D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DGL-4500 => Topic started by: MintBubbleSpawn on December 13, 2010, 12:57:41 AM
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Just got the D3 Extreme here in Miamisburg,Ohio. Paired with the DGL-4500 , I had to disable the onboard router in the modem to get it to work.Also, I Had the best Tech come out and run a new line to the tap "in the backyard" DL speeds are great at 30m But my Upstream is only 2.66 and should be 5megs?? Not sure why, does anybody know? Also, how many channels should be Bonding on the DL and UL? I see 3 for DL and only 1 for Up? is this right? "buddy has it in denver and he bonds 4 down and 2 up" Thanks for any help.
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Have you set a manual speed connection in GameFuel to match you DL and UP speeds your ISP as set? Looking at this new modem from Motorola and the 4500 router. I wonder if the 4500 router can handle the faster upload speeds? I wonder if the ISP Upload is maxing out the 4500. What is the speed of the upload if you don't have the 4500 inline? I presume it might be at 5Mb up with out the 4500 inline. I notice that the max manual you can select is 2048 up. Let us know what you find out.
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ok. I set the upload on the 4500 to Auto and it shows 2872. to answer your question, my friend has the SBG6120 and the 4500. Also set to Auto and it reads up in the 8000's as he has a faster tier "50 down 8up" in Denver. So , the 4500 does reads it.Also, I get the same 2.65-2.75up running just the modem to PC. the Down stays at 30.55 almost every test. on a side note, I walked with the tech doing the whole new line run to the tap and it was an excellent job with perfect db's and snr.so I know it's not a line issue. however, I do only see 3 channels bonded on DL and 1 on UL.I don't know how many it should be , but my friend in Denver shows 4 bonded on DL and 2 "I belive" on Up"have to dbl check that."
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If your getting the same speed indicated with out the 4500 inline then I would presume that the modem isn't bonding correctly.
As per a few users in this post: http://forums.dlink.com/index.php?topic=14261.0 (http://forums.dlink.com/index.php?topic=14261.0)
You should be bonding with 3 at least. If your not then something else is going on up the line from the cable modem? Is the new cable modem fully supported by your ISP?
I know the SB 6120 was not for while. I prematurely bought the modem in March or April and tried it. I would not connect at all. Then I noticed finally, that it was supported on there web site. I went and bought it again and it connected however it didn't bond right of the bat. It took a couple of days or a week before I noticed it was bonding and I had a blue light on. The guys in the forum said that this should get 3 bonds in the modems logs and you'll be getting high performance.
What are the cable modem logs reporting?
It sounds like there isn't any speed limits on the 4500 as your friend seems to get 8mb Up. That's good to hear. How long have you had the cable modem online? You might give it a few days or a week for the entire system to be worked out and your ISP might push a FW update to the modem and then you might see the bonding that it should be doing. They did this to mine and it's working now.
Let us know.
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My ISP "TWC" Brought the Modem to me. And this was just Two days ago.and they just launched D3 Three Days Ago.I do see 3 Channels bonding on the DL and none Bonding on the Upload.I do have one Blue Light that is Always Lit after Boot.
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If the logs and status isn't showing any bonding on the cable modem then there I presume there is something going on with it or up the line to the ISP.
The 6580 user guide mentions this for the modem:
1
Steady Green and visible
Properly connected and ready
2
Green /*Blue and flashing In the registration process
Green /*Blue and not flashing Locked onto either single (green) or multiple bonded (blue) channel
3
Green /*Blue and flashing Scanning for an upstream (send) channel connection
Green /*Blue and not flashing
Connected with a non-bonded upstream channel
4
Green and flashing Scanning for a connection
Green and not flashing Finished scanning
5
Green and flashing Actively scanning (show network traffic)
Amber and flashing Successfully paired when the icon is Green
WPS pairing in progress
6
WPS
No icon or LED
The Wireless icon (see #5) is amber and flashes during the pairing process
*Indicates a bonded channel High speed connection (non Gigabit speed). Contact your service provider to learn if the feature is available.
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mine is blue , on #2 and Green on #3 both solid. rest are solid green.
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Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked TDMA and ATDMA 2 2560 Ksym/sec 34000000 Hz 48.0 dBmV
2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 87 741000000 Hz 7.6 dBmV 36.8 dB 1576 0
2 Locked QAM256 86 735000000 Hz 7.4 dBmV 36.7 dB 1530 0
3 Locked QAM256 88 747000000 Hz 7.6 dBmV 35.7 dB 1646 0
4 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
from modem.
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Looks like there is an issue with the Upstream bonding man. I would call and ask the tech at the ISP and see if they can figure this out. Let us know how it goes. Seems like your just about there. LOL. ;)
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To my knowledge no ISP is bonding on the upstream yet and very few are bonding more then 3 channels on the downstream. The best place to ask to be sure is here (https://secure.dslreports.com/forum/timewarnerdirect) If your getting those speeds direct to the modem, then there is nothing in the router you can do to improve it. The best a router can do is make it seem like the router isn't even there, it can never make it better then a direct connection. If your signal levels are good, your node is probably just over sold. Happens a lot. Check at like 3AM and I bet your speed will increase. The only thing you can do to improve it is try to maybe get your Upstream to 45/46 and see if that puts you on another Channel ID with less use. Channel ID is a specified segment of bandwidth that the CMTS (your ISP's computer) puts you on based on a number of factors including signal levels. Other then that, all you can do is wait/hope until they increase the capacity to people ratio in your area, which is not done very often.
