D-Link Forums

The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: GaryDes on November 01, 2008, 07:06:09 AM

Title: Marketing on my DLink Router from DLink
Post by: GaryDes on November 01, 2008, 07:06:09 AM
Okay, this is to formally complain that this is MY router when I buy it.  Not yours.  I never in the future expect to get any more "advertisements" on my router.  My whole household woke up this morning to an "advertisement" for Parental Controls.  Did it come up on my system where I installed the latest bios?  Yes, but it also came up on everyone else computers from browsers to email messages that accept HTML.

Whomever came up with this as a marketing scheme aught to be fired!!!

Stop it.  A router is not the location for "advertisements"!!!

Take it somewhere else!

Do that again and I will not only never buy from you again, I will start telling everyone about your practices and tell them to make sure they don't buy from you.
Title: Re: Marketing on my DLink Router from DLink
Post by: EddieZ on November 01, 2008, 02:54:19 PM
 ???
Title: Re: Marketing on my DLink Router from DLink
Post by: bspvette86 on November 01, 2008, 03:14:00 PM
 >:(  See now eddie, I'm not the only one who thinks this kind of BS doesn't belong...   ::)

Cheers!
BV
Title: Re: Marketing on my DLink Router from DLink
Post by: EddieZ on November 02, 2008, 05:18:58 AM
It has an on/off switch. Use it. It's just a feature, you're choice to use it or not. They've got special places for you people: DD-WRT etc. ;)
Title: Re: Marketing on my DLink Router from DLink
Post by: GaryDes on November 02, 2008, 08:31:29 AM
So let me get this straight?  You want me to buy it but then turn it off because of the marketing?  Now that is just sick.
Title: Re: Marketing on my DLink Router from DLink
Post by: davevt31 on November 02, 2008, 08:57:01 AM
The is a check box in the router setup pages to enable/disable the SecureSpot option.  Look on the Advanced tab and on the left side is an entry for the SecureSpot setup page.
Title: Re: Marketing on my DLink Router from DLink
Post by: GaryDes on November 02, 2008, 12:11:21 PM
A check box that should be OFF by default, not on perhaps?  You know when you start putting stuff like this in the bios of intermediate components on the network that is still just wrong.  It should not be a check box. It, being advertisements should not be there at all.
Title: Re: Marketing on my DLink Router from DLink
Post by: GaryDes on November 02, 2008, 12:45:32 PM
Yes, in fact, I do think it is this serious.  How would you like to wake up one morning try to browse to your favorite site (in fact everyone in your house to do that or to go get their email) and have a page come up asking you if you would like to buy some piece of software.

No, I did not get to my site, no, I did not get my email.  Instead I got an advertisement which was on every possible place I would go.

Have it happen to you and see what you think.
Title: Re: Marketing on my DLink Router from DLink
Post by: KevTech on November 02, 2008, 05:03:12 PM
Get the 1.21 firmware without securespot and problem solved.
Title: Re: Marketing on my DLink Router from DLink
Post by: thecreator on November 02, 2008, 05:47:23 PM
Get the 1.21 firmware without securespot and problem solved.

Hi KevTech,

Not that simple. I have that version and had that same problem the poster original posted about.

I have version 1.21 without SecureSpot, and the advertising came up. I closed everything and reboot and that solved the problem.

I have just logged into the Router's Settings. SecureSpot is still part of Firmware version 1.21 without SecureSpot and it is checked.

Anyone want to comment on that?

Title: Re: Marketing on my DLink Router from DLink
Post by: KevTech on November 02, 2008, 06:37:27 PM
Downgrade to 1.11 then upgrade to 1.21 w/o securespot is all I can think of.
Title: Re: Marketing on my DLink Router from DLink
Post by: AudiTuner on November 02, 2008, 06:51:19 PM
Okay, this is to formally complain that this is MY router when I buy it.  Not yours.  I never in the future expect to get any more "advertisements" on my router.  My whole household woke up this morning to an "advertisement" for Parental Controls.  Did it come up on my system where I installed the latest bios?  Yes, but it also came up on everyone else computers from browsers to email messages that accept HTML.

