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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: rsmin on December 13, 2008, 05:18:03 AM

Title: UNSOLVED - 655 Shareport Connection Issues
Post by: rsmin on December 13, 2008, 05:18:03 AM
I upgraded to 1.21 right after it came out because I wanted to use the Shareport Network USB Utility. For the first month or so it worked great, and it still works but now about every 5 minutes I am getting a popup error message tittled: SharePort Network USB Utility saying, "Connection failed please try again".
Even though it says connection failed it will still print.

Can't keep this up because I am constantly having to click those boxes off. Any suggestions?



Thanks

Rusty
Title: Re: 655 Shareport Connection Issues
Post by: EddieZ on December 13, 2008, 07:38:14 AM
I reinstalled the app and the windows went away.

Does not resolve it. Sorry for that. Seems to appear on laptops primarily.

Perhaps a notice for Dlink techies, I disabled Check for update and restarted the app (it was possible to reproduce the window by manually checking for updates). Let you know if it works.
Title: Re: 655 Shareport Connection Issues
Post by: rsmin on December 13, 2008, 09:00:00 AM
EddieZ, thanks for the suggestion. Tried reinstalling. That didn't help. Totally uninstalled, shut down computer, reinstalled and still getting pop ups. Must be something with this computer, because it doesn't happen on the 2 other computers I have on my network. I really like this feature and would love to keep using it, but won't till I figure out what is happening. Would go with a print server, but haven't found many that a HP DESKJET 882C will work with.

Thanks again,

Rusty
Title: Re: 655 Shareport Connection Issues
Post by: EddieZ on December 13, 2008, 09:26:06 AM
Strange thing....you can reproduce the error by checking updates manually... but turning it off does not solve the issue. But it seems to have something to do with a connection (not with the router so it seems) that cannot be established.

@Lycan or D-Link tech:...what outside (WAN) communications or polling actions (check upgrade etc) does Shareport initiate (not counting the communication to the attached devices I assume) that might cause this error? The errors pop up every 30 or so seconds.

Next attempt: limiting Shareport in Windows firewall to local network only. Effect: no more errors for 5 min.
Let you know what happens with this setting in an hour or so.
Title: Re: SOLVED 655 Shareport Connection Issues
Post by: EddieZ on December 13, 2008, 09:59:48 AM
Solution: I advise everybody experiencing this popup window error to limit both Shareport entries in Windows Firewall from the default access setting "every computer (also on the internet)" to "Only Local Network". I have not seen an error for 15 minutes after applying this.

It seems that Shareport is trying to connect to the WAN but does not always find the target. Maybe Dlink techies can elaborate on this?

Only drawback is that you won't be able to check for updates (uncheck just in case), but that feature was already pretty limited (once every 60 days).

@rsmin: if this also solves your issue you may want to change the topic title to "SOLVED: 655 Shareport Connection Issues"  ;D
Title: Re: 655 Shareport Connection Issues
Post by: rsmin on December 13, 2008, 10:37:20 AM
EddieZ,

You are fantastic.. That Just solved my problem.. No more popups!  I really appreciate that.. Back to not worrying about a print server again.

Thanks

Rusty :)
Title: Re: SOLVED By EDDIEZ - 655 Shareport Connection Issues
Post by: EddieZ on December 13, 2008, 10:55:07 AM
Scratched my own back too with this brainwave ;)
I do would like to know though why Shareport is trying some communication outside the LAN with "check for updates" turned off.



Title: Re: SOLVED By EDDIEZ - 655 Shareport Connection Issues
Post by: EddieZ on December 14, 2008, 11:20:38 AM
I don't how about you, but the issue popped up again, regardless of the firewall setting.  >:(
Update: Did a complete reinstall again (not a repair) and the notice seems to disappear again.

Ran X-Netstat on the thing and saw SharePort closing an UDP port and opening a new one when giving the notice (Cannot create connection)...
To Dlink tech: Does having multiple instances on the LAN affect the port use on the router or something?
No log enties on the router.
Title: Re: SOLVED By EDDIEZ - 655 Shareport Connection Issues
Post by: rsmin on December 14, 2008, 01:24:08 PM
Eddie,

Mine is back as well... Checked the ports and they are still set to "local"... Will try and reinstall again.

