D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: norbs on April 12, 2011, 06:07:46 PM
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I should start by saying I am no novice when it comes to networks but this router has been nothing but a issue since day one.
*The Setup -
2 wired PCS, 2 Wired Macs, 1 Wireless Iphone, 1 Wireless Ipad.
WPA2 Only / AES key, Channel 6, G/N only, Hidden SSID.
*The Problem -
95% of the time the wireless and wired is running fine. However, Sometimes randomly webpages on the computer will stop loading... but heres the kicker... other internet connected programs like Ventrilo, or torrents, or games will still be working and running from the net like there is no problem. When this happens the internet browsers on the macs and PCs will say page cannot be displayed instantly. Happens to all computers at the same time. After about 10min the webpages will load again. I have 16mbs internet and while this is happening my games and voice chat programs do not go up in ping at all.
I have turned off QoS since that made the most sence... but other then that I have no been able to figure it out. I even turned off wireless while it was happening and it still didnt fix it. A sure fire way to fix it is to restart the router.
Any help anyone? I am 100% stumped. Do I just have a bad out of the box router? it is only 2 weeks old.
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Any chance of setting up static IP reserved addresses on the router for your devices?
Set devices to auto obtain IP addresses.
Turn off Advanced DNS service.
Turn ON DNS relay.
Ensure primary and 2ndary DNS addresses are filled in under Setup/Internet/Manual.
Leave off QoS and any traffic shaping options to test.
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Has this unit be updated with FW?
Any other WiFi in the area? Might try changing channels, start at 11 and work down to 1.
Any house cordless phones?
I would do a factory reset then set up 1 Wired and 1 wireless device again on static IP address on the router.
Set devices to auto obtain IP addresses.
Turn off Advanced DNS service.
Turn ON DNS relay.
Ensure primary and 2ndary DNS addresses are filled in under Setup/Internet/Manual.
Set wireless to OFF and test the wired device first. Run some web pages and see what happens.
Then set up wireless for single mode G only with security WPA2 and Auto Cypher for this test.
Run some web pages and see what happens.
Only test this with 1 wired and 1 wireless then graduate.
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And if you bypass the router and go direct to the ISP modem I presume you don't see this issue?
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Wells it possible this unit could be faulty. I would recommend you but a another unit, Same model or different and test it out. If the newer unit proves good then you'll know. You could RMA this unit.
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Current Firmware Version : 2.00NA
Also, I have had wireless turned off and 10min later the issue happened once again. So I do not believe the wireless settings have anything to do with this web page no load.
To be more specific after testing I have found that when this crash happens it does not stop current open live connections. However it stops new connections from being made.
IE - You are watching a streaming video online (even though the network is crashed it is still actively steaming) Or your playing an online game, it does not disconnect you.
While at the same time - You open a new tab and google.com and the page times out. Or if you close and re-open the game, it will show you have no internet.
i have been having this exact same issue and have not found a solution
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Does this issue happen with ALL devices turn OFF accept for one?
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I might presume that something isn't right with the configuration if this does not happen with only one device on and the other off. I would troubleshoot the issue further while using one PC then graduate to the next one.
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I am having the same trouble. I bought this unit about one month ago, and the problem developed a few days ago. The only thing new is that a "View Newly discovered UPnP device" icon appears in the tray sometimes. I do not recall seeing it there before. I had a Linksys wireless g-router for several years, and I never had this issue. I am ready to box it up and go back to my other unit.
Oh, and under the "General" tab it says the time is Tuesday, May 11, 2010 5:22:52 PM, instead of April 16, 2011.
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Try using single mode G to test.
Try turning off uPnP.
Any other WiFi in the area?
Any cordless phones in the house?
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Wireless phones: one 900 Mhz and one DECT 6.0 Plus.
There are other locked wireless networks visible.
The system was working without a hitch for weeks; this just started about three days ago.
It is an intermittent problem; that makes it hard to troubleshoot.
I will disable the UPnP.
Time : Tuesday, May 11, 2010 5:37:43 PM
Firmware Version : 2.00NA , Wed, 12, May, 2010
Why do you think the current date is wroing?
