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The Graveyard - Products No Longer Supported => D-Link VoIP => Response Point/Voice Center => Topic started by: twwebster on October 08, 2008, 07:49:18 AM

Title: Caller ID not working?
Post by: twwebster on October 08, 2008, 07:49:18 AM

I am experiencing something weird here.  I can plug a standard Caller ID unit in and get the name and number.  However, when I plug the phone lines into the DVG3410MS, I am getting unknown and unknown.  No name or number.

Any ideas?

Title: Re: Caller ID not working?
Post by: twwebster on October 08, 2008, 08:08:15 AM

Could this be related to the ring count in which the system answers on?  Right now, the system answers on the second ring. 

Is there a way to change the ring count in Response Point?  I do not see it in the DVG3104MS or the RP Administrator application.

Title: Re: Caller ID not working?
Post by: twwebster on October 09, 2008, 05:45:51 AM

Ok...just plugged in a analog Caller ID phone and it works reliably.

When I plug the DVG-3104MS into the same phone line, the Caller ID will work a couple of times and then start reporting unknown on a regular basis.

It is obvious there is an issue with the Response Point Software or the DVG-3104MS.

Which is it?

Title: Re: Caller ID not working?
Post by: datafarmer on October 25, 2009, 08:11:10 AM

I have a similiar issue with a small twist.

I have a couple of Bell POTS lines, and a few VOIP lines that come into the DVX-2000MS system.  The Bell POTS lines go directly to the the DVG-3104MS.  The VOIP lines go through a VOIP to POTS convertor from the service provider.

When I plug in an analog phone into the VOIP to POTS convertor, I always get the caller id displayed on the analog phone.  When this same line is plugged into the DVG-3104MS, the caller ID does NOT work in the DVX-2000MS system.

The weird part that the Bell POTS lines that go into the DVG-3104MS have the caller ID working perfectly on the DVX-2000MS system.  Why would they not be the same?


I've looked a the settings behind the scenes, in the DVG-3104MS :9999 but with no success.  Can anyone help?

Title: Re: Caller ID not working?
Post by: Mlachake on October 26, 2009, 04:03:37 PM

This could be due to the way the VoIP device translates and forwards the CID information to the DVG-3104MS. The only and best way to identify the issue is by running a packet capture using Wireshark and analyze the same to identify the issue. Please call technical support at 1-888-404-6262 Option 1 for that assistance.

Title: Re: Caller ID not working?
Post by: mslaga on December 16, 2009, 08:36:35 AM

We are also experiencing a similar caller ID issue.  We have three analog lines connected to the dlink gw, all from the same PSTN provider.  The first line does not retrieve caller-ID information correctly, however the other two lines come through without an issue.  All three lines show caller-ID on an analog phone directly connected. 

Title: Re: Caller ID not working?
Post by: rbowns on April 06, 2010, 02:31:27 PM

I have the same issues, 2 pots line, no callerid.
Canada/standard pots (BELL-ish)
I've tried the 4 different Callerid display types (Bellcore/etsi...) seems to make no difference.
Any update on this issue?

Recently upgraded to SP2...(wasn't working before either)

Title: Re: Caller ID not working?
Post by: Mlachake on April 15, 2010, 08:59:55 AM

I have come across these issues you are experiencing. The issues were resolved by the service providers. This is what may be happening in your case(s): some POT line(s) have call ID enabled on them where as others do not. So if a call comes in through the Call ID enabled line, CID will be delivered. If it comes through the non-CID enabled line, it will show as unknown. I will suggest that you verify with your Service Providers that EACH POT LINE has CID enabled. Please verify this information with backend engineers and not technical staff team; some do not have access to the back end system to verify that information.