Whomever came up with this as a marketing scheme aught to be fired!!!

Stop it.  A router is not the location for "advertisements"!!!

Take it somewhere else!

Do that again and I will not only never buy from you again, I will start telling everyone about your practices and tell them to make sure they don't buy from you.


I have to agree here.  I even sent Lycan a nice PM thanking them for at least making the non-advertisement version of the firmware available on the main support page... I had no idea that this "feature" (or whatever DLink's coprorate term for it may be) was being used in NEW routers to "inform customers of exciting new features and services we are offering with our trusted partners"... or whatever the BS term may be.  ::) LOL.
Title: Re: Marketing on my DLink Router from DLink
Post by: egainey on November 02, 2008, 08:09:08 PM
While I agree that marketing on a router is wrong, I don't think this is the intent.

SecureSpot is now a standard feature on some of dlinks routers.  The intent, I believe, is to give you the choice to turn on/off at first boot with the new firmware.  This allows you as a parent to decide, do I need to filter my childrens access to the internet.

The router, by default is blocking all traffic, until that decision is made by the parent. 

Is that really that bad of a thing? 

I've had three high school exchange students living in my home, trust me, kids go places on the internet you don't want them to.  Even if you turn it off, I think its better for parents to be presented with the tool and allowed to make the decision, instead of missing out on the opportunity to put an extra layer of protection on for their children.

Title: Re: Marketing on my DLink Router from DLink
Post by: AudiTuner on November 03, 2008, 01:33:46 AM
I might have a solution to keep de-link from spamming you with ads for their SecuredCash service.

I'll call it a SearchSensitive Exterior (patent pending).  Just think, electronic billboard style advertisements are displayed on the exterior of your router where those boring LED indicator lights used to be!  The next time you try to do an online search (courtesy of our integrated and *non-removable* SearchSensitive.com home page) you will be greeted with high definition advertisements relative to your search inquiry... all on our unique high contrast, glare resistant 1080p LCD screen that's intergated into the side of the router!  If you would prefer not to receive these amazing offers and other (ir)relevant information from our Trusted Partners, you can simply "opt out" by placing one of our high quality brown paper bags over your router (brown paper bag included, but not guarenteed to work).

 ;)

EDIT: How can I remove this post?  I wanted to pitch my idea to the fine folks at Google before someone else does!
Title: Re: Marketing on my DLink Router from DLink
Post by: bspvette86 on November 03, 2008, 04:25:07 PM
It has an on/off switch. Use it. It's just a feature, you're choice to use it or not. They've got special places for you people: DD-WRT etc. ;)

Gee Eddie,
It would be nice if it was plausible to run DD-WRT on these devices.  Unfortunately there is no alternately supported firmware for the DIR-655 so this is just another condecending and extremely lame idea coming from your keyboard.

My idea for these boxes:  Ebay calling...  Going, going, G-O-N-E.   Good riddence...

PEACE OUT!!
Title: Re: Marketing on my DLink Router from DLink
Post by: Wal_ on November 03, 2008, 06:27:47 PM
SecureSport isn't advertising. If you don't like it you can disable it.

Procedure:

Advanced -> SecureSpot -> "uncheck" secure spot -> voila! disabled.

OR!

You can opt to download the non-securespot version. (Note: the link resides within the revision history table)

http://support.dlink.com/products/view.asp?productid=DIR-655

ftp://ftp.dlink.com/Gateway/dir655/Firmware/dir655_firmware_121_no_securespot.zip (http://ftp://ftp.dlink.com/Gateway/dir655/Firmware/dir655_firmware_121_no_securespot.zip)
Title: Re: Marketing on my DLink Router from DLink
Post by: EddieZ on November 05, 2008, 06:41:19 AM
Gee Eddie,
It would be nice if it was plausible to run DD-WRT on these devices.  Unfortunately there is no alternately supported firmware for the DIR-655 so this is just another condecending and extremely lame idea coming from your keyboard.

