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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: dsteele1 on October 14, 2008, 10:07:06 AM

Title: Share Port USB utility software and Memory dump during install
Post by: dsteele1 on October 14, 2008, 10:07:06 AM
I have the DIR 655 V3 D link router, I upgraded to latest version firmware and everything went fine.  Downloaded the SharePort utility software V.90 and I get the blue screen memory dump every time I try and load the software.  I am running vista business.  I have turned off all firewall services and shut down my virus software and updated all my drivers and I am still having this problem and can't get the software installed.  Any Ideas?  Any one else having similar problems?? 

Appreciate your thoughts in advance

David
Title: Re: Share Port USB utility software and Memory dump during install
Post by: Wal_ on October 14, 2008, 11:32:12 AM
Is it a 32bit based OS or 64bit?
Title: Re: Share Port USB utility software and Memory dump during install
Post by: Lycan on October 14, 2008, 12:29:13 PM
Vista or XP?
Title: Re: Share Port USB utility software and Memory dump during install
Post by: dsteele1 on October 14, 2008, 05:35:04 PM
I am running Vista Business 32 bit..
thanks
Title: Re: Share Port USB utility software and Memory dump during install
Post by: dsteele1 on October 15, 2008, 09:39:46 AM
I just got off of the phone with customer service and they were not helpful at all other to tell me to download and install the shareport utility..  So if anyone out there can help it would be greatly appreciated.  This is the only reason I bought this router was for the shareport feature..

David
Title: Re: Share Port USB utility software and Memory dump during install
Post by: arod on October 15, 2008, 09:52:23 AM
dsteele1,

How are you connected to you router? Wired or wireless?
Title: Re: Share Port USB utility software and Memory dump during install
Post by: dsteele1 on October 15, 2008, 09:59:02 AM
I am connected to the router with this computer wired....

I just tried to install again and again got into the blue screen, memory dump situation and could't get out of it this time.  Had to restore the system. 

ON the blue screen there was a statement that said DRIVER IRQC_Not less than or equal.
David
Title: Re: Share Port USB utility software and Memory dump during install
Post by: Wal_ on October 15, 2008, 02:54:52 PM
I am connected to the router with this computer wired....

I just tried to install again and again got into the blue screen, memory dump situation and could't get out of it this time.  Had to restore the system. 

ON the blue screen there was a statement that said DRIVER IRQC_Not less than or equal.
David

I'll test it out right away and get back to ASAP. However, I've got Vista Ultimate (32bit). I'm using a 655 A4 with the latest firmware from the support site.

Here is what i'm planning on doing (let me know if you're doing something differently)

1. download and install latest utility from www.support.dlink.com, specifically, from this page http://www.support.dlink.com/products/view.asp?productid=DIR-855#apps (http://www.support.dlink.com/products/view.asp?productid=DIR-855#apps)

2. install as usual

3. Expect a BSOD.

And I'm off!
Title: Re: Share Port USB utility software and Memory dump during install
Post by: davevt31 on October 15, 2008, 03:17:06 PM
Are you using the same download file to do your install, or have you tried a fresh download of the utility?
Title: Re: Share Port USB utility software and Memory dump during install
Post by: Wal_ on October 15, 2008, 03:53:01 PM
Are you using the same download file to do your install, or have you tried a fresh download of the utility?

fresh download / install from www.support.dlink.com

The results are in: No BSOD.

Is there anything else I should know about your setup?
Title: Re: Share Port USB utility software and Memory dump during install
Post by: davevt31 on October 15, 2008, 04:57:59 PM
fresh download / install from www.support.dlink.com

The results are in: No BSOD.

Is there anything else I should know about your setup?
LOL. No not you, DSteele, the one with the BSOD issue.  Just wondering if he has a corrupt download.
Title: Re: Share Port USB utility software and Memory dump during install
Post by: nanook on October 16, 2008, 08:23:49 AM

dsteel1 -

I had exactly this on XP - same exact message.

I was running Trend Internet Security 2007 firewall/antivirus. Switching Trend off didn't help, but de-installing it completely solved the problem.

I've since updated to TIS 2009 - no more problems. 