Thanks,

Rusty
Title: Re: SOLVED By EDDIEZ - 655 Shareport Connection Issues
Post by: EddieZ on December 14, 2008, 01:31:17 PM
I did a total reïnstall (not a repair: removed all instances and .sys). It seemed to help.
Title: Re: SOLVED By EDDIEZ - 655 Shareport Connection Issues
Post by: rsmin on December 14, 2008, 06:59:21 PM
EddieZ,

I did a reinstall and still have the pop ups.....

Rusty
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 15, 2008, 01:01:21 AM
Darn...I really would like to know from Dlink what's causing this: outside communications or internal port assignment error.
Title: Re: SOLVED By EDDIEZ - 655 Shareport Connection Issues
Post by: PeterJvM on December 15, 2008, 01:35:55 AM
Eddy, I looked in windows firewall and found 2 entries
1) Shareport utility
2) Shareport utility (udp port)
I set both to only local and had no problems so far on both my desktop and laptops, running problem free for 24 hrs now.
Regards      Peter

I don't how about you, but the issue popped up again, regardless of the firewall setting.  >:(
Update: Did a complete reinstall again (not a repair) and the notice seems to disappear again.

Ran X-Netstat on the thing and saw SharePort closing an UDP port and opening a new one when giving the notice (Cannot create connection)...
To Dlink tech: Does having multiple instances on the LAN affect the port use on the router or something?
No log enties on the router.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: rsmin on December 15, 2008, 06:25:36 AM
Well, it must be something internal. I am running 3 computers. Only having this problem on my desktop. My 2 laptops aren't having this issue, and all are on my local network. They are all "hardwired" to router, don't run "wireless" unless I take one to another part of the house.

I am running XP PRO on both the laptops and XP Home on the desktop with the problem. Also, whats wierd is that this ran with no problems for about 2-3 weeks and just started the other day. (Seemingly after a Microsoft update, but can't be sure about that).

Right now I have uninstalled it on the desktop because of the popups are too aggravating.

Rusty
Title: Re: SOLVED By EDDIEZ - 655 Shareport Connection Issues
Post by: EddieZ on December 15, 2008, 10:45:10 AM
Eddy, I looked in windows firewall and found 2 entries
1) Shareport utility
2) Shareport utility (udp port)
I set both to only local and had no problems so far on both my desktop and laptops, running problem free for 24 hrs now.
Regards      Peter


Thanks
Let's see if there comeback issue also occurs with you, Peter. It suddenly reoccured the next day, after about 1 day of absence. If it reoccurs, Dlink has something to look into IMHO.

@rsmin: I haven't got the issue on my desktop, but only on the wireless laptop. And since they have the same updates it should be a specific update, not a general one.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Sammydad1 on December 15, 2008, 04:54:07 PM
Thanks for the tip here....it was making me crazy !!

Turning off the auto-update checker fixed it immediately !!

Still no reason why it ran fine for weeks then suddenly started happening....


SD1
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: rsmin on December 15, 2008, 06:20:56 PM
Turned off auto-updater, it's still throwing popups like crazy.. Too bad I really liked this utility.

Rusty :(
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: PeterJvM on December 16, 2008, 07:12:43 AM
Still no problem here.
But, crazy as I am'I tried to manually look for updates, expecting to get a message from widows firewaal or a failure notice from the shareport utility.
But it simply came back with the message: This version is the latest version.

?????????????????????????????????
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 16, 2008, 08:02:28 AM
Still no problem here.
But, crazy as I am'I tried to manually look for updates, expecting to get a message from widows firewaal or a failure notice from the shareport utility.
But it simply came back with the message: This version is the latest version.

?????????????????????????????????

It might be checking through the update feature of the router. That one is not blocked by the firewall (utility calls update feature on allowed IP/range in firewall -> router dials in -> utility reports the answer)
Which gives me another brainwave: turn off the update feature on the router, perhaps that will clear the issue completely.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 16, 2008, 08:05:43 AM
Thanks for the tip here....it was making me crazy !!