My idea for these boxes:  Ebay calling...  Going, going, G-O-N-E.   Good riddence...

PEACE OUT!!

If these things really cause you to be upset (see the original text of the complainer) you might wanna get a life...getting upset by this and a discussion about the default position of an on/off switch. No wonder I sound condecending...
Title: Re: Marketing on my DLink Router from DLink
Post by: GaryDes on November 05, 2008, 05:05:04 PM
If you check the other posts that I have done in this forum you would have noticed that I have, up until this point, said nothing but praise for the product.

By the way, "Get a life." phrase is usually a cop out by someone that does not have one.  Wait.... did I just say what I was explaining about?

Anyway, if I did not have a life then I would not have a wife and kids which where in two different rooms complaining to me about the messages that were coming up.  Or was it the wife saying, "You bought another router?  How much did this one cost?"  I, also, would not have, cats, job, friends, (not necessarily in that order...  uhm... What makes a person have a life?  No principles?  Oh, I know, must be the hardware.

I will be nice.  As a request, "Please oh please do not market on my network."
Title: Re: Marketing on my DLink Router from DLink
Post by: AudiTuner on November 05, 2008, 05:55:20 PM
The point is that if people don't draw the line, things will get much worse before it stops.  It won't just be de-link, it will be the other handful of companies that "compete" with them as well.  Why?  Because it's easy money and people like Eddie won't bother to complain.     

Just think, context sensitive ads in your router's configuration page!

And yes, the "option" to disable ads for this "service" should be disabled by default.  Or better yet, the ads should not be included to begin with!  ::)

Eddie, just imagine if your mother bought this router and didn't know how to disable the ads that keep popping up... do you think the Indian "tech support" she'd call (or is it Malaysian now?) would really be much help?

You can sell your new service on dlink.com.  You can even include a small pamphlet advertising this "exciting new service" or whatever in the retail box.  Just don't include pop-up advertisements in my (already over-priced) new router.

Thanks.

Title: Re: Marketing on my DLink Router from DLink
Post by: wannaplay on November 06, 2008, 02:54:52 AM
Oh dear! This is all over slashdot. Hope D-link will learn from this...
Title: Re: Marketing on my DLink Router from DLink
Post by: Lycan on November 06, 2008, 09:11:27 AM
You guys installed the firmware. YOU failed to read the features included with it.
Also if you had payed attention there is a version that DOESN'T have the besecure client.

No one is advertising on your "network" the router is simply making you aware of the feature. Once you disable it by declining the feature it will NEVER ASK YOU AGAIN. In fact to get the feature back if you change your mind you'll have to contact us of the phone and we have to request that bsecure re-register you.
Title: Re: Marketing on my DLink Router from DLink
Post by: EddieZ on November 06, 2008, 12:49:25 PM
I agree completely with Lycan.  8)
Deinstall it, get the Bsecure-less firmware and stop whining about it. I guess you're also suing the postman for dropping an advertisement brochure in your mailbox? If the ad had 'beavershot's ...yes, that would be very disturbing for your kids. But don't worry, they'll get over this exposure to the Dlink ad.
Title: Re: Marketing on my DLink Router from DLink
Post by: AudiTuner on November 06, 2008, 02:40:40 PM
You guys installed the firmware. YOU failed to read the features included with it.
Also if you had payed attention there is a version that DOESN'T have the besecure client.

No one is advertising on your "network" the router is simply making you aware of the feature. Once you disable it by declining the feature it will NEVER ASK YOU AGAIN. In fact to get the feature back if you change your mind you'll have to contact us of the phone and we have to request that bsecure re-register you.