Something to try

Title: Re: Share Port USB utility software and Memory dump during install
Post by: dsteele1 on October 20, 2008, 12:52:34 PM
Sorry been away for the last few days...  I have tried redownloading the software numerous times and the same BSOD happened.  However I am going to try the last solution as I also have pcillin internet security 2007, had shut it off but will try to uninstall it....  Thanks for the tip...  Will let you all know if it works

david
Title: Re: Share Port USB utility software and Memory dump during install
Post by: dsteele1 on October 20, 2008, 06:32:57 PM
I found the problem.  It is with Trend internet security 2008.  I uninstalled the product, loaded the shareport software and it worked like a charm.  I then reinstalled TIS again and once again the BSOD happened...  SO now I either wait until the bug is figured out or if the gentleman who used TIS 2009 could let me know if there are any problems I might consider upgrading.

Or any other ideas??

David
Title: Re: Share Port USB utility software and Memory dump during install
Post by: nanook on October 20, 2008, 07:30:06 PM

Glad you're getting somewhere.

Since I put TIS 2009 on, I haven't noticed any problems on XP or Vista Home. Certainly no BSODs. I've only tried a flash drive on the USB, but it seems to work as advertised.

If you have an active licence for TIS, you can upgrade free of charge by just installing the latest version, or at least, that's what I did.

Title: Re: Share Port USB utility software and Memory dump during install
Post by: thecreator on October 23, 2008, 06:28:58 AM
I'll test it out right away and get back to ASAP. However, I've got Vista Ultimate (32bit). I'm using a 655 A4 with the latest firmware from the support site.

Here is what i'm planning on doing (let me know if you're doing something differently)

1. download and install latest utility from www.support.dlink.com, specifically, from this page http://www.support.dlink.com/products/view.asp?productid=DIR-855#apps (http://www.support.dlink.com/products/view.asp?productid=DIR-855#apps)

2. install as usual

3. Expect a BSOD.

And I'm off!

Hi Wal_,

What is the differences between DIR-655 A3 and DIR-655 A4 units?

Title: Re: Share Port USB utility software and Memory dump during install
Post by: Lycan on October 23, 2008, 08:40:04 AM
We made a change to the radio. A newer model as the older one was no longer available.
Title: Re: Share Port USB utility software and Memory dump during install
Post by: dsteele1 on October 23, 2008, 09:23:17 AM
So it is confirmed the problem lies with Trend Internet Security 2007 or 2008..  I upgraded to trend internet security 2009, installed the share port software and it is working like a charm....  Thank to all for your help. You guys are great!!

David Steele
Title: Re: Share Port USB utility software and Memory dump during install
Post by: Sammydad1 on October 23, 2008, 02:14:06 PM
Hi,

Just go with AVG v8 free or AVAST Free antivirus....why you paying for it ?

SD1
Title: Re: Share Port USB utility software and Memory dump during install
Post by: Prince on November 01, 2008, 01:20:16 AM
Hi guys,
I have the same problem as dsteele1.
I started installing the latest Utility, and on the Status sign, i got a blue screen, and i also restored the system.
I use Windows XP Prof 32-bit and the AntiVirus Software is the latest NOD32.
I turned off the windows's firewall, but i didn't help.

I also ran the WinDBG, it says:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

Any idea?
Title: Re: Share Port USB utility software and Memory dump during install
Post by: Lycan on November 03, 2008, 09:11:33 AM
AVG and avast have HOLES. HUGE ones. Trendmicro catches things AVG will not.
Title: Re: Share Port USB utility software and Memory dump during install
Post by: Prince on November 08, 2008, 04:09:42 PM
it wasnt very nice, that noone said anything, but finally, i found the problem by myself, it's Net Limiter 2.
If someone has the same issue, uninstall it, and it will be fine!
cheers!
Title: Re: Share Port USB utility software and Memory dump during install
Post by: EddieZ on November 09, 2008, 04:08:42 AM
AVG and avast have HOLES. HUGE ones. Trendmicro catches things AVG will not.


AVG 8 will also slow down your Vista significantly. If you really don't want to pay there are some more 'advanced options'  ;) available for using powerful (and paid) AV programs.