Turning off the auto-update checker fixed it immediately !!

Still no reason why it ran fine for weeks then suddenly started happening....


SD1

I suspect the update server is offline sometimes and the error occurs accordingly.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: PeterJvM on December 16, 2008, 09:51:19 AM
Good thinking, but if so, it's a pretty serious security breach, that would mean that all installations with an DIR655 are equipped with kind of a backdoor.
(EDIT) Have to add whilst running shareport utility or a tool with similar capabilities.

It might be checking through the update feature of the router. That one is not blocked by the firewall (utility calls update feature on allowed IP/range in firewall -> router dials in -> utility reports the answer)
Which gives me another brainwave: turn off the update feature on the router, perhaps that will clear the issue completely.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: rsmin on December 16, 2008, 11:50:12 AM
Ok, now I had to remove it from one of my laptops which has been working great for a couple of weeks since first installing it.

When I turn the printer on (which is in the shareport) It keeps popping up saying it has found a new USB item... You know the small screen that comes up from the bottom... That keeps popping up showing it is there and then keeps "beeping".. Not getting the same window I am on the Desktop. This is amazing after both of them running great for several weeks now can't use it on either computer...

Rusty   ???
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 16, 2008, 11:52:02 AM
yep, that's very well possible.

Haven't seen an admin on the thread...hiding something  ???
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: PeterJvM on December 16, 2008, 12:36:44 PM
Do you know a way to verify if there's is actually a connection from shareport utility to the outside world,
even if we try to block using windows firewall?
If this does happen I'll stop using this tool untill things get cleared up.
By the way: I can't find any update feature that runs automatically in the DIR655 settings.

Regards     Peter

yep, that's very well possible.

Haven't seen an admin on the thread...hiding something  ???
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 16, 2008, 01:09:53 PM

http://192.168.0.1/Tools/Firmware.shtml
;)

Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Lycan on December 16, 2008, 03:04:30 PM
Wow,
Forwarding thread to PM for evaluation.

Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Wal_ on December 16, 2008, 03:59:27 PM
Try This:

Right click on the shareport taskbar icon -> Click on Advanced options -> Uncheck "run shareport network USB utility when windows starts"

Keep me posted!
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Lycan on December 16, 2008, 04:26:24 PM
but then they have to manually start the client? kinda defeats the whole purpose.

Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Wal_ on December 16, 2008, 04:35:09 PM
but then they have to manually start the client? kinda defeats the whole purpose.



rest assured, we're looking in to it. But, I'll need more information. What USB device are you connecting to the USB port on your router? (brand/model)

I'm running some lab tests right now, I'm seeing a trend towards external hard drives.

Any feedback is appreciated!

Thanks!
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 16, 2008, 04:55:17 PM
* Connected via powered usb hub:
Freecom USB HDD (nothing fancy, just a HDD in a USB 2.0 case)
Samsung laserprinter CLP315

* Observation in Xnetstat:
Shareport UDP port closing and a new one already started (other port number).

* Issue occurs only on wireless laptop, never on wired desktop
* Issue occurs randomly/suddenly, without having either of the devices connected through Shareport on any machine. Perhaps if I connect to the HDD on desktop the issue will pop up on the laptop, I'll have a look.
* disconnecting/disabling shareport (red icon) did not make a difference.
* Pop up interval 30 sec.
* Error reproducible by clicking on Look for updates (same pop up)
* Turning off automatic updates did not make a difference (because it is set do that after 60 days  :) )

* Once I did the Windows firewall trick it issue abruptly ceased. And come back the next day late in the afternoon. Did a complete de-install and re-install (manually deleting the driver files) and it has not occurred since (two days).

* not letting it autostart: if exiting and restarting does not work, why should no running it on startup do work? Perhaps driver conflict or something?
Need more environment data?
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Wal_ on December 16, 2008, 05:40:52 PM
* Connected via powered usb hub:
Freecom USB HDD (nothing fancy, just a HDD in a USB 2.0 case)
Samsung laserprinter CLP315

* Observation in Xnetstat:
Shareport UDP port closing and a new one already started (other port number).

