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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: MaMister on August 24, 2010, 09:10:39 PM

Title: Error saving office 2007 documents.
Post by: MaMister on August 24, 2010, 09:10:39 PM

I have this problem of saving only office 2007 documents on my dns 323.

1. I can create the file by right click -> new -> word document or excel or powerpoint.

2. When I make changes and click save or save as i get the following errors:
 a. For Excel -> Documents not saved
 b. For word -> There has been a network or file permission error. The network connection may be lost.
 c. For Powerpoint -> There was an error accessing N:\New Microsoft Office Powerpoint Presentation1n.pptx
(N: is the DNS-323 mapped drive.)

3. When I did the same on local drive, no problem in saving changes.

4. When I did the same on another mapped drive from a shared folder from a xp machine, no problem in saving changes.

5. Saving changes in wordpad and notepad in DNS-323 no problem.

Anyone have any idea?

Title: Re: Error saving office 2007 documents.
Post by: Buhric on August 25, 2010, 01:11:53 AM

try update to latets version of firmware...
This bug should be fixed

Title: Re: Error saving office 2007 documents.
Post by: MaMister on August 25, 2010, 05:48:18 AM

Ok i will try that, will my configuration lost when update firmware?

Title: Re: Error saving office 2007 documents.
Post by: jamieburchell on August 25, 2010, 05:49:43 AM

Quote from: MaMister on August 25, 2010, 05:48:18 AM

Ok i will try that, will my configuration lost when update firmware?

No and neither will your data be. But is good practise to reset your configuration after a firmware upgrade and re-configure fresh to avoid old formats/versions of configuration data left behind.

Title: Re: Error saving office 2007 documents.
Post by: dosborne on August 25, 2010, 07:00:53 PM

It is also a good idea to have a backup of any data you don't want to lose for any reason :)

Title: Re: Error saving office 2007 documents.
Post by: MaMister on August 26, 2010, 04:34:30 PM

Firmware up to 1.08 but problem still occurs...

Title: Re: Error saving office 2007 documents.
Post by: jamieburchell on August 27, 2010, 12:45:57 AM

Did you do a factory reset after the firmware upgrade?

Title: Re: Error saving office 2007 documents.
Post by: MrBOFH on August 28, 2010, 09:16:02 AM

Win 7 Home Premium 64 bit here with Office 2007. I can save just fine to my 323 from any of the applications.

Can you copy a file to the same location you are trying to save your office files on your 323 using Windows Explorer? If so, did you get prompted for a password? If you can't copy or get prompted for a password that's most likely what is causing the issues with the Office apps.

Have you tried not using the mapped drive  but the URI? Eg \\dns323\your\folder ?