D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: drew on January 28, 2011, 08:12:44 AM
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My DIR-655 has been working flawlessly for several months since I bought it. It is connected to Road Runner High Speed Internet from Time Warner. This morning it will not access the Internet. It shows a wireless connection, and I can connect to it via direct wired connection, but no Internet. A direct connection to the Time Warner Cable Modem connects to the Internet just fine. Cycled power on all units, & Time Warner reset the modem. Nothing has fixed the Router.
Any ideas?
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I experienced the exact same problem at the same time. Using my DIR-655 on Time Warner Road Runner in the early morning (~ 2 am) January 28 and by 8 am it had stopped working.
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I, too, have the same exact problem. It is a problem with my router, as I can connect to the internet when modem is connected directly to the computer. When I call Dlink, the recording says they have too many calls and I am then disconnected from Technical support.
Any info out there about this problem?
Thanks,
Lizzi
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Woke up this morning to no internet. Time Warner/RoadRunner asked my brand of router: I said Dlink. They said that the weirdest thing was going on, they are flooded with calls from persons who have Dlink routers that aren't working this morning. Just a heads-up if you own a Dlink product. Mine is less than 30 days old, so I am going to attempt to return it today.
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Check if you have Setup/Internet/Enable Advanced DNS Service checked.
if so then un-check it and get the DNS servers addresses from your gateway and enter them in the Primary/Secondary DNS Addresss.
If not then I have no answer.
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Based on the information from TimeWarner/RoadRunner tech support, my understanding is that the problem is not just limited to this model DIR-655. In order to help and notify as many D-Link users as possible of a large-scale problem, where is the best place to post an alert on this forum?
Most forums are model specific, but this problem does not appear to be.
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In rethinking this issue...I wonder if Time Warner is the culprit here. My router has passwords, etc., and I didn't think anyone, including Dlink, could change anything. However, Time Warner can do many things with the modem, without our knowledge.
I'm really confused as to who is at fault here.
lizzzi
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I got the same problem. This really blows. I'm just going to to return the router if the problem is not solved within the next hour. It seems to be the easiest course of action at this time.
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Is there a DNS Relay option? Check to make sure this option is enabled.
I would start from scratch. Do a factory reset. Power cycle the cable modem.
Make sure the Router is getting a WAN Public IP address in Status/Device Info/Wan Section.
Copy the Primary and 2ndary DNS IP addresses and enter them into the Setup/Internet/Manual settings. This section should also be using DHCP to acquire the WAN IP address from the ISP Modem.
I would disable Advanced DNS Services. Make sure DNS Relay is enabled if you have this option.
I would set up static IP addresses for all of your connected devices. Setup/Networking.
I would turn off Wireless for now just to see if you can get a good stable wired connection. Turn it back on after. I would use Single mode G only at 2.4Ghz to test. If you need N then go Mixed Mode N. Theres no need to broadcast A and B much anymore.
Turn other features off like WISH and Protected WiFi Setup. You can turn these back on if you need them.
Ensure uPnP is enabled.
Set Firewall settings to Endpoint Independent for both TCP and UDP.
Test these settings using one PC at first then add as you go. Let us know how it goes.
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I followed Bendan's advice and unchecked "Enable Advanced DNS Service" (it is under Setup -> Internet -> Manual Internet Connection Options, click Manual Internet Connection Setup) and it worked. I have internet and wireless again through the DIR-655! Had to save settings and reboot modem and router.
Thanks Bendan!
I am not sure what Enable Advanced DNS Service does? Any problems running with it unchecked? Anyone know?
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Advanced DNS Service is a feature to check websites against a list of known Phishing sites and other things like check for typos.
It looks like dlink uses a yahoo site.
both the primary and secondary sites seem to be in the same physical location ... not a wise choice!
Google for Advanced DNS Service gives (among others): http://forums.anandtech.com/showthread.php?t=2111146
I decided to work without the feature for now.
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I unchecked the "Enable Advanced DNS Service" and it worked. Got my internet back.
Thanks.
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So, for those of us a bit slow on the uptake, would you please step-by-step detail for us how to un-check:
"Enable Advanced DNS Service"?
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So, for those of us a bit slow on the uptake, would you please step-by-step detail for us how to un-check:
"Enable Advanced DNS Service"?
This option is under the Setup/Internet/Manual section. Uncheck the check box.
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Yes, can anyone tell me how to get to the Status/Device Info/Wan Section? Can't access my router when it's not connected to the internet, and can't connect to the internet with the router???
HELP!
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Your router doesn't have to be connected to the internet to access it's web page. Just open a browser and goto the 192.168.0.1 address. It should show you the DLink router log in page.
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Thanks so much. I finally remembered how to get to my router settings. DUH!!!
However, all of sudden, everything is fixed. Isn't that fabulous the way someone's magic fingers just fixed everything. I think it was Time Warner's fault, and they have now fixed it. We will never know!
lizzi
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This is a p.s. to my post above.
I like to think of the fix on the router (per Time Warner) as trickle-down maintenance. Has anyone thought about this...my router wasn't connected to the internet. My husband decided to connect everything back the way it was to see how things were going. Well, it was all fixed. Now how in the world could the router be fixed by support if it wasn't even connected. There's a good one!
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There has been some word that DNS services have been having some issues lately. Seems that turning off Advanced DNS services on the router resolves this issue.