* Issue occurs only on wireless laptop, never on wired desktop
* Issue occurs randomly/suddenly, without having either of the devices connected through Shareport on any machine. Perhaps if I connect to the HDD on desktop the issue will pop up on the laptop, I'll have a look.
* disconnecting/disabling shareport (red icon) did not make a difference.
* Pop up interval 30 sec.
* Error reproducible by clicking on Look for updates (same pop up)
* Turning off automatic updates did not make a difference (because it is set do that after 60 days  :) )

* Once I did the Windows firewall trick it issue abruptly ceased. And come back the next day late in the afternoon. Did a complete de-install and re-install (manually deleting the driver files) and it has not occurred since (two days).

* not letting it autostart: if exiting and restarting does not work, why should no running it on startup do work? Perhaps driver conflict or something?
Need more environment data?

Interesting, so you're saying, that the 655 is completely disconnected from a USB device, yet the shareport utility will still pop up an error message stating "Connection failed please try again" ?
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: rsmin on December 16, 2008, 05:56:15 PM
I was trying to use a HP DESKJET 882 and the wierd thing it worked for about 3 weeks, maybe longer with no problem on my Desktop that is "hardwired" to the 655 and to both my laptops that are "hardwired" most of the time. Didn't start acting up till around 12/12. The desktop has the constant "Connection failed please try again".. IF I UNPLUG the HP printer from the shareport I don't get the "popup" anymore, but I get a constant "Windows alarm bong".. Same kind of noise you get when you plug a USB device in or out.

I have to "uninstall" the shareport utility to make the alarms go away.

On my laptop I am now getting constant little Windows popping up on the bottom right hand side of the window saying HP printer detected. Only problem is, when you open it, to click on it, it says it isn't there. Plus I am getting one window after another popping up saying it has deteted the printer??

Running XP on my desktop.
Running XP Pro on my laptop. I have tried just about every combination we can all think of and still this isn't working properly. EddieZ suggested the firewall trick and like him, Mine worked for about24 hours and then went right back to messing up.

Again, not sure why this worked for over 3 weeks and just started doing this if I remember correctly on Friday 12/12...

Thanks

Rusty
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: PeterJvM on December 17, 2008, 01:25:36 AM
I have a desktop with a DWA140 and a laptop with a DWA140, so both connected wirelessly to the DIR655
windows firewall settings set to local only for the shareport utility and problems didn't occur for 48 hrs.
I use a SDHC-card reader(buspowered) connected to the DIR655
I also had an old SANDISK CF-reader(also bus powered) that had many issues such as disconnects, data corruption, having to reformat the CF-card. But that is to be expected with buspowered devices, I wouldn't connect a bus powered hard-drive or something like it without a powered USB-hub.

One more serious issue for me is that despite the firewall settings and stopping the update feature, in the DIR655 settings, the shareport utility still appears to be able to connect to the outside world.

Interesting, so you're saying, that the 655 is completely disconnected from a USB device, yet the shareport utility will still pop up an error message stating "Connection failed please try again" ?
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 17, 2008, 05:23:15 AM
Interesting, so you're saying, that the 655 is completely disconnected from a USB device, yet the shareport utility will still pop up an error message stating "Connection failed please try again" ?

Not physically detached, but when disabled through the Shareport icon right-click menu it does not stop the errors that are in progress.
But: This could also mean that disabling the connection while the error occurs does not cancel the connection.

Note while writing this: I'm now at work on my laptop, miles from home. I just started the utility and it is now producing the 'connection failed' error every 30 sec or so. No Dlink in sight, red icon in the tray. Unchecked all options in Advanced menu. So it should not do anything, not even polling for a USB device (impossible since there is no router detected).

So I guess it does not need a USB HDD or even a router attached to produce the error.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Wal_ on December 17, 2008, 10:23:05 AM
One more serious issue for me is that despite the firewall settings and stopping the update feature, in the DIR655 settings, the shareport utility still appears to be able to connect to the outside world.


