AM
Here is something to try though.

Start > Run > CMD > ping -n 50 timewarnercable.com

The bigger the number, the longer the test. Or if you want to let it run all night:

ping -t timewarnercable.com

Then do CTRL+C when you get up the next morning. Not only will it show you any packet loss, it will show you around when. A poor-man Pingplotter. Though then again, Pingplotter is free so...I guess Pingplotter is a poor man's pingplotter..hmm. Well you know what I mean. Heh

Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 11, 2010, 01:20:38 AM
Local IP Range is the IP address of the PC your setting up, both from and to
Remote IP Range 0.0.0.0 from and too 255.255.255.255
Protocol ports are 0 from and 65535 to. Enter the port number or range of number from and to for the WoW Servers here.
Priority is 1 to 250. I set my 1st PC at 1 and then go to the next one.
These settings are the same for each PC accept for the Local IP range and the priority. These will be different. This has the 4500 manage who gets the traffic over others.

These settings are for each PC you set up. Its easy once you do it. Need to set up IP reservations.
If you use Gaming, and your host the game on a PC then you only set up the Host PC in gaming using the IP address and the preset or give the port number. I would disable this as game fuel should take care of traffic, ports and priorities for you.

I would also recommend getting your own Cable modem. If your using the one your ISP gave you then save the rental fees and get into something better.

Let us know how it goes.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 11, 2010, 11:49:59 AM
Well you don;t want to open all your ports to all IP's. That would be bad. Theres some serious worms out there that would take advantage of that I assume you mean it could be any in that range? Also, Priorty almost never needs to be below 15 unless it needs to be exempt beyond all QoS and global limits. Since we want the router to manage the traffic, setting the priority too high can be a bad thing. Not sure on the exact numbers though. I remeber reading it on some white paper on Open-WRT. And last, WoW uses central servers, its not a P2P like most console games.

+1 For getting a new modem though. If you can afford it, being able to see your modem logs and signal levels  is a high plus from any modern modem.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 11, 2010, 09:48:56 PM
Ok, I was online most of the day with hardly any disconnects.  As soon as my girlfriend logged into WoW along side me, it took very little time for us to start DCing and having it say "Local Only" on the internet connection.

I noticed that with LAN it showed only 1 dropped TX packet and 0 errors, but Wireless showed

TX Packets Dropped :437      Received :41753
RX Packets Dropped :0         Errors :973

Additionally, I saw this in the logs

[INFO]   Wed Aug 11 21:17:08 2010   Administrator logout
[INFO]   Wed Aug 11 21:14:38 2010   Blocked incoming TCP packet from 12.129.206.130:1119 to 76.174.195.23:63334 as PSH:ACK received but there is no active connection
[INFO]   Wed Aug 11 21:14:20 2010   Dropped packet from 192.168.0.198 to 208.67.216.145 (protocol 41) as session already exists  (That was a packet from my girlfriend's comp)
[INFO]   Wed Aug 11 21:14:03 2010   Above message repeated 9 times

She DCed again as I typed this... and it once again said session already exists. I'm assuming that the 1119 port is for WoW's Authentication server.  It's one of the ports they say to have open, and it always seems to be the one referenced right after a disconnection, usually when trying to relog into the game and finding out I still have no internet -- at which time I go to desktop and see "Local Only".

Also, why does the router keep losing time?  It never remains on the same time as my computer's clock.  I copy comp's time, and within a day it's way off.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 12, 2010, 10:40:40 AM
What happens if shes the only one online using the 4500? Makes me wonder if there is a configuration issue with her PC and connection.

IF the router isn't keeping time, try setting up the TIME server and point it to time.nist.gov. That should resolve that issue.

Let us know how it goes.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 12, 2010, 07:52:54 PM
I'll have her run WoW for a while without me tonight, and see if she gets DCed.  If it happens, I'll hop on the router logs and see if it's the same issue.  I've never seen it show that message with my IP for the desktop.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 12, 2010, 09:44:35 PM
TCP Protocall 41, AKA ISATAP (Intra-Site Automatic Tunnel Addressing Protocol) is an IPv6 transition mechanism meant to transmit IPv6 packets between dual-stack nodes on top of an IPv4 network.

