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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-825 => Topic started by: CommandoBob on June 09, 2011, 09:48:06 PM

Title: Newbie needs help
Post by: CommandoBob on June 09, 2011, 09:48:06 PM

I think I am missing something simple, but I don't know what it is.

Here is what I did to install the router the last time:

• Turn off the DSL modem (2 Wire 1000SW).
• Turn off the previous router, Linksys BEFSR41.
• Plug the "Internet" cable (modem to router) into the DIR-825.
• Plug my PC into the DIR-825.
• Attach the power cord.
• Play some minesweeper while the power light, wireless lights and the port light for my PC turn blue.
• Let the CD install stuff, turn back on the modem, wait for all the lights to go green, let the CD finish.
• Assign router password and network names.
• See the 'Congratulations!' screen.
• Wait three to four minutes before the Internet light turns orange and then goes black.
• Confirm that the "Local Network"  on the DSL modem is no longer green but is now black, too.
• Grit my teeth, but keep my language suitable for church.
• Unplug the DIR-825.
• Reconnect the Linksys BEFRS41.
• Reset the DIR-825.

I have not updated the firmware to the DIR-825.  The box states H/W Ver.:B1   F/W Ver.:2.00NA. The box mentions Win XP SP2 and Vista but says nothing about Win7.

In previous installation attempts, I have gone into the router and manually configured the PPPoE settings.  That made the connection die faster.

I picked this up at an Office Depot that is within walking distance of my house.  I got it Monday, June 6 and haven't gotten it to work yet.

I do not understand the 3 to 4 minutes of internet connectivity.  You either connect or you don't.  It is very binary.  Yes/No.  True/False. Connect/Can't Connect.

Am I doing something wrong or did I get a bad unit?  Am I misunderstanding something? 

Title: Re: Newbie needs help
Post by: FurryNutz on June 09, 2011, 11:19:52 PM

Make sure that Always On is enabled under PPPoE settings.
Ensure Advanced DNS Services are disabled.
Ensure DNS addresses are being filled in under Setup/Internet/Manual.
Ensure DNS Relay is enabled under setup/networking.
Might try setting reserved IP addresses on the router for your devices.
Set up Firewall for Endpoint Independent for TCP and UDP.
Turn off QoS in mean time.

How are you connecting to the 628? Wired or Wireless?
What wireless modes are you running? Mixed? Single?

Title: Re: Newbie needs help
Post by: CommandoBob on June 10, 2011, 06:34:38 PM

Quote from: FurryNutz

How are you connecting to the 628? Wired or Wireless?
What wireless modes are you running? Mixed? Single?

At the moment I am only connecting via a Wired connection.  I have not set up any Wireless connections but when I do I plan to use both bands.

Quote

Make sure that Always On is enabled under PPPoE settings.
Ensure Advanced DNS Services are disabled.
Ensure DNS addresses are being filled in under Setup/Internet/Manual.
Ensure DNS Relay is enabled under setup/networking.
Might try setting reserved IP addresses on the router for your devices.
Set up Firewall for Endpoint Independent for TCP and UDP.
Turn off QoS in mean time.

I did the best that I can.

Before I got started I changed the password in the 2Wire DSL Modem just to be sure I had it right.
Then I did my drill, but did it all manually.

I did the internet page first and noticed that as soon as I set the password in the router and saved it that the Local Network light went out on the DSL Modem.  It did not come back until I switched back to the old Linksys router.

The next few posts are screenshots from my setup.  I can say what I have done, but a picture makes it clearer.

Note: I am active in another forum that uses [SPOILER](something)[/SPOILER] tags, which hides tghe something between the two tags.  I had planned to put these images inside those tags, but this forum does not support them.

Title: Re: Newbie needs help
Post by: CommandoBob on June 10, 2011, 06:35:17 PM

Internet Page
(http://i589.photobucket.com/albums/ss337/art76016/Other/DLinkIssues/InternetPage.jpg)

Title: Re: Newbie needs help
Post by: CommandoBob on June 10, 2011, 06:37:12 PM

Dynamic Settings

I could not find Advanced DNS Services.  This was as close as I came.

