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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: brandoj on April 27, 2011, 05:08:41 PM

Title: Router reboots every time HP laptop launches medismart photo s/w
Post by: brandoj on April 27, 2011, 05:08:41 PM

My wife has an HP laptop running windows 7. when she opens a photo on her laptop , HP mediasmart photo software launches. At the same time , my DIR 655 router reboots knocking everybody off line until it comes back. It does this consistently whenever a photo is opened for viewing on the laptop. I have tried about everything I can think of but still cannot figure this one out. Is it Win7? HP? Dlink? all? both? I've tried defaulting my router and it still does it. I tried the latest firmware, no help. Arg!  :o - anybody out there experiencing this ? any suggestions?  - Thanks!

 Jamie...
Router firmware version 1.35NA
Laptop causing problems: HP Pavillion Dv7 w/AMD processor running Windows 7- factory load

Other Networked devices are as follows:
Printer: HP Officejet 6500 Wireless
Dell Precision 530, Dell precision 670 and Dell E6400 Laptop - all Running XP Pro SP3.

Title: Re: Router reboots every time HP laptop launches medismart photo s/w
Post by: FurryNutz on April 28, 2011, 07:05:07 AM

wonder if this SW has any streaming or media sharing abilities. Is multicast streaming enabled on the router?
I might set up some static IP addresses for your devices on the router.
Check the logs of the router when this happens. Any information there?

Title: Re: Router reboots every time HP laptop launches medismart photo s/w
Post by: brandoj on April 28, 2011, 10:05:26 AM

I set multicast on the router- no help. I already use reserved dhcp for everyone but I will try using static ip's and see what happens. Thanks for the tip!
J..

Title: Re: Router reboots every time HP laptop launches medismart photo s/w
Post by: davevt31 on April 28, 2011, 10:25:49 AM

When Furry says static IPs he is talking about using ther DHCP Reservations which you state you are already using.

Need to get everyoe to use the same  nomenclature:

Static IP- IPs are hard coded on the systems itself
DHCP - IPs are received from the DHCP Server and CAN be random
DHCP Reserved - IPs are received from the DHCP will be same everytime.

Title: Re: Router reboots every time HP laptop launches medismart photo s/w
Post by: brandoj on April 28, 2011, 11:59:38 PM

I think I resolved the problem, or at least temporarily stopped it from happening. I found a firewall entry in Norton security suite (running on HP Laptop W7)and blocked outbound access to the hp mediasmart photo application. launched the app a bunch of times and no auto reboot of router at all. Tested print capabilities from laptop and all is good. Wife happy, I am happy!  ;D ::)
Thank You all for the advice and tips.

Jamie.

Title: Re: Router reboots every time HP laptop launches medismart photo s/w (RESOLVED)
Post by: FurryNutz on April 29, 2011, 07:49:44 AM

Glad you found the fix. Enjoy.

Title: Re: Router reboots every time HP laptop launches medismart photo s/w
Post by: JtheForth on May 03, 2011, 11:09:41 PM

I am kind of having the same issue, My HP Touchsmart TM2 reboots the router everytime there is heavy usage.