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The Graveyard - Products No Longer Supported => D-Link VoIP => Response Point/Voice Center => Topic started by: mattoid on August 18, 2008, 09:41:12 PM

Title: More than 10 digits Caller ID
Post by: mattoid on August 18, 2008, 09:41:12 PM

I have a problem when I receive calls...

Sometimes the caller ID has 11 digits (it adds a 1 before the number) so if the number calling in is 555-123-4567, all I see on my phone and on the voice mail email is: 1555123456 and it misses the last number.

This is very annoying because if people don't leave their full number I can't call them back without trying out all 10 possibilities for the last digit.

Is there a fix for this?

Title: Re: More than 10 digits Caller ID
Post by: lmw on August 21, 2008, 02:04:09 PM

We also have this very issue.  Our IT guy sold it to us, and we can't use it because we don't know who to call back, nor do we have time to call 9 wrong numbers!!

Asterisk here we come!

Title: Re: More than 10 digits Caller ID
Post by: zer0fx on August 25, 2008, 05:14:37 PM

I have never experienced such a problem so far, and I get about 130 calls a day. It's either my provider thats removing the 1 at the begining or its the Service Pack 1 upgrade. I would suggest to upgrade to SP1 and see what happens.

Title: Re: More than 10 digits Caller ID
Post by: Mlachake on August 26, 2008, 08:48:24 AM

This is an issue with VoIP phone services only because they use 11 digits. We are yet to find a work a round.

Title: Re: More than 10 digits Caller ID
Post by: mattoid on August 29, 2008, 08:37:05 AM

Yes, we are using VOIP, a workaround would be so welcomed!

(btw we do  have sp1)

Title: Re: More than 10 digits Caller ID
Post by: mslaga on October 02, 2008, 05:32:51 AM

You can ask your provider to truncate the 1 on incoming calls.  Broadvox was able to configure this for us.