Outside world? Can you elaborate on this?
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: larryc57 on December 17, 2008, 08:29:26 PM
I too have the error messages, had so many pop up overnite that it locked up my machine. I have exited the Sharepoint Utility and am not using till there's a fix. Unchecking the boxes mentioned, and uninstall-reinstall does not help. The utility can be working fine, but still the error message pops up. I have a desktop ASUS P5QEM, 4GB good RAM, Core 2 Duo E8500, BFG 9800 GT+ video card,  running Vista Home premium with all updates current, and have a Calvary external USB hard drive 750 GB attached to the DIR 655. I also have a notebook in  another room that produces the same error messages. I also have a DAP 1522 connected to my HR20 DirecTV DVR, and have had to turn it off since upgrading to the firmware with the Shareport Utility. The 655 and 1522 worked fine together prior to this firmware upgrade. Now I have no wireless, and no Internet connection when both units are powered up (DAP 1522 is in another room, 655 is in my office). I spent only a short time getting them to work together initially, and again, after the 655 firmware upgrade, I spent hours trying to get them to work together again, to no avail.  :'(
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: funchords on December 17, 2008, 09:28:43 PM
Outside world? Can you elaborate on this?
The Windows Firewall Exception made by the utility has a "Scope" of "Any Computer (including those on the Internet)" instead of "My Network (Subnet) Only."

The poster's concern that "the shareport utility still appears to be able to connect to the outside world" is not exactly the risk introduced -- more that the port is open wider than should be needed.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: PeterJvM on December 17, 2008, 11:57:46 PM
Exactly, since clicking the "Check for a new version now..."-button in the shareport utility leads to the message "This is the latest version" it's obviously still possible to connect to the internet. Even though I changed the firewall settings to My Network (Subnet) Only. This means that either the windows firewall is rubbish or that the shareport utility is somehow able to bypass the firewall.

The Windows Firewall Exception made by the utility has a "Scope" of "Any Computer (including those on the Internet)" instead of "My Network (Subnet) Only."

The poster's concern that "the shareport utility still appears to be able to connect to the outside world" is not exactly the risk introduced -- more that the port is open wider than should be needed.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 18, 2008, 05:26:57 AM
Exactly, since clicking the "Check for a new version now..."-button in the shareport utility leads to the message "This is the latest version" it's obviously still possible to connect to the internet. Even though I changed the firewall settings to My Network (Subnet) Only. This means that either the windows firewall is rubbish or that the shareport utility is somehow able to bypass the firewall.

I think the utility just uses (pass through) the router firmware check option (which can connect to the outside world easily) and does not connect to the internet itself. The issue mentioned is potentially dangerous because the possible inability to be blocked by a firewall -the utility interacts with his 'daddy', the router and the router may be configured to let all communication (in/out) pass through to the internet and the utility- opens up a free channel for exploits...
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: PeterJvM on December 18, 2008, 05:56:48 AM
Even with the router firmware option unchecked it appears to get thru.

I think the utility just uses (pass through) the router firmware check option (which can connect to the outside world easily) and does not connect to the internet itself. The issue mentioned is potentially dangerous because the possible inability to be blocked by a firewall -the utility interacts with his 'daddy', the router and the router may be configured to let all communication (in/out) pass through to the internet and the utility- opens up a free channel for exploits...
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 18, 2008, 07:28:52 AM
Even with the router firmware option unchecked it appears to get thru.


That would suggest an open tunnel (one way at least)
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Wal_ on December 18, 2008, 10:14:20 AM
Is anyone able to reproduce THIS issue without using a External Hard Drive?
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 18, 2008, 12:23:43 PM
Define 'using':

- Not physically connected to a USB port
- Physically connected but not activated through Shareport.

I guess I did...
Quote
Note while writing this: I'm now at work on my laptop, miles from home. I just started the utility and it is now producing the 'connection failed' error every 30 sec or so. No Dlink in sight, red icon in the tray. Unchecked all options in Advanced menu. So it should not do anything, not even polling for a USB device (impossible since there is no router detected).
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Wal_ on December 18, 2008, 01:13:52 PM
Define 'using':

- Not physically connected to a USB port
- Physically connected but not activated through Shareport.