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Well seems to be working up until 3 days ago, could mean interference.
Try changing channels, start with 11 and work your way down. I would test Single mode G for now. Maybe Mixed G and N if you have any devices that support N. Try testing with out Wireless phones if you can for a while. It's possible other WiFi in the are has moved in and causing the random drops.
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Has anyone made any progress on this issue? I have the exact same problem. I've been losing my browsing session intermittently for about a week now. My computers are wired to the router. I had 2.00 when this issue began. Tried 2.01 firmware to no avail.
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Norbs and Stress,
What ISP service do you have? DSL or Cable?
What ISP modem do you have? Make and model? Stand alone or built in router?
Does this connection drop happen if directly connected to the ISP modem?
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Let me jump into the fray as well...I'm having similar issues as everyone here. I purchased my DIR-655 last month and it's been problematic. Both wireless and wired connections will lose connection intermittently throughout the day. I've got two iPhones connecting to it throughout the day, a Boxee box, and my laptop (wirelessly). And randomly (maybe 12-18 times a day), I'll lose connection for a couple mins...then it'll come back on for 5 minutes, then crash again for another few minutes, then come back for another 10 minutes. Sometimes it might go 5 hours before causing more trouble. And now I'm getting significant download/upload speed issues...between the wireless connection (0.61 down/0.36 up), a wired connection from the DIR-655 (18 down/0.45 up), and a wired connection directly from modem (32 down/0.48 up). It is painfully slow. I've even switched back to my old Linksys router and I didn't have any problems (other than the fact that it's 5 years old).
A little background on my setup...
-The only interference I have in the house could come from two baby monitors. However, those are switched off on BOTH ends and I'm still having trouble. Also, I seem to lose connection on both wired and wireless devices at the same time, and that kinda tells me it's not interference. The router is only about 8 feet from my laptop with a direct line of sight between each other.
-I'm running version 2.00NA, B1 with WPA-Personal.
-My cable modem is a Motorola SB4200 Surfboard with cable service thru Time Warner (RoadRunner Turbo with Speedboost). I have no problems if my laptop is connected directly to the modem.
-I've tried all different channels, including ones different than all of my neighbors' routers, to no avail. And switching to single G, G+N, B+G+N, WPA on/off...everything, and it still does it.
-I've turned all devices off except my laptop...and it still does it. It however, seems to get worse when either me or my wife tries to connect via one of our iPhone 4's.
-I recall doing an automatic setup...I didn't do any advanced setup or anything originally. I have since, reset my factory defaults and started anew, and it still does it.
-I'm also about (unfortunately) 5 days beyond my 30 days return policy.
Let me know if you need any more info...and I'll provide whatever I can. But I'm thinking this unit is faulty.
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OpAck,
Does this happen on single mode G with only one Wireless device connected? Turn off all others to test.
Does this happen over a wired connection?
Turn off QoS and traffic shaping if ON.
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Yes, it still does it on single mode G with and without security on. And that's with just my laptop wirelessly connected to it (nothing wired connected either).
I know I'm also having the same problems with my wired connections because the past couple nights, when my laptop would randomly go out (wireless), my Boxee box (wired) would lose connection right along with it. So, yeah, it's both wired and wireless devices going out.
I turned off QoS and traffic shaping was on. I haven't had any connectivity issues yet, but it is REAL slow still. And it was never this slow before say, this morning and I haven't touched a thing. I just did another Speedtest, and over wifi, I'm 0.91 down/0.45 Up, while my wired connection (from the DIR-655) is 18 down/0.48 up (wired directly from the modem is more impressive (33 down/.48 up)). Something is just not right. But since I turned off QoS, I haven't lost connection. That might mean something...or, like I said, it might take a few hours for it to go down again.
Would upgrading to 2.01NA do any good?
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Ok, sounds like were getting something.
Noticed that if your using DHCP and QoS is ON, this thing slows down for some reason.
You could try setting up static IP addresses for you devices.
Leave off QoS unless you game and such.