Lycan, this version of the firmware comes with the new routers.  No one needs to download it, it's already there.  Maybe de-link should spend more time fixing bugs and less time including "feautres" like ADVERTISEMENTS FOR A PAY SERVICE in their firmware. 

Good luck with this new "feature" though, sounds like a great way to lose customers from spamming computers connected to your devices.

In the future it might be a good idea to try not to belittle your customers who keep you in business by buying your products for their home "networks".
Title: Re: Marketing on my DLink Router from DLink
Post by: EddieZ on November 06, 2008, 02:55:05 PM
Lycan, this version of the firmware comes with the new routers.  No one needs to download it, it's already there.  Maybe de-link should spend more time fixing bugs and less time including "feautres" like ADVERTISEMENTS FOR A PAY SERVICE in their firmware. 

Good luck with this new "feature" though, sounds like a great way to lose customers from spamming computers connected to your devices.

In the future it might be a good idea to try not to belittle your customers who keep you in business by buying your products for their home "networks".

You seem to have quite some enlightened opinion about yourself to consider yourself to be the mother of all clients. Overall your're only one of four on the forum that keep whining about missing features, too many features, features that can theoretically (but without POC) be abused, features that absolutely need to be turned off because YOU (or the other three) don't use them... etc etc. Sorry, but that's the only thing you seem to contribute. So commenting on Lycan's respons is not your prerogative. Just get a Linksys and play on their forum.

I guess every firm has clients they can do without (not even taking into account you like 'Audi'  ;D).
Title: Re: Marketing on my DLink Router from DLink
Post by: AudiTuner on November 06, 2008, 04:59:20 PM
^^  Congratulations, you're an idiot.

I'm not sure what kind of pleasure you get out of helping some random company that you are only loosely affiliated with.  Are you paid for your services, Eddie?  If doing random, unpaid work for strangers makes you feel good about yourself then feel free to come over to my house and do my yard work this weekend.

The only point of forums like this is to get feedback from people who like to pledge "loyalties" ( ::)) to a company or their products.  People like you post (free) feedback here about products for a company, they respond and say they are working to fix whatever bug you found or complaint you had.  The end result that the company is looking for by setting up a forum like this is to use unpaid testers (yokels like you) for their products who will actually go out and purchase more of the company's products and maybe even recommend their product(s) to their own friends (building product loyalty).  Think about what you're really doing here.

I know damn well that DLink will probably remove my posts and ban me from these forums for criticizing one of their products or a business practice they use.  I did not register on this site to help DLink "debug" their products or to be part of some "product community".  My only intention here is to let this company know that I am unhappy with their choice of marketing tactics.  I'm sure if my comments ever made it to their corporate office (probably two doors down from Lycan) they might consider a better (less invasive) idea to make more money.
Title: Re: Marketing on my DLink Router from DLink
Post by: Wal_ on November 06, 2008, 05:54:33 PM
^^  Congratulations, you're an idiot.

I'm not sure what kind of pleasure you get out of helping some random company that you are only loosely affiliated with.  Are you paid for your services, Eddie?  If doing random, unpaid work for strangers makes you feel good about yourself then feel free to come over to my house and do my yard work this weekend.

The only point of forums like this is to get feedback from people who like to pledge "loyalties" ( ::)) to a company or their products.  People like you post (free) feedback here about products for a company, they respond and say they are working to fix whatever bug you found or complaint you had.  The end result that the company is looking for by setting up a forum like this is to use unpaid testers (yokels like you) for their products who will actually go out and purchase more of the company's products and maybe even recommend their product(s) to their own friends (building product loyalty).  Think about what you're really doing here.