Basically your girlfriends computer tried to send a request to the WoW server the router rejected it because those ports were already directing all traffic to your computer. And so when the server sent a PSH command, which is WoW's way of asking if it can connect to you, to the public IP of your router, your router had no active connection to send it via NAT, so it blocked it. Basically, you need to customize your forwarding rules per IP or get a static IP from your ISP. If you find some other way of doing it, then let me know. If you need help, let me know, and I can dig up the ports and the process.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 12, 2010, 10:13:19 PM
Awesome explanation!  I'm pretty good at guesswork, and had already figured it was something like that -- but I'm not anywhere near savvy enough to say so with any certainty.  The expertise of you and Furrynutz has been a true help.

I will definitely need help figuring out how to do what you suggested.  These are the ports required for WoW:

TCP 1119, 3724, 4000, 6112-6114, 6881-6999
UDP 3724  *This is only for in-game voice chat, which no one really uses*

I am unsure as to what the Remote IP range should be?  Researching it on Wowwiki.com, it appears that my server's IP is 12.129.225.21, but that doesn't seem to be one of the IPs shown in the router's logs, so I'll assume I'm horrible at assuming.  lol  I rebooted the router as well, and saw:
[INFO]   Thu Aug 12 22:10:46 2010   Obtained IP Address using DHCP. IP address is 76.174.195.23
In every log that seems to be an IP referenced.  This is Time Warner's IP for me, correct?

Btw, I have had my girlfriend playing WoW alone for a bit.  She has not disconnected once, and the logs don't show any errors during this time frame.  I guess it really must be my router failing to handle both of us sending the same info at the same time.  Wow, I've got a lot of homework to do.  Find out IPs, call Time Warner Roadrunner about a static IP (if possible), etc.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 12, 2010, 10:16:59 PM
Awesome explanation!  I'm pretty good at guesswork, and had already figured it was something like that -- but I'm not anywhere near savvy enough to say so with any certainty.  The expertise of you and Furrynutz has been a true help.

I will definitely need help figuring out how to do what you suggested.  These are the ports required for WoW:

TCP 1119, 3724, 4000, 6112-6114, 6881-6999
UDP 3724  *This is only for in-game voice chat, which no one really uses*
I would use 0 in the From box and 65535 in the TO box since WoW seems to have a wide range of ports.

I am unsure as to what the Remote IP range should be?  Researching it on Wowwiki.com, it appears that my server's IP is 12.129.225.21, but that doesn't seem to be one of the IPs shown in the router's logs, so I'll assume I'm horrible at assuming.  lol
Just use 0.0.0.0 in the FROM box and 255.255.255.255 in the TOO box.

Btw, I have had my girlfriend playing WoW alone for a bit.  She has not disconnected once, and the logs don't show any errors during this time frame.  I guess it really must be my router failing to handle both of us sending the same info at the same time.  Wow, I've got a lot of homework to do.  Find out IPs, call Time Warner Roadrunner about a static IP (if possible), etc.

I think if we can get gamefuel set up for you and your GF. Let us know.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 12, 2010, 10:17:45 PM
Wow you answered fast... I didn't even get a chance to edit it!!  :p

So would my IP be the one that's behind the router?  (i.e. 192.168.0.199)
Or would it be the one from DHCP?  (76.174.195.23)
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 12, 2010, 10:24:55 PM
Yes it would be the one behind the router or LAN side IP address.

Wow you answered fast... I didn't even get a chance to edit it!!  :p

So would my IP be the one that's behind the router?  (i.e. 192.168.0.199)
Or would it be the one from DHCP?  (76.174.195.23)
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 12, 2010, 10:56:31 PM
I looked around, and I don't "think" TMC offeres static. But since they have so many sub devisions, I'm not really sure. I know their buisness accounts offer them, but really either way your paying more for a second IP, so its better if you can set up the rules.

Also, most network devices have two IP's. The Public one and the Private one. Think of your router as having a brick wall through the middle. On one side of that wall, the internet can see everything.  Thats the side of the wall Time Warner givers your router a IP. On the other side of the wall are all the IP your router gives all your computers. NAT is the process your router uses to let people on one side of the wall talk to people on the other side of the wall without they actually seeing you. If someone on one side of the wall is having the exact same conversation(or close enough) to the same person on the other side of the wall, the person you are talking to(WoW) is going to get confused. When your router senses this confusion, it thinks its WoW messing up, so it blocks the connection, and sometimes even locks out as it tried to figure it out.