I guess I did...

I'm looking in to what possible scenarios will cause this message to pop-up.

as for "using" I mean NO HDDs connected to the USB port on the router. For instance, does this message pop-up when using a flash drive? printer? etc.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: PeterJvM on December 18, 2008, 01:37:40 PM
I had the error using a flash drive but it disappeared after I set teh scope, in windows firewall, to My Network (Subnet) Only. The problem hasn't occured since.

I'm looking in to what possible scenarios will cause this message to pop-up.

as for "using" I mean NO HDDs connected to the USB port on the router. For instance, does this message pop-up when using a flash drive? printer? etc.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: ttmcmurry on December 18, 2008, 04:46:32 PM
I can reproduce a "Connection failed please try again" on two laptops:  IBM ThinkPad R50/Intel 2200BG/XP SP3 & Lenovo ThinkPad T61/Intel 4965AGN/Vista SP1. 

The full story is I have a USB hard drive attached to the 655's usb port but I only use it when I'm doing a ThinkVantage Rescue & Recovery backup.  The drive is powered off 95% of the time.  In fact, I can reboot the router and never turn on the drive (it has a physical power kill switch, not a soft-off) and still get the "connection failed" message.

Once that starts-- especially overnight-- I usually have to reboot the laptops.  I had set the launch of SharePort to manual a few (2?) weeks ago since it was so annoying.

Travis

Side note:  SharePort doesn't work if VMWare Workstation (or Server) is installed.  SharePort probably messes with the VMWare USB 2.0 driver (workstation v6+/Server v2+) and/or VMWare Bridge Protocol.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: larryc57 on December 18, 2008, 04:53:46 PM
I made the changes to the Windows  Vista Firewall as mentioned, though I only had one instance of Shareport in the exception list. Also unchecked the box to check for updated version. No difference, pop ups still occur, even after I exit out of the Shareport Utility. I have a Calvary USB drive connected to the 655. This problem has only cropped up in the last 2 weeks or so. It worked well prior to that. I would also mention that my Shareport Utility can not find the USB drive unless the Network settings are set to Private (Public does not work) in the Vista Network and sharing Center. I'm assuming this has to do with network "discovery" though I'm not exactly sure why. And sometimes when I reboot, or log off, and come back on Vista has changed the network settings back to "Public" (another of those Vista quirks, like the folder view issue), and then the Shareport can't find the external drive again. Once I change back to "Private" it usually works. I do have to toggle back and forth between 'enable' and 'disable' on the Shareport to make this work. Sometimes I have to exit the utility and re-start it to make it work. What I have seen too is that after these gyrations I start seeing the pop - ups, though not always. The biggest mystery is why this started seemingly out of the blue. I haven't made any major changes to my Vista 32 bit Home Premium  other than keeping current thru Windows Update.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: rsmin on December 18, 2008, 05:06:34 PM
Again, as stated earlier, If i just install the shareware software without anything in the port it still is giving me the "bongs", no popups. I have to uninstall it to get the "bongs" to quit.  That bong noise is the same noise you get when you plug in or take out a USB devise. If I plug in my Deskjet 882C I get the popups.

Rusty
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 19, 2008, 03:07:18 AM
Again, as stated earlier, If i just install the shareware software without anything in the port it still is giving me the "bongs", no popups. I have to uninstall it to get the "bongs" to quit.  That bong noise is the same noise you get when you plug in or take out a USB devise. If I plug in my Deskjet 882C I get the popups.

Rusty

The 'bongs' are quite normal. It's just Shareport saying it cannot connect, i assume the icon also turns red.  ;)
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Lycan on December 19, 2008, 11:42:49 AM
is the computer wireless, it could be dropping the connection.

Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 19, 2008, 12:33:43 PM
Not in my case. No log entries and other signs of disconnects.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: rsmin on December 19, 2008, 06:15:32 PM
The 'bongs' are quite normal. It's just Shareport saying it cannot connect, i assume the icon also turns red.  ;)

Yes the icon is red, but the "bongs" happen about every 10 seconds and nothing plugged in the port. This didn't happen when I first installed this program several weeks ago. No way am I going to sit there and hear this constant noise going off ever 10 secords or so. Only way to stop it is uninstall the program, which I did.

And Lycan, my desktop which is what this is happening on is not wireless.

Rusty
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: kegobeer on December 21, 2008, 03:43:29 PM
This recently started happening on my computers.  I have three computers with the Shareport utility - two Vista Ultimate Dell laptops (wireless) and a Vista Ultimate desktop (wired).  I have a Canon iP4000 connected to the router.  This worked perfectly until a few days ago.  My laptop didn't exhibit the behavior, but the other two computers did.

This is how I've solved the problem (so far, at least):

1. Unchecked the notify of new version box.
2. Removed the printer.
3. Installed the printer, overwriting the existing driver.
4. Rebooted.

So far the computers haven't compained about a connection error.

I don't know what caused this, but all of my computers have the new IE hotfix that was released on 19 December.  I don't recall the exact day this problem started, but it was around the 19th.  Related perhaps?
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 21, 2008, 10:49:44 PM
Don't think so, although getting certain Windows updates might have a side effect on the utility. Cannot rule it out but strangely enough the error has not occurred for over a week now...
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Kittyburgers on December 25, 2008, 04:29:53 PM
I was wondering about this.  It started happening on my desktop (wired) and my notebook (wireless) about a month ago, I guess.  I was getting a constant Windows connect/disconnect sound.  I just exited the utility, and made sure that it doesn't automatically start when I logon.  I haven't dealt with it since, as I only used it a few times with a USB thumbdrive.

It would be nice if D-Link would re-write this utility so that it actually works.  It must have been one od the patches that caused this to happen, as it work fine since it was first released, then all of a sudden it started malfunctioning.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: rsmin on December 26, 2008, 06:29:30 AM
I was wondering about this.  It started happening on my desktop (wired) and my notebook (wireless) about a month ago, I guess.  I was getting a constant Windows connect/disconnect sound.  I just exited the utility, and made sure that it doesn't automatically start when I logon.  I haven't dealt with it since, as I only used it a few times with a USB thumbdrive.

It would be nice if D-Link would re-write this utility so that it actually works.  It must have been one od the patches that caused this to happen, as it work fine since it was first released, then all of a sudden it started malfunctioning.

I agree with you. Everyone has pretty much said that this was working fine and then it just started out of the blue. I am also concerned with the speed now of my wired connections. They have all seemed to have "slowed" down since going to 1.21.

Rusty
Title: Shareport Stalls after XP PC goes to Standby
Post by: funchords on December 26, 2008, 06:38:56 PM
I have the Dlink Dir-655, and have installed V 1.21 of the firmware and am using the SharePort feature. on my Vista home premium laptop, everything works fine. on my XP pro SP2 PC, I can access files on the hard drive I plugged in, but after the PC goes into Standbye, and wakes up again, the shareport utility does not report that any device is available- therefore I cannot mount it and use it. turning the harddrive off and on again does not make it appear. Nor does "scan all devices" in device manager. rebooting the router does not help. Exiting the shareport utility and restarting it does not result in discovering the hard drive. The only thing that works is rebooting the PC.

Dlink said it was "a Windows problem"

I am hoping that someone has worked thru this already- what changes I need to make to the PC or the shareport utility to see this drive after the PC comes out of standbye. All this works properly on my other computer- a Vista home premium.

Thanks

Well after a lot of stumbling around, I think I figured it out myself. In the properties for the ethernet card, under the power management tab, there is an option
"Allow the computer to turn off this device to save power". I disabled this option and now the Shareport devices are available after a resume from Standbye.

homer_at_charter.com
I hope this helps some users tracking this thread... -- funchords

http://www.dslreports.com/forum/r21637828-Shareport-Stalls-after-XP-PC-goes-to-Standbye
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 27, 2008, 10:04:28 AM
As Dlink stated, it was a Windows issue  ;)

Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: rsmin on December 28, 2008, 05:48:23 AM
EddieZ,

You still having problems with Shareport? I haven't re-installed mine. Waiting to see if someone at D-Link or on this forum comes up with an answer?

