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The Graveyard - Products No Longer Supported => D-Link VoIP => Response Point/Voice Center => Topic started by: wainsley64j on October 09, 2008, 07:44:23 PM

Title: PSTN Gateway won't release line
Post by: wainsley64j on October 09, 2008, 07:44:23 PM

I have a problem wherein the PSTN gateway won't release the line if the calling party hangs up while the Automated Attendant is speaking.

This essentially ties up the line even tho there is no one on the line: outgoing calls cannot be made via that line either.

Is there a fix for this,
or is there a setting where you can specify the timeout?

THANKS>

Title: Re: PSTN Gateway won't release line
Post by: zer0fx on October 10, 2008, 01:11:13 PM

I have had the same issue and was not able to get support with it. In my situation, even after Auto Attendand, unless someone hangs up that call, it was not getting released. That was flooding my voicemail box, since I had calls go to voicemail if not answered.

Title: Re: PSTN Gateway won't release line
Post by: Baratong on October 16, 2008, 08:14:52 AM

zer0fx, your post talks in the past-tense, does this mean you found a work-around or it was resolved somehow? Thanks

Title: Re: PSTN Gateway won't release line
Post by: zer0fx on October 17, 2008, 05:20:12 PM

No, I was not able to get the issue resolved and had to replace the phone system. I acutally have the 10 d-link phones, 2 pstns, and the Response Point unit all boxed up and ready for sale.

Title: Re: PSTN Gateway won't release line
Post by: Mlachake on November 04, 2008, 08:44:20 AM

If anyone is experiencing the above issue, please visit D-Link support site(http://www.support.dlink.com/products/view.asp?productid=DVG%2D3104MS) and downoload Firmware version 01.02.03 for the DVG-3104MS. The firmware upgrade addressed that issue.

Title: Re: PSTN Gateway won't release line
Post by: Stirling on March 26, 2009, 06:36:10 PM

We have made all of the current sp2 upgrades and we are still having this problem. Someone will call in and hang up during the greeting and the call still goes to the operator and sometimes to her voicemail. Are there any other suggestions to fix this?

Title: Re: PSTN Gateway won't release line
Post by: quicktech on May 04, 2009, 04:42:44 PM

Anyone with updates to this, has to be the one major gripe I have with the RP system?

Title: Re: PSTN Gateway won't release line
Post by: Mlachake on May 14, 2009, 08:49:19 AM

Please call technical support at 1-888-404-6262 Option 1 for further assistance. We will investigate the issue and try to find a resolution.