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TW Roadrunner customer here and I had the same trouble, no internet. After talking to the little foriegn service rep who told me it was the Dlink router, I thought, OK Peggy, I waited for a bit and then everything was fine. There was no problem with the router, just TW Roadrunner and Peggy at cus. serv.
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TW Roadrunner customer here and I had the same trouble, no internet. After talking to the little foriegn service rep who told me it was the Dlink router, I thought, OK Peggy, I waited for a bit and then everything was fine. There was no problem with the router, just TW Roadrunner and Peggy at cus. serv.
Hi All,
When the Internet is down and you can access http://192.168.0.1/ (http://192.168.0.1/) , your Router, then the problem is with the ISProvider, even though they don't show anything wrong. Have them ping your Cable Modem or test it from their location.
Problem might be a downed Wire outside.
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Well this UNIQUE problem makes me wonder.
My D-Link 825 router, ( I know it's not a 655), did the same thing on the same day. No Internet through the router.
I have Newwave Communications Internet, a small 3 state ISP. Kentucky, Illinois, and Missouri. So I don't know if Time Warner leases them the backbone or what.
Anyways, I called technical support, and a funny thing happened. They IMMEDIATELY insisted I try the modem DIRECTLY to the PC. Well I said that's crazy, I NEVER have that problem. I been in PC's since 1977. Many times I have called before, they never insisted like this.
Well I did it anyway, and the Internet immediately worked. In my mind I sort of began to panic, cussed my router, etc. He says check your router. I said ok, but I know it's fine. Ended call.
So here I go. I went to resetting everything, modem, router, PC, and nothing worked when I connected my modem to the router.
Finally I said, alright, repeat the process. I also changed the network cable from the router to the PC.
OMG it worked! I said well, bad cable.....never had that happen before.
I think it was just timing. Later I switched the cable back to the old one, and it worked.
So this is VERY VERY STRANGE. Are ISP's trying a new trick to see if we are behind a router? Perhaps to help tech support people know a little extra? Who knows. And why DLINK products?
Oh and the "Enable Advanced DNS Service" option had nothing to do with it, as I NEVER have it checked at anytime now or in the past.
Would be interesting if someone finds out what really went on that day.
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Well this UNIQUE problem makes me wonder.
My D-Link 825 router, ( I know it's not a 655), did the same thing on the same day. No Internet through the router.
I have Newwave Communications Internet, a small 3 state ISP. Kentucky, Illinois, and Missouri. So I don't know if Time Warner leases them the backbone or what.
Anyways, I called technical support, and a funny thing happened. They IMMEDIATELY insisted I try the modem DIRECTLY to the PC. Well I said that's crazy, I NEVER have that problem. I been in PC's since 1977. Many times I have called before, they never insisted like this.
Well I did it anyway, and the Internet immediately worked. In my mind I sort of began to panic, cussed my router, etc. He says check your router. I said ok, but I know it's fine. Ended call.
So here I go. I went to resetting everything, modem, router, PC, and nothing worked when I connected my modem to the router.
Finally I said, alright, repeat the process. I also changed the network cable from the router to the PC.
OMG it worked! I said well, bad cable.....never had that happen before.
I think it was just timing. Later I switched the cable back to the old one, and it worked.
So this is VERY VERY STRANGE. Are ISP's trying a new trick to see if we are behind a router? Perhaps to help tech support people know a little extra? Who knows. And why DLINK products?
Oh and the "Enable Advanced DNS Service" option had nothing to do with it, as I NEVER have it checked at anytime now or in the past.
Would be interesting if someone finds out what really went on that day.
Hi ronxp2000,
In all the words you wrote, you told me that you never registered the Router with the Cable Modem. Because you can't simply switch the Ethernet Cable coming out of Cable Modem to the Computer, without removing the Power to the Cable Modem, unless you failed to Registered the Router with the Cable Modem. The Computer was still registered with the Cable Modem.
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Well I am confused, I don't know what you mean register the modem with the router.
I have used this router with the same modem for 7 or 8 months. The internet always worked great.
Please explain what registering it means, and I'll do that to prevent any future potential problems.
And the modem had NEVER been hooked to my PC until the test that day.
If you mean always power down the cable modem before connecting to a new PC or new router, yes I know to do that. As the same modem I used to use with an old Linksys WRT54G.
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Well I am confused, I don't know what you mean register the modem with the router.
If you mean always power down the cable modem before connecting to a new PC or new router, yes I know to do that. As the same modem I used to use with an old Linksys WRT54G.
Hi ronxp2000,
Yes that is exactly what I mean.
But everything is working just fine now, correct?
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Hi ronxp2000,
Yes that is exactly what I mean.
But everything is working just fine now, correct?
Oh yes, everything I had back working that day. I am just interested in the mystery of why all this happened to a lot of D-Link router users.
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I believe you might have seen your down time if you had Advanced DNS services enabled. There was a recent outage on the servers that Advanced DNS Services connects too. I recommend not using advanced DNS servces and disable it. I recommend that reviewing the Status/Device Info/Wan Section for Primary and 2ndary DNS IP addresses and putting these into the Setup/Internet/Manual section and making sure DNS Relay is enabled will help keep the Internet going. During times of Advanced DNS Services outages. I for one do not use this service thus I haven't experienced this issue before. DNS IP addresses from your ISP hardly ever change or go down. IF something does do down, it's usually on the ISP side. If you direct connect a PC to the ISP Modem and your getting the same issues, then you'll know it's there problem and not yours. If you don't see any issues, then you'll know you'll need to trouble shoot from the ISP modem down to the router and PC.