D-Link Forums

The Graveyard - Products No Longer Supported => D-Link Multimedia and USB => DSM-520 => Topic started by: glentner on March 29, 2008, 11:47:33 AM

Title: Player won't turn on after 1.05 firmware upgrade failure
Post by: glentner on March 29, 2008, 11:47:33 AM

My player tried to upgrade automatically from firmware version 1.05, but I kept getting an upgrade error.  I checked the website and it said that the media server update to v1.10 would fix that.  So i turned my media player off and upgraded the media server.

Since then, the media player will not turn on.  I unplugged it for several minutes but that didn't help.

I looks like the firmware upgrade glitch broke my player!!!

Any help out there for this?

Thanks.

Title: Re: Player won't turn on after 1.05 firmware upgrade failure
Post by: glentner on March 29, 2008, 11:57:42 AM

Nevermind, I found a thread where many people have had this problem and I need to contact tech support to send it back.

Title: Re: Player won't turn on after 1.05 firmware upgrade failure
Post by: zerolimit on March 31, 2008, 08:36:55 PM

Where is that post at ??

Title: Re: Player won't turn on after 1.05 firmware upgrade failure
Post by: ECF on April 04, 2008, 02:00:10 PM

Please contact technical support for any issue regarding lockups of device failures after a firmware update.

Please call technical support at 877-45D-Link (877-453-5465). Technical support is available 24/7 to serve your needs.

If you have already called technical support and have a case ID, please reply with the following information:
*Case ID-
Name-
Phone Number-
Model Number-
Operating System-
Brief Description of Problem-