::Edit:: It might not hurt to get one of the Rep's to look at your firmware too. Since its a modem/router combo, they are always slow to come down the pipe and they may need to push it to you. Firmware for those units are slow to come out too though, so I wouldn't be surprised if there wasn't one.
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Thanks for the Info guys... After doing some checking with TWC I have found out its everybody on the new D3 in this area, And they are working on a fix.Thanks again for your help..
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Kewl, let us know if they fix it man. Hope it soon.
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Mint, could you do me a favor? Helping someone else with their SB6580 and their on the same ISP as you but getting some latency(200+) via a wired connection. 200ms at the first hop. But awesome throughput. Could you perform this test to see if the problem is across the board and possible non problematic?
Start > All Programs > Accessories > Command Prompt > tracert google.com
And just tell me what the latency (ms) is for the first couple of hops? No IP's or anything are needed. Thanks
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Mint, could you do me a favor? Helping someone else with their SB6580 and their on the same ISP as you but getting some latency(200+) via a wired connection. 200ms at the first hop. But awesome throughput. Could you perform this test to see if the problem is across the board and possible non problematic?
Start > All Programs > Accessories > Command Prompt > tracert google.com
And just tell me what the latency (ms) is for the first couple of hops? No IP's or anything are needed. Thanks
#1 8ms 9ms 8ms
#2 8ms 7ms 7ms
#3 16ms 16ms 16ms
Need anymore info, let me know.. hope that helps.
Also, upload still not at full 5megs. maxes out at 2.65
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I will look over your problem again. Helping someone who is getting high latency and packet loss. After some testing though were finding packet loss and latency (500ms+) from the gateway out, so thats all ISP.
BTW, do you lease? And did you have them put it in bridge mode? You may have said you had already, I will reread and edit.
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TWC brought the Modem. I did put it in Bridge Mode.The Tech had no idea how to put it in Bridge Mode. Anyways, this is the latest info from TWC "It is believed at this point to be an issue with the CMTS configuration. Testing was done on the part of the configuration believed to be causing the issue out of the CMTS today, but it was unsuccessful. They are trying another configuration tomorrow to see if it will resolve the issue. Once they are able to resolve the issue on the CMTS, the fix will then be deployed to the rest of the CMTS's throughout Dayton, but still no ETA at this point."
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What are they promising you? As in how many channels down and how many up? Normal is 3/1 or 4/1, or 3/4 channels down and one up. His issue may also be a CMTS, or atleast something inside their network, but its not effecting channel bonding, is just creating a large latency between gateway and CMTS. Probably a totally different cause, but probably the same type of issue.
I also had a problem with bonding with a 8/6 modem on a network that is set up for 3/1. Was never able to solve mine so I just went back to my 6120 but I think it has to do with legacy support for the older docsis 3.0 modem with the new docsis 3.0 modems. Just a total guess though.
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What are they promising you? As in how many channels down and how many up? Normal is 3/1 or 4/1, or 3/4 channels down and one up. His issue may also be a CMTS, or atleast something inside their network, but its not effecting channel bonding, is just creating a large latency between gateway and CMTS. Probably a totally different cause, but probably the same type of issue.
I also had a problem with bonding with a 8/6 modem on a network that is set up for 3/1. Was never able to solve mine so I just went back to my 6120 but I think it has to do with legacy support for the older docsis 3.0 modem with the new docsis 3.0 modems. Just a total guess though.
It' fixed! and it bonds 3 down and 1 up. How about your issue? any fix yet?
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(http://www.speedtest.net/result/1087885598.png) (http://www.speedtest.net)(http://www.pingtest.net/result/31046248.png) (http://www.pingtest.net)
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Woke up today to no internet from the DGL-4500, So I connect straight to the 6580 and it works. then re-set the 4500 to factory defaults and It works. redo my settings and it doesn't work again. Hmmm. So I check the settings one by one, to find it will no longer work with the Advanced DNS in the 4500 turned on. But works with it off , with no other settings changed. Anybody know why this would happen? did my ISP change somthing that doesn't work with the 4500's Advanced DNS setting? and do I really need the Advanced DNS turned on? Thanks for any info :)
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Ya theres talk on the 655 forum about the Advanced DNS Services servers being down.
I recommend not using this feature and copy and past the Primary and 2ndary DNS IP addresses that are seen in the Status/Device Info/Wan section and enter these addresses into the Basic/Internet/Manual settings. I use this and never drop connection unless the ISP has issues.
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I work for Cox, and they declared it as an outage (Not on our end). We're told to bypass routers and call d-Link.
Just an FYI
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People on the 655 forum have been disabling the Advance DNS Service and there getting Internet back again from what I see.
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Problem wasn't Dlink or the ISP(atleast not directly). Dlink's "Advanced DNS" servers are liscences by OpenDNS and they started having issues this morning and were resolved around 1PM EST I think. More info here.
http://forums.opendns.com/comments.php?DiscussionID=8670&page=1#Item_0 (http://forums.opendns.com/comments.php?DiscussionID=8670&page=1#Item_0)