Rusty
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 28, 2008, 10:40:22 AM
Nope, hasn't occured since the last reinstall. I wonder what the Dlink guys figureed out.


Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: rsmin on December 28, 2008, 11:43:29 AM
EddieZ,

Thanks. I may try and reinstall it later today and see what happens.

Rusty
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on December 28, 2008, 01:45:16 PM
Remember to remove all remains/files when you do reinstall.  :)

Good luck
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: mdconnelly on December 31, 2008, 08:47:57 AM
FWIW, I'm having the same problem.   Using a Dell XPS 410 desktop wired and an HP laptop wireless with a Canon inkjet printer attached to the 655 USB port.  Both computers running Vista Home Premium with latest updates.  The problem occurs on both, even after turning off the Shareport update feature.  I've also gone the route of uninstall - reinstall.  I don't use Windows firewall, I use Comodo firewall but I've tried completely turning off the firewall and it still occurs.

I've worked around it by always exiting the Shareport utility after I use it so that only one computer is connected at a time and even then, only when needed.  But if I forget to exit, the same popup 'Connection failed,...' message invariably reoccurs - sometimes within minutes, sometimes several hours or even a day later.

This is too good a feature of the Dir-655 to not get fixed.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: goldbond on January 03, 2009, 07:36:14 AM
This recently started happening on my computers.  I have three computers with the Shareport utility - two Vista Ultimate Dell laptops (wireless) and a Vista Ultimate desktop (wired).  I have a Canon iP4000 connected to the router.  This worked perfectly until a few days ago.  My laptop didn't exhibit the behavior, but the other two computers did.

This is how I've solved the problem (so far, at least):

1. Unchecked the notify of new version box.
2. Removed the printer.
3. Installed the printer, overwriting the existing driver.
4. Rebooted.

So far the computers haven't compained about a connection error.

I don't know what caused this, but all of my computers have the new IE hotfix that was released on 19 December.  I don't recall the exact day this problem started, but it was around the 19th.  Related perhaps?

You are a saint..this was the issue. Now can someone from D-Link explain why the "check for new versions" will not connect?
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: bpkilgore03 on January 03, 2009, 04:33:52 PM
I started getting this pop-up this morning, I have nothing in the usb port, and never have. I have had this router for several months and have never seen this before today. I have 3 desktop computers, all wired to the router. There have been no changes made in the set-up.  It just started doing this on its own ???????????????????????????                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on January 03, 2009, 04:38:01 PM
We know, join the club.  :)
Just read the thread and see if something helps you out. I seem to have resolved the issue. I haven't seen a popup in weeks and using Shareport on all PC's.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: Backdoctor52 on January 04, 2009, 06:23:04 AM
I'm looking in to what possible scenarios will cause this message to pop-up.

as for "using" I mean NO HDDs connected to the USB port on the router. For instance, does this message pop-up when using a flash drive? printer? etc.

I have had the shareport active with  "nothing" connected, and still get pop-ups till I took shareport out of the startup.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: EddieZ on January 04, 2009, 06:42:52 AM
I have had the shareport active with  "nothing" connected, and still get pop-ups till I took shareport out of the startup.

Yep. It's really something inside the program or driver OR the enabling ports in the router.
Title: Re: UNSOLVED - 655 Shareport Connection Issues
Post by: whoareyou on January 31, 2009, 07:17:21 PM
If I click on check for new version now I get the error.  I noticed the date to check for update was set to 1/22/2009.  I believe I solved my issue by changing update every option to 365 days.It's not supposed to check now until 11/23/2009 (which isn't 365 days btw).  Anyway if all goes well I don't expect to see my message until almost end of year.
Title: Re: SOLVED - 655 Shareport Connection Issues
Post by: EddieZ on February 01, 2009, 02:52:29 AM
It's the update server being unavailable apparantly. Haven't seen the issue with the new 1.14 release.