Speed test is only good for a wired connection. Wireless is very unpredictable for speedtest. However if your getting 33down and .48Up when direct connect you should see close to if not the same thing when the router is online.
Make sure all cables are in good condition. The shortest cable between modem and router is preferred.
I suppose upgrading FW wouldn't be an issue here.
If you decide to, I would do the following:
Factory reset.
Load FW.
Factory reset.
Then turn off QoS and shaping.
Set up WiFi.
Ensure Advanced DNS Service is off.
DNS relay is ON.
Set static IP addresses on router for devices.
Ensure devices are set for auto obtain IP addreses, don't set up static IP's on them. Just the router.
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I appreciate all your help and assistance. I did as you said...and I'm still getting weak signal and the connection was lost about 6 times. Oh well...it really looks like it's just a bad unit. Hopefully I can RMA it and move on. I've never had any problems with D-Links in the past (love my Boxee box!), so one dud out of so many ain't so bad. ;D Thanks again.
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That possible, sorry it didn't work out. Hope the the RMA or new one will fix it.
I love my Boxee Box too. ::)
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I think I solved this issue for myself, anyway.
I noticed during this frustrating time of intermittent drops that the status LED--the globe icon next to the power icon--was steadily blinking. That was weird to me, but I wasn't sure if it was normal or not because I keep the router in a closet. Yesterday, I decided to do a factory reset of the router because I had skipped that step when upgrading the firmware from 2.00 to 2.01. As soon as the factory reset was complete, the status LED held steady. I then manually applied my settings instead of loading them from a file.
I've been up and running now for about eight hours with no issues. The status LED remains unblinking.
So anyone else with this issue might try a factory reset. I don't know how long this will last or if it is normal for the light to blink or not blink.
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Good to know this. Glad you seem to be up and running now. Keep us posted on how it goes.
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I think I solved this issue for myself, anyway.
I noticed during this frustrating time of intermittent drops that the status LED--the globe icon next to the power icon--was steadily blinking. That was weird to me, but I wasn't sure if it was normal or not because I keep the router in a closet. Yesterday, I decided to do a factory reset of the router because I had skipped that step when upgrading the firmware from 2.00 to 2.01. As soon as the factory reset was complete, the status LED held steady. I then manually applied my settings instead of loading them from a file.
I've been up and running now for about eight hours with no issues. The status LED remains unblinking.
So anyone else with this issue might try a factory reset. I don't know how long this will last or if it is normal for the light to blink or not blink.
Interesting. Mine is blinking like double the speed of your average vehicle blinker. The wifi status LED is also blinking, but it's not as frequent. That's interesting though.
Update: Ok get this now...my globe was blinking. So I decided to just try a factory reset once more and manually input my settings (I already updated to 2.01NA). After I reset it, the globe was solid and I had a great wired connection. Now, once I turned off QoS and sharing and saved those settings...the router reset and the globe started blinking. Weird. Yet I must say, it's blinking now, and the speed seems to be fine and even though it's been about 30 minutes, I haven't had any loss of connection.
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Power LED
A solid light indicates a
proper connection to the
power supply.
Status LED
A blinking light indicates that the
DIR-655 is ready.
Internet LED
A solid light indicates connection on the
Internet port. This LED blinks during
data transmission.
WLAN LED
A solid light indicates that the wireless
segment is ready. This LED blinks
during wireless data transmission.
WCN LED
Insert a USB flash drive with WCN
information. The LED will blink 3 times
if it successfully transfers the wireless
settings.
Local Network LEDs
A solid light indicates a connection to an
Ethernet-enabled computer on ports 1-4.
This LED blinks during data transmission.
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Gotcha thanks. Yeah, it doesn't seem to matter if it blinks or not on mine.
I was on a roll for about 2 hours, without any interruption in the connection...but just now <Poof!>...I got the yellow triangle (which sometimes doesn't even come on when I lose signal) and no connection. Resetting the router helped, but it immediately crashed again. Now I reset again, and I'm back up for the time being. I turn on the Boxee, and that was offline, so that tells me wired was again, out right along with my wireless connection. So, it was one last crack at it...now I'm going to call.