Anyway, we all gotchya back. The remote IP could be the IP to your game server, but you could also do a range to include all the servers, since their probably pretty simular. That way you can switch servers without any problems. **Speaking of which, do you two play on the same game server?** What happens when you don't? I bet the problem goes away? Maybe not though, if WoW has some sort of gateway that you hit before your game server. Also, another way to check is to be online, look at the Status > Internet Sessions, and then start up WoW and see what IP pops up. That will tell you just about everything you need to know. Will make the Gamefuel alot easier to set up.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 12, 2010, 11:27:39 PM
Internet sessions:

192.168.0.199:52357   76.174.195.23:52357   12.129.254.188:4000   TCP   EST   Out   128   3600
192.168.0.199:52355   76.174.195.23:52355   12.129.206.130:1119   TCP   EST   Out   128   3598
76.174.195.23:68           76.174.195.23:68          *.*.*.*:*              UDP   -   -   128   0

This is what it displayed.  The first two appeared during my initial log in, so that'd be the authentication server. There was actually another one in the midst of that, 12.129.254.188:3724. I dunno why that one disappeared as soon as I'd actually logged into my realm.  The last one I'd assume is the realm.  I think I read somewhere that Blizzard has the realms hidden like that.

Edit:   I logged out and then back in on another character.  WHILE it was loading, I saw:
Local                  NAT                   Internet            Protocol   State       DIR       Priority   Time Out
192.168.0.199   76.174.195.23   208.67.216.145      41           -       Out   128       184
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 12, 2010, 11:59:41 PM
Success!   Searching around, I found that in the error logs WoW automatically creates during a crash, it names the server and IP! Like so:

WoWBuild: 12213
Realm: Blackrock [12.129.254.188:3724]
Local Zone: Dragonblight

So, it hasn't changed in two years of logs.  I would assume that I put that as the ranged IP?  There's a few similar to it, such as 12.129.206.130:1119  (login server) and 12.129.254.188:4000 (which I'd assume is Blackrock using a different port, as it apparently switches randomly between 5-6 ports).  How would I go about making sure I get both the login and realm servers added to gamefuel, as well as the various ports?  Or just open up every port for them?  Do I need to create two separate rules, one per computer?  Or just put both our IPs in the local fields?
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 13, 2010, 12:04:43 AM
Yes use your IPs in both fields for the Local IP from and To range. Remote should be 0.0.0.0 and 255.255.255.255. Try using Port Ranges 0 and 65535, this will be global to include all those ports the WoW seems to need. Just make one gamefuel rule for each PC then prioritize them 1 and 2? and so on.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 13, 2010, 12:17:03 AM
Ok.  Thank you, sirs!  :)

Quick question:  Would putting 12.129.0.0  to  12.129.255.255  give it a range to include both Login and realm servers?   Dunno if I should tell the router to let ALL traffic from ALL IPs through ALL ports into the comps.  Wouldn't that be begging to an attack somehow?  I really don't play on any other realm but the one, so the servers in that battlegroup are all similar in nature (starting 12.129...)
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 13, 2010, 01:02:07 AM
You could try it and see if it does anything. If not try the global addresses. Let us know.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 13, 2010, 01:08:37 AM
12.129.123.0.0 to 12.129.133.255.255 will be enough.

http://www.wowwiki.com/US_realm_list_by_datacenter

Yea, watch out for such a wide global range. Your basically opening those ports to the entire internet.

Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 13, 2010, 09:35:20 PM
Ok, so my girlfriend was on for a long time without an issue, though I wasn't on.  One thing I have noticed though, is that randomly my internet connection suddenly goes to "Local Only" and I have to go to Network and Sharing Center => Manage Network Connections => Diagnose => Reset the Network Adapter, just to get it to reconnect to Internet.  I've also noticed it occasionally doesn't show the DGL-4500 in my Connected Devices list, but instead shows some Microsoft Internet something-or-other.  Grrr

Anyway, that's probably a computer issue and not a Dlink one, so I can't complain about that one so much.  Thank you guys for your help, again!
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 13, 2010, 11:06:19 PM
Basically that happens when your computer can't gain access to the gateway(your routers door to the internet) so it locks with a internal IP, AKA 169 IP, which ofcourse is owned by your OS, which is Microsoft. 169 are the bane of Technical support reps, and can be caused by so many things.