I know damn well that DLink will probably remove my posts and ban me from these forums for criticizing one of their products or a business practice they use.  I did not register on this site to help DLink "debug" their products or to be part of some "product community".  My only intention here is to let this company know that I am unhappy with their choice of marketing tactics.  I'm sure if my comments ever made it to their corporate office (probably two doors down from Lycan) they might consider a better (less invasive) idea to make more money.

your cries have definitely been acknowledged. Expect an update on this soon!
Title: Re: Marketing on my DLink Router from DLink
Post by: funchords on November 06, 2008, 06:28:50 PM
SecureSpot is now a standard feature on some of dlinks routers.  The intent, I believe, is to give you the choice to turn on/off at first boot with the new firmware.  This allows you as a parent to decide, do I need to filter my childrens access to the internet.

The router, by default is blocking all traffic, until that decision is made by the parent. 

Is that really that bad of a thing? 

Perhaps a good intention, terribly bad delivery. 

D-Link could point to this feature as someone tries to reach the administration pages for the first time, but it should NEVER EVER EVER intercept someone's LAN or WAN session. 

This is what got Belkin into dutch with its users several years ago, big time. 

I was shocked when I read the stories about this.  I had no idea that D-Link was planning on marketing securespot in this terrible way.  My advice is to immediately shut it off pending redesign.
Title: Re: Marketing on my DLink Router from DLink
Post by: funchords on November 06, 2008, 06:32:46 PM
SecureSport isn't advertising. If you don't like it you can disable it.
TOTALLY UNACCEPTABLE!  If you don't understand this, let me know.  I'll call you and explain it to you.

You do not NOT EVER inject yourself between the user and destination and hijack or redirect their page.

Had my DIR-655 done this out of the box, it would have gone right back into the box and back to the store with red marker all over it: BROKEN BY DESIGN - DO NOT RESELL.
Title: Re: Marketing on my DLink Router from DLink
Post by: funchords on November 06, 2008, 06:36:18 PM
You guys installed the firmware. YOU failed to read the features included with it.
Also if you had payed attention there is a version that DOESN'T have the besecure client.
From my read of the original article, the people getting this securespot version are the people that are updating from within the configuration pages.  They're not offered an alternative.

No one is advertising on your "network" the router is simply making you aware of the feature.
Bullcrap.

Once you disable it by declining the feature it will NEVER ASK YOU AGAIN.
This is very similar to what spammers say to convince you to Opt-Out instead of complaining to their upstream providers.
Title: Re: Marketing on my DLink Router from DLink
Post by: AudiTuner on November 06, 2008, 06:47:46 PM
You're a real [exploitive deleted], "Wal_".  I guess I wouldn't have expected any less from you or the company you work for.

It's also kind of funny that the wireless signal on the DLink router I'm using suddenly dropped (after days of up-time) right after your response.  I got some kind of error that Windows said was due to "low signal strength".  The funny thing is that I have NEVER had problems getting a great signal in that room before and NEVER got that message in the past.  Don't you guys log the IP address of every poster and since I'm using a DLink router it wouldn't be a far stretch to say that if you wanted to do something lame and weak like mess with my router it wouldn't be that hard to do?  ::)

One less customer for you to worry about now.  I'll submit this post with my computer connected straight to my modem, thank you.

...

You seem to be responding to my last comment, "I'm sure if my comments ever made it to their corporate office (probably two doors down from Lycan) they might consider a better (less invasive) idea to make more money."  You and I both know that I am not the only person who feels the way I do about your ad tactics, whether I am alone or not among the measly 100 or so users that actually post on this forum.

It's great to know that this company doesn't care about the concerns of their customers.  Obviously you don't care about the people who buy the things you make or the concerns of these customers regarding your products.  

Thanks for letting me know what you and this company are about.
Title: Re: Marketing on my DLink Router from DLink
Post by: EddieZ on November 07, 2008, 12:49:48 AM
You're a real [exploitive deleted], "Wal_".  I guess I wouldn't have expected any less from you or the company you work for.

