D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: jgj10 on June 10, 2008, 10:22:11 AM
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I have a new issue with the DNS-323.
First the configuration:
-2 WD 500GB Drives RAID 1
-Firmware 1.05
-No printer
-Large iTunes Lib Approx 300 GB
Everything has been working fine until last night. I noticed this morning that both drive lights an the Blue D-Link button were amber-ish (or maybe pink its hard to tell) in color. The unit was alive via HTTP and the IP address but was not visible on the network. I logged in and restarted the system and everything came back up for about 4 hours -- I leave for lunch come back and everything is back to amber/pink.
I am in the process of rebooting now.
The only thing different is last night I enabled FTP, created a user and give permissions to a dir and opened a port on my DIR-655. Come to think of it I was never able to get to the directory after logging in via FTP.
Any ideas? Are there log files I can review?
Greg
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Very strange behavior...What firmware were you using when you formatted and configured your drives?
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I think it was 1.03. Since my last reboot I have been running for almost 3 hours and no issues both in sleep mode and awake. Also no status changed in the web interface or an email???
Should I re-flash with 1.05 again?
I did schedule a ftp opening on my router tonight (although I really don't think that has anything to do with it) -- I will keep an eye on it.
Thanks for the response.
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If you can't tell whether the LEDs are amber or pink - then they're not amber - they can light blue only, amber only, or blue & amber together in different proportions which causes them to show colors that I have seen described as pink, purple & white - but when they're blue or amber, it's a definite blue or amber.
The unit is sensing some sort of a problem with the drives, but I don't know what, and it may be confused - reports like this were quite common with 1.04, but I think this is the first I've seen with 1.05 - if you have the space to back up the data, it might be a good idea to reformat the drives if they were infact formatted last under 1.03.
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I was going to recommend the same. If you can backup your data and format with the 1.05 firmware. This is quite strange but I believe it will help if the issues continues.
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UPDATE:
Thanks for the color/formating advice. But I found it hard to believe that the filesystem could cause this kind of problem, especially since it happened randomly and not on os boot.
So..I reset to factory settings and reconfigured and its been running fine for almost two days with no problems. A config issue must have confused the OS?
Greg
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I am experiencing similar behavior (definitly pink led [combo of blue/amber] and not amber) after moving my switch last night. My initial fear was that one of my harddrives had failed or a hardware/fan or power supply failure since the unit had been moved for the first time yesterday. I'm still not completly convinced this is not the issue as it's far too coincidental. :(
I bought the unit with firmware 1.03 on it as I recall. I am now using 1.05. I did reflash the firmware to see if it would fix the problem but it did come back after a few hours. I will try a full backup, firmware and reformat and post back.
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Hello -- try this:
Go to tools -- system -- restore to factory settings. This won't harm the data just reset everything.
Also -- are you using the print server -- that causes more problems that it's worth IMO.
I think my issue was related to configuration.
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Hello -- try this:
Go to tools -- system -- restore to factory settings. This won't harm the data just reset everything.
Also -- are you using the print server -- that causes more problems that it's worth IMO.
I think my issue was related to configuration.
Thanks jgj10, I'll definitly try that first. Yes I had attempted to use the print server at one time and had since removed the printer but the service was still running.
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Try this also to "hard clear" the queue. There are known problems with the print Queue which could give you issues.
Use Windows to view the root dir of the Volume_1 file system. In Windows explorer make sure you have "tools-folder options-view" with the SHOW HIDDEN FILES AND FOLDERS CHECKED so you can see "hidden" files. After that you should see a .lpr directory. Delete that directory (it won't hurt anything) it will recreate itself next boot. Unplug the printer and reboot the box.
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I can't seem to find .lpr dir.
.systemfile is the only hidden folder I see
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The hidden /.lpr folder was changed to a different location with fw 1.05, and a button was added in the web interface to clear the queue.
I also don't think the print queue and it's contents have anything to do with this particular problem.
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Hello -- try this:
Go to tools -- system -- restore to factory settings. This won't harm the data just reset everything.
This seems to have done the trick. No pink ot purple lights yet.
Many thanks.
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You need to be careful with that restore to factory default settings - do you have any idea what the outcome would be if you did that on a system running JBOD, RAID0 or RAID1 ?
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No what would happen?
I set RAID1 and re-formatted after the restore.
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Resetting the the device should not effect the configuration and/or format of you drives. The drive configuration information is stored on the drives and is designed to not be effected by a reset to factory defaults.
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NOTHING would happen. It just resets the configuration (minus the RAID) back to factory. The web interface even says NO DATA WILL BE LOST. Klein -- no issues you should be good to go.
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Just so that you're both aware - using the reset button on the back, which I believe resets the unit to factory default - WILL break a RAID1 array into two separate drives.
I have done this on more than one occasion with RAID1 and if you like I can repeat that test with JBOD and RAID0 - but with RAID1 it will break the array in to two separate volumes.
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OK ! I'm here because I have the same problem. Colors of the lights are more or less pink. In french, I use the word «mauve» to describe this color. Color discussion is not important.
Data is unaccessible in that state. I must shut off the DNS-323 and back on. Each day I must do this since i've done the upgrade to firmware version 1.05. Sometimes, 2 times a day. I had v1.04 before.
I will try to reset to default. I consider important to signify the problem.
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The problem has returned on my setup. No changes on this end, but this time around it's just the left drive light lit pink. I really think this could be firmware but I'm not ruling out drive related, either way I'm going to try this once again. This time I’ll swap drives reset and format.
I think I'll contact D-Link support to get their opinion before I pass judgment; but overall I haven't been exceptionally satisfied with this product. :-\ I feel my FreeN4S systems are a better (faster and more stable) solution for my needs.
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Is this possible to switchback to firmware 1.04 without problems ?
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Is this possible to switchback to firmware 1.04 without problems ?
If you are using firmware 1.05 and revert back to 1.04 you should not see any problem. In past firmware the only issue I have seen with this is if you are using RAID5 the RAID broke leaving you with two volumes with the same data. I am not sure if you will see this with 1.04 and 1.05.
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I did revert back to 1.04 just for fun this round to see if things change for the better. Day 2, so far so good.
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Thanks !
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Good to know!!
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Still running strong; this really seems to have done the trick.
;D
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Still running strong; this really seems to have done the trick.
;D
Kleinfreak, I am having this identical issue. Can you confirm if your downgrade to 1.04 is still functioning successfully without reoccurrance? If so, are there any tips/tricks you can share? Thanks in advance!!!
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Kleinfreak, I am having this identical issue. Can you confirm if your downgrade to 1.04 is still functioning successfully without reoccurrance? If so, are there any tips/tricks you can share? Thanks in advance!!!
Confirmed. Still running and no further problems. No special tips and tricks. I'd just done what was listed in the posts above. Reflash, Format and enjoy.
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Excellent, thank you! D-Link support has been of no use on this issue, so it's good to see someone with a success story! I'm going to try it and see.