From the rest of the problem you have described, when your router reboots, it keeps a physical or "local" connection, but doesn't allow internet access during the time it reboots. If its longer then the timeout period for your computer, it will basically give up and lock with the 169. One way around this is since your have DHCP reservation to enable your gamefuel (or gaming rules) just turn off the DHCP on your local area connection and assign a static IP. Be sure to look on your routers status page and get your DNS server and set it as that, otherwise the DGL will have to relay your DNS query..wow..this just got complicated fast. Let me know if I lost you and I can break it down a bit better.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 14, 2010, 11:07:48 AM
So, I would basically go into Network / Sharing, Manage Network Connections, right-click the Local Area Connection and choose properties?  Is it where it says IPv4 and IPv6 I can configure it for an IP and DNS?
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 14, 2010, 02:17:21 PM
in effect yes, set a static IP address in the IPv4 section and give the gateway and DNS of the router as well. This might help keep the connection going. I would disable IPv6 as I presume that you might not have this going and the 4500 does not support this protocol.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 14, 2010, 10:43:08 PM
Keep in mind that this is a work around though. It shouldn't be required.

Also, +1 to Furry, just also don't forget to set your gateway as 192.168.01.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 15, 2010, 12:33:33 PM
Awesome, thanks for the help *again*.

One last question:  I set the IP, gateway, and DNS for my girlfriend's connection too, correct?  Same thing, shut off IPv6 and edit the properties of IPv4, but use her IP (198) instead of mine (199)?
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 15, 2010, 12:41:51 PM
Yes sir...
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 15, 2010, 12:53:39 PM
Grrr.... I must've done something wrong.  :-/

It's still suddenly dropping connection to "Local Only", even if I'm just browsing the net.  When I click Diagnose and tell it to figure out the problem, it says "Unable to connect to DNS #", but that's the DNS it shows in the Status page of my router.  It shows two, and I had set both of those as primary and secondary DNS...

So what'd I eff up now?
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 15, 2010, 12:55:48 PM
you set the DNS in your GFs PC to 192.168 address?
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 15, 2010, 01:16:43 PM
No, in the router it has a 204.194... address as Primary and Secondary DNS.  I set it to that.  I set the gateway to 192.168 address.  But the connection is occasionally dropping and saying it couldn't communicate with the DNS.  As soon as I "reset local area connection" it reacquires the internet.  *sigh*  Sorry for being a pain
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 15, 2010, 01:21:00 PM
ok, remember the router is the DNS access point, so lets put in the 4500 LAN side IP address in to your GF Primary DNS IP address which should be 192.168 something something. :o)
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 17, 2010, 10:02:50 PM
Tricky and Da Nutz... you two are champs!   My girlfriend and I have been online for several days now without a single router issue.  I've lost connection only once, and that wasn't the router's fault (Time Warner went down for a bit -- lost cable tv too)

Thank you so much!  I swear I will return to pick your brains some more if another issue arises.  :)
Title: Re: Router constantly resets with WoW and 2 computers. (RESOLVED)
Post by: FurryNutz on August 17, 2010, 11:11:26 PM
Yaaaaa. Woo Hoo.  ;D
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 19, 2010, 08:16:49 PM
Well Furry call that last one. I actually told you choose your ISP DNS. Since that bypasses the DNS query the router would otherwise have to make. Not sure why Furry's way worked, but it did, he must just be cool like that. :-) Anyway, glad things worked out.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 20, 2010, 10:08:37 PM
It didn't work.  *sigh*

Now we find ourselves kicked like once a night, with the dreaded "Local Only"... it then says it cannot connect to the Primary DNS and sits like that for about 5+ minutes before it regains internet access.  Grrr
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 20, 2010, 10:37:54 PM
wonder if you could have a bad unit. Any chance you have a friend with broadband that you can try this unit out on a different network?
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 21, 2010, 01:24:17 AM
No sir, I do not have anyone I know with a network.  :(
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 21, 2010, 09:06:58 PM
First I will discuss what DNS is. Sorry if I have gone over this before, but considering its the issue at hand, I think it stands repeating. Domain Name System(DNS) is a way for a internet device to know how to get to a certain part of the internet, like of like a internet phone book. Just like the phone book matches up names with phone numbers, your DNS server matches up website names, or domains, with their internet number, or internet protocal(IP).