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There any logs for the router that have any thing of interest when this happens?
Seems odd that your unit is not behaving right.
Make sure all cables are in good condition.
Might try a different router if you have one handly. Helps to rule out cables and cable modem your using.
OK let us know how it goes.
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Yeah, I hooked my 6 year old Linksys router back up to make sure it's not the cable modem and wifi interference. Sure enough, I'm getting zero problems from the Linksys. And I also hooked up my laptop directly to the cable modem and also don't have any problems. So, I'm certain at this point that there is something really wrong with D-Link router.
Problem is, I can't do an RMA or whatever yet. I've called three times today and each time, I'm just told to do something that I've already done. First call, the guy told me to install 2.01NA...which I already did. He told me to restore factory defaults and call back if there is any more problems. I call back 30 mins later when it goes out again. Second call...I think he had me switch from 10/100/1000 mbps to 100mbps and do one other thing. Told me to call back if I have any more problems. I told him I'm certain this thing is very broken and not going to work. About an hour later, I call again when it goes out yet again. And the lady tells me to "change the name of my wireless connection and reset...and wait it out a couple days and not just a couple hours"...as if that's going to do any good. Sigh. I just want to return this thing...it's under warranty. I guess I'll call them again...but I was told to "wait a few days and not call within a few hours". She didn't understand that I've been dealing with the problems already for quite some time. Frustrating so far.
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Sorry your having a bad time with CS. Any chance you can return this for a refund?
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Sorry your having a bad time with CS. Any chance you can return this for a refund?
Uh...I wish. I'm on day 36 of my 30 day return policy. I thought it was ok that final week, but this week has been a different story. I've just got to suck it up and go thru the process I guess...I'm assuming eventually I'll get to the "Well, I guess we've done everything we can, so, we'll go forward with an RMA." But the last lady told me to "give it a few days and not a few hours" (referring to the fact that I called 3 times within the 2-3 hours) and that if I'm still having trouble after a few days...to call back and "we'll have to do a more advanced configuration." So, RMA's not on the next call. And I've said, it's broken...it's seriously not going to work. But I guess there's some troubleshooting protocol that has to be followed regardless of if I've done the steps already...I dunno. I'll get there.
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I'm still truckin' with the solid blue globe light. The only lights that blink now are the port lights during activity. Currently, I'm using all the factory defaults except for my network name and key. Oh, also I reserved a static IP for my printer.
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Kewl beans Stress. Hope it keeps working. Maybe we can Help out ol OpAck out. :)
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I'm trying to recreate OpAck's setup to see if I go back to being unstable. I turned off QoS. Guess what, now the globe light is blinking again. What the heck? I still have a solid internet connection though so far. I'll let you know what happens.
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When I turned QoS off is when the globe started blinking. Yet, I just switched back to my D-Link and just did yet another fresh restore and did not turn QoS off...and I've had a solid globe now. I had one little blip where my connection got really slow, but other than that, I've been up and running. I've now got my Boxee running...and I haven't seen any problems...yet. I'm not holding my breath.
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I encountered a dropped connection again with QoS off and the globe light blinking. I turned QoS back to enabled and the globe light stays solid. So far I'm ok again. Why does QoS affect the globe light? Somethin' ain't rite with this machine.
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Really weird! At least that seems to be making a difference for you. I did have another outage (with the globe solidly lit) before I went to bed last night. Yet this time, my wired connection worked. I know this because, over wireless, I couldn't even navigate to the D-Link configuration page. Once I plugged in to an available port, I was able to surf the internet and navigate to the configuration page. I'll give it a shot again today...but once it goes out, I'm going to make call #4 to CS.
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Since you two have the same router, Stress could save off his configuration to file and send it to OpACK and have him load it and see if there is any change. Stress would remove any PWs and such before saving the config to file. Might help.
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I guess the solid globe light was a red herring. I encountered a dropped internet connection this morning while in the solid light state.