It's also kind of funny that the wireless signal on the DLink router I'm using suddenly dropped (after days of up-time) right after your response.  I got some kind of error that Windows said was due to "low signal strength".  The funny thing is that I have NEVER had problems getting a great signal in that room before and NEVER got that message in the past.  Don't you guys log the IP address of every poster and since I'm using a DLink router it wouldn't be a far stretch to say that if you wanted to do something lame and weak like mess with my router it wouldn't be that hard to do?  ::)

One less customer for you to worry about now.  I'll submit this post with my computer connected straight to my modem, thank you.

...

You seem to be responding to my last comment, "I'm sure if my comments ever made it to their corporate office (probably two doors down from Lycan) they might consider a better (less invasive) idea to make more money."  You and I both know that I am not the only person who feels the way I do about your ad tactics, whether I am alone or not among the measly 100 or so users that actually post on this forum.

It's great to know that this company doesn't care about the concerns of their customers.  Obviously you don't care about the people who buy the things you make or the concerns of these customers regarding your products.  

Thanks for letting me know what you and this company are about.

Well, you certainly let all folks know what you're about.

I'm not paid by Dlink, don't get any favours and have no shares in this company. But I'm allergic to guys like you that think that:
A. they're the Mother of all Clients
B. lack social skills and respect
C. blow things out of proportion
D. really want an individually customized device (why? see A.)
E. expect every company to comply to their individual wishes because 'they're the most important customer'
F. get into these discussions, whatever brand of device they buy (it's their nature to whine)
G. loose their cool over a router...  :o
H. he can make money but others (like a router company) are not allowed to do so

If the company is not compelled by your offensive and abusive tactics, don't blame them that they are "not listening to their customers". They are not listening to you... 1 person
Title: Re: Marketing on my DLink Router from DLink
Post by: Wal_ on November 07, 2008, 03:19:08 PM
You're a real [exploitive deleted], "Wal_".  I guess I wouldn't have expected any less from you or the company you work for.

It's also kind of funny that the wireless signal on the DLink router I'm using suddenly dropped (after days of up-time) right after your response.  I got some kind of error that Windows said was due to "low signal strength".  The funny thing is that I have NEVER had problems getting a great signal in that room before and NEVER got that message in the past.  Don't you guys log the IP address of every poster and since I'm using a DLink router it wouldn't be a far stretch to say that if you wanted to do something lame and weak like mess with my router it wouldn't be that hard to do?  ::)

One less customer for you to worry about now.  I'll submit this post with my computer connected straight to my modem, thank you.

...

You seem to be responding to my last comment, "I'm sure if my comments ever made it to their corporate office (probably two doors down from Lycan) they might consider a better (less invasive) idea to make more money."  You and I both know that I am not the only person who feels the way I do about your ad tactics, whether I am alone or not among the measly 100 or so users that actually post on this forum.

It's great to know that this company doesn't care about the concerns of their customers.  Obviously you don't care about the people who buy the things you make or the concerns of these customers regarding your products. 

Thanks for letting me know what you and this company are about.

You're twisting my words.

I was replying to let you guys (D-Link Forums Community members, not AudiTuner specifically) know that the PM department is well aware of this issue and are working diligently to resolve it.

as for your router issue, I have absolutely NO idea what you're talking about.

Title: Re: Marketing on my DLink Router from DLink
Post by: Lycan on November 07, 2008, 04:14:53 PM
Wow, OK. So not only did this situation get blown COMPLETELY out of proportion, but Audituner is WAY out of line.
He is correct about one though, I will BAN his account.

The idea that we "HACKED" his router is soooooooo ridiculous it's beyond mentioning. I mean seriously.

Also we OFFER A NON_Securespot firmware. it's on the support site. READ.

I'll give you the link.
READ
We've also made the routers xml file pull to the non-securespot firmware.
So all of you "d-link hijacked browser" people can click the link within the unit and update to a non securepot firmware.

I'm locking and banning.
Be polite and you'll get results, act like a jerk and you can post your complaints somewhere else.
END.
-Lycan.