Ok, well the good news is it happens once a night. And I have lots of trick up my sleave. Technically, you don't "need" dns. You can program your host files manually. The thing is there are several different methods to use DNS. We may have to try each way, and see which way works best for you.

Router:
1. Leave to default. All DNS querys are processed and sent to the DNS aquired when the router booted up.
2. A DNS can be manually entered into the router. Requests are still processed by the modem and thus delayed.
3. Advanced DNS can be enabled. This uses a static DNS beloning to the OpenDNS domain, a 3rd party DNS system. Simular over-all to 2, just Open-DNS may be better and/or quicker then your ISP's DNS.
4. A OpenDNS can be manually entered in. This is like 3, except you can choose which OpenDNS server to us, and might be able to choose one that is closer.
5.DNS Relay can be enabled. This allows the router to send requests directly to the DNS on file. This DNS can be any of the 1-4 options. This is good if your ISP and/DNS gives a lower priority to DNS related ICMP traffic.

PC:
1. Obtain DNS Server Automaticallly. Gets what ever DNS the router provides. (Can't be used if Static IP)
2. Set a static DNS. Sends traffic to DNS you set, so can conflict with DNS Relay on the router, if you also have a static DNS set on the router that is different then the static DNS set on the PC. In this way, a static DNS on the PC doesn't work real well with Advanced DNS and DNS relay, since the router is trying to send it one way, and the PC is demanding another way.
3. Static OpenDNS server.
4. Disable DNS Service. Then manually program the Domain > IP in your computers Host files.
5. Set up a DNS server on your LAN. I think that is beyond your need, and beyond the scope of this forum.

Theres probably some methods I am missing too, and theres a ton of combining those methods. Some of those methods don't well together, as discussed. Start off by replying with what you have already tried. I will start you off with two procedures to try after, and we will take it nice and slow. If you have the time, I have the time. And each time, we will have to wait a day or two, to feel out how it worked.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on August 22, 2010, 10:10:57 AM
For the router, Advanced DNS is enabled.

For the PC, I have set the DNS to use the ones listed in the Status Info of the DGL-4500.  Did I miss something somewhere??
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: FurryNutz on August 22, 2010, 08:53:28 PM
I would try disabling Advanced DNS and switch the DNS entries on the PC to the IP address of the router or same IP address as the Gateway IP address and see if this does anything.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on August 23, 2010, 09:51:14 PM
Well the thing about using advanced DNS is your using a server that is outside of your ISP's network. Which under certian conditions, can be bad. Not only can the server be far away possibly, but your modem and ISP can give a lower priorty to the traffic. I think if the attempt takes longer then the TTL, then it fails, and tried the alternate DNS, which advanced DNS does not have.

So turn off advanced DNS, then make sure the router is set to your ISP's primary and alt DNS, then enable DNS relay, and set the primary DNS of your PC to the 192.168.0.1 and the secondary to to the secondary DNS server you set on your router. I think thats the best of both worlds.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on September 02, 2010, 09:56:33 PM
I gave up.   It worked fine for a few weeks with only a few short losses of connection, but tonight just totally reset again.  I could not even get into the setup of the router as it said there WAS no router.  It only showed that "Microsoft Infrastructure" thing again in my list of things on the network.  So I thank you guys for your time and patience.  I've removed the router and will just look for a new one.  Good luck to all of you who have the router.  :)


Anyone know of a nice router for online gaming?  I don't need all the bells and whistles, just something that stays connected...   Preferably not $200 or so...
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Trikein on September 03, 2010, 06:40:04 AM
Linksys WRT54GS with Tomato 3rd party firmware loaded. Cheap, good, a bit more complex but a huge support community. Sorry you weren't able to get it fixed. Good luck.
Title: Re: Router constantly resets with WoW and 2 computers.
Post by: Mogorain on September 03, 2010, 07:07:34 AM
Awesome!  I actually HAVE that router that I replaced with the Dlink... standard firmware though.  I hadn't heard about the tomato firmware until after I purchased the 4500.