I give up for now. I'm not a 100% sure that Road Runner doesn't have something to do with this. I've called them three times and they say everything is ok with my connection and modem, but you never know for sure. I might go back to my old wired-only router for awhile to see if it is more stable. I don't really need wireless at the moment. And like OpAck, I'm past the store return period, but still within warranty.
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Ok, that will help to determine if the ISP modem or the DLink router is the issue if you can connect a different router up. Let us know how it goes.
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Good Evening All
I too have been having the same issue as the rest of you. I eventually RMA my 1st (bought my first 1 in January 2011) one got my 2nd (April 23, 2011) one and still having the same issue. I am using up to date FW: Hardware Version: B1 Firmware Version: 2.01NA. One of you has been talking about LED lights. My world LED has always been solid and I have never had any issues with any of the lights showing any problems. I am using Road Runner. When I by pass the DLINK router I don't have any issues and when I go back to my old router and I don't have any issues with that either.
So I have performed several modifications from the tech support suggestions to my own thoughts and ways of correcting the problem but nothing seems to work. The issue is either a bad router, bad firmware or both.
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My internet issues started while on firmware 2.00 after about 5 months of no issues. The internet drops just started all of sudden with no changes to my router settings and no changes to the network devices. This leads me to believe that it is not the firmware.
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Added note...when I do a diagnostic of the problem, the message is DNS server CANNOT be found.
More detail on the drops: I can be on for 45 minutes to 1 1/2 hours then when I go to click on a link or type in an URL it does NOT connect (this is when I run the diagnostics). It states the the location cannot be found. Then after about 3 to 7 minutes I am able click on the link or put in the URL and the site is launched.
After reading several great reviews and spending money to upgrade my old router, I would really like for this thing to work. There has to be a reason why several of us are experiencing this problem.
Thanks
Bocko
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Bocko57, do you also have Road Runner?
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Yes. I saw that you had it too. Bad combination? What road runner modem to you have?
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Yes. I saw that you had it too. Bad combination? What road runner modem to you have?
I'm not sure if it is a bad combination or not. I just noticed that someone else on this thread had Road Runner, too. My modem is a Motorola SB5100.
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Any one know of RR supports DOCSIS 3? Might check this out and if so, test a SB 6120 modem.
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My modem is a Motorola SB5101. FurryNutz, I am not sure if RR supports DOCSIS 3. I will look into it and see if TWC (RR) has an upgrade modem to the SB 6120.
Thanks!
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Ok, the SB 5100 series is mostly an average low end cable modem. Pretty good here and there. Seen some issues with it.
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In my location, RR is running DOCSIS 2.0.
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I had great luck in running a Linksys cable modem for DOCSIS 2.0. Made the Switch to Motorola when the ISP supported v3.0.
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Hey guys,
Having the same issue here, random wired connection drops. I'll restart my cable modem and router and everything's back up. Whenever it goes down I'm still able to access the router menu. From the router menu I can ping out and get a normal response. But when I try from my computer I get nothing. I'm using stock settings on latest firmware. Thought I'd try and troubleshoot it for a while, but now I'm out of my 30 day return and hope I don't have to deal with DLink customer service so I don't have to play 20 questions to exchange it.
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What ISP service do you have? Cable or DSL?
What ISP modem do you have? Stand alone or built in router?
Ensure cable between modem and router is in good condition and shortest length is preferred.
Turn off QoS?
Turn off Advanced DNS services. Enable DNS Relay. Ensure DNS ip addresses are being auto filled in under setup/internet/manual.
I would set up static IP addresses for all connected devices on the router. Ensure devices are set up for auto obtain ip addressing.
Set firewall settings to Endpoint Independent for TCP and UDP.
Let us know how it goes.
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Road Runner, cable, modem is Cisco 2100
Updated all the settings and it's running great so far. I'll keep you posted. Thanks!
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Good, keep us posted. ;)
Road Runner, cable, modem is Cisco 2100
Updated all the settings and it's running great so far. I'll keep you posted. Thanks!
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I'd like to chime in as well in saying I've got a DIR-655 and am using Road Runner service. I'm running several wireless laptops, phones, and a printer off of the device along with three wired desktops. The issue's become persistently worse over the past week or so to the point of the internet becoming completely unusable.
