D-Link Forums

The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: sammisgram on March 14, 2011, 11:18:07 AM

Title: No Tech Support
Post by: sammisgram on March 14, 2011, 11:18:07 AM

My old router died and after researching, thought I'd buy this router...DIR655.  Made all the connections, but I could not configure the router, no matter how I tried.  Tried online help, but no go.  I called the number listed for Tech Support and couldn't understand the company name by the person who answered.
I asked if it was D-Link Tech Support and he assured me it was.  Well then the run around began:  He told me I was the 100th caller and would receive $600 worth of merchandise all for free except for a $11.95 processing fee.  I told him I was not interested, just wanted help with my router installation.  He said he would take care of that as soon as I told him why I wasn't interested in the "free" thing.  This went on for about 5 mins....I kept telling him I wasn't interested, he kept asking me why...I finally hung up.  Didn't get my problem solved and the D-Link is now on it's way back to Amazon.  And of course, I will never buy another DLink product.

Title: Re: No Tech Support
Post by: billy_kidd on March 14, 2011, 04:53:12 PM

You got hold of Charlie Sheen; redial...

Title: Re: No Tech Support
Post by: sammisgram on March 15, 2011, 04:45:46 AM

i did redial...got him again.

Title: Re: No Tech Support
Post by: FurryNutz on March 15, 2011, 07:05:12 AM

If you explain what your trying to do with your router here in detail, maybe we can help you here?

What FW is loaded?
What HW version is it?
How is it connected?
What ISP service do you have? DSL or Cable?
ISP Modem stand alone or built in router?
Wireless modes your using?
Connected devices? Wired and Wireless?
Things like this...

Title: Re: No Tech Support
Post by: war59312 on March 15, 2011, 10:50:24 PM

Hell, another question. What number did you dial? LOL

Quote

For installation support within your free service period or for warranty authorization within your warranty period, call

1.877.453.5465
24 Hours
7 Days a Week

For technical support outside your service period, outside of free support scope, or with third party products, call

1.888.814.2882
6:00 AM-10:00 PM
Pacific Time
7 Days a Week
Visa and Mastercard Accepted

Source: http://www.dlink.com/products/?tab=3.contact&pid=DIR-655&rev=DIR-655 and click "Contact Info".

Title: Re: No Tech Support
Post by: point on March 16, 2011, 02:19:51 PM

Quote from: war59312 on March 15, 2011, 10:50:24 PM

Hell, another question. What number did you dial? LOL

Source: http://www.dlink.com/products/?tab=3.contact&pid=DIR-655&rev=DIR-655 and click "Contact Info".

And from where are you calling? Is better to get the number from your local d-link website.