It's not the modem as I've connected a computer directly to it with no issues. The problem arises when the router comes into play. It sounds like some sort of conflict with the service provider and this specific router. I'm going to purchase a Linksys later today to see if this router is the problem.
Thank you to everyone who has posted up information so far!
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I also have this seemingly problematic combination of router and modem/isp. What I have noticed is that when I change settings and the router reboots I get an IP conflict randomly when it tries to reconnect the wireless. Don't know if that helps us get any closer to solving this mystery... but it's something to look into.
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One other troubleshooting possibility here, if you have friends, neighbors or family near by with the same or different ISPs, take this router to there house and try it out. Could even swap it for theres for a short term test, couple of days. See if this problem tracks and exhibits on there systems. Yes, trying a different brand router is another option as well. Please let us know what you find out.
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I had a DIR-615 right before this one connected to the same modem with 0 issues for almost a year.
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I seem to have fixed the issue of randomly dropped internet connections for me. I noticed that on the manual internet settings page of the router set up, the Primary and Secondary DNS addresses were 0.0.0.0. I set them to the DNS entries for OpenDNS (opendns.com). I don't know why they were blank and for how long.
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You can use your ISP DNS addresses as well. Glad you were able to fix it.
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You can use your ISP DNS addresses as well. Glad you were able to fix it.
Thank you for your help on this issue. You reminded people several times on this thread to check DNS entries. I finally listened. :-[ Anyway, I thought the DNS entries were supposed to be auto-filled. I don't know why I had to manually set them.
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Usually they are, I think the router does fill them in, however it just depends on what it detects from the ISP modem. Some do, some don't. Why I ask and mention that here in the forums.
I would turn off Advanced DNS Services and Turn on DNS relay.
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Hello, all. I'd like to join in on this thread. I've been a dir-655 owner for about 6 weeks now. The first 4 went by with only a reset here and there. Then, I started having the same issues described on this thread (can't connect to web pages, yet torrents and remote desktop sessions will be chugging along) I just made the changes recommended here last night (turn off Advanced DNS, turn on DNS relay) and time will tell if that solves it.
The reason why I found it necessary to join in is to ask this question: Could the problem be with those DNS servers recommended by d-link? Are they just under load and certain users feel the brunt of it more than other users? Or is there something potentially critically buggy about them?
I'm a wifi novice, so feel free to correct me if my knowledge of what I think a DNS to be is wrong. Curious to hear thoughts as well.
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It's been reported that in some cases that the DNS that DLink recommends has had some issues. It's possible that under certain load times that DLink DNS can get bogged down. Its' preferred to use your ISPs DNS addresses as a priority, then maybe 3rd party DNS like DLink or OpenDNS or DynDNS for those who want to tweek or tinker with that.
Link>Finding Faster DNS Addresses using Name Bench (http://forums.dlink.com/index.php?topic=53222.0)
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So, I had a few more drops since my last post, but now I'm on my second day of testing a new solution. I started shopping for a new router, and was highly interested in the 1 star reviews of all the models I was interested in. Every model suffers from drops and hangs. However, I did see a common thread. A lot of people were using bit torrents. A few google searches later, and I discovered that routers have something called a NAT (Network Address Translation) table. Basically each time you connect with a peer, it eats up a slot in the NAT table. The NAT table is finite, so when it fills up, that's when we start to see hangs.
A lot of routers out there have support for dd-wrt (custom firmware) that allows you to adjust the size of the NAT table to 4000 connections or so. Unfortunately, the dir-655 doesn't support dd-wrt.
My solution was just to open up by bit torrent client (utorrent) and limit the amount of connections to 50. The results have been "so far so good"!
Unfortunately, I couldn't find any way to adjust the NAT table size in the router. Does anyone know how to do that? What about further optimizations to limit the load on the router for users running bit torrent? Any ideas?
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How about adjusting the size of peers and connections in BT? I think they are opened up to alot. How about adjusting BR for just a few ups and downs? When I was doing that I only let 1 up and 1 down at a time.