(http://i589.photobucket.com/albums/ss337/art76016/Other/DLinkIssues/Dynamic.jpg)

Title: Re: Newbie needs help
Post by: CommandoBob on June 10, 2011, 06:38:33 PM

Network (Top of Page)
(http://i589.photobucket.com/albums/ss337/art76016/Other/DLinkIssues/NetworkTop.jpg)

Network (Bottom of Page)
(http://i589.photobucket.com/albums/ss337/art76016/Other/DLinkIssues/NetworkBottom.jpg)

Title: Re: Newbie needs help
Post by: CommandoBob on June 10, 2011, 06:39:22 PM

Firewall
(http://i589.photobucket.com/albums/ss337/art76016/Other/DLinkIssues/Firewall.jpg)

Title: Re: Newbie needs help
Post by: CommandoBob on June 10, 2011, 06:40:08 PM

QoS
(http://i589.photobucket.com/albums/ss337/art76016/Other/DLinkIssues/QoS.jpg)

Title: Re: Newbie needs help
Post by: CommandoBob on June 10, 2011, 06:41:47 PM

Firmware
This may or may not be helpful, but a lot has been posted about the firmware.

(http://i589.photobucket.com/albums/ss337/art76016/Other/DLinkIssues/Firmware.jpg)

Title: Re: Newbie needs help
Post by: CommandoBob on June 10, 2011, 06:42:54 PM

Status (Top of Page)
(http://i589.photobucket.com/albums/ss337/art76016/Other/DLinkIssues/StatusTop.jpg)

Status (Bottom of Page)
(http://i589.photobucket.com/albums/ss337/art76016/Other/DLinkIssues/StatusBottom.jpg)

Title: Re: Newbie needs help
Post by: CommandoBob on June 10, 2011, 06:46:32 PM

I feel like I have spammed my own thread.  :o  Sorry.

If any of these posts are not helpful I will remove the image.  Just let me know.

Title: Re: Newbie needs help
Post by: FurryNutz on June 10, 2011, 07:56:11 PM

Thanks for the pictures, you could have done just one posting. LOL.
So it looks like the DSL router portion of the modem and this router is using the same IP address, 192.168.0.1.
I see the DNS is showing that same which means these 2 devices are in conflict.

I recommend and preferred bridging the DSL modem if possible and turning off the router portion of that devices, however if you cannot, then I would change the 825s addresss from 0.1 to something like 1.1. The Ip address can be anything as well. I use my house address for my IP address pool. Then put the 825s IP address in the DSL modems DMZ if you can't bridge the DSL modem. Having 2 routers online make things complicated and can cause connection issues.

Let us know if this helps

Title: Re: Newbie needs help
Post by: CommandoBob on June 13, 2011, 10:43:47 PM

I saw your note late Friday and tried to act on it Saturday but had no luck.  Real life kicked in and I didn't get back to this until earlier tonight.  When I came here to post, the forum was down (I could not connect).

Here is a log of my last attempt:

Starting up

• Reset the DLink DIR-825 router to factory settings.
• Unplugged the router from power.
• unplugged the 2Wire  1000SW DSL Modem from power.
• Unplugged the old Linksys BESFSR41 wired router from power (5:40 pm).
• Removed the cat5 cables from the Linksys.
• Plugged the internet and my computer into the DLink (5:43).
• Powered up the DLink (5:43).
• Power light, both wireless and the wired connections turned blue (5:45).  Internet connection is black.
• Power up the DSL Modem (5:46).
• Power, broadband and local network are green, green and green (5:47).
• Internet light on DLink is blue (5:47).
• So far, so good.

Configure

• Open up IE7 and hit Google (my home page).
• http://192.168.0.1/
• Log in (default password)
• Setup -> Internet -> Manual settings
• Connection = PPPoE, Dynamic Address = True.
• set username and password.
• Reconnect Mode: Always On
• Connection hasn't failed after six minutes (record!), so I go browsing.
• Connection lost on DLink after this (noticed at 5:55).
• Local network light is off on the DSL Modem (5:56).
• Leave Secondary DNS blank.
• Save settings (5:57)
• Get the DLink wait 15 seconds screen, come back to where I was.
• Setup -> Networking Settings -> Router Settings section
• Router IP Address: change from 192.168.0.1 to 192.168.1.1
• Enable DNS Relay = True.   
• Setup -> Network Settings -> DHCP Server Settings section
• Enable DHCP = True
• DHCP IP Address Range: set to 192.168.1.100 to 192.168.1.199
• Make no other changes to this section.
• Realize I missed this section in my earlier screen shots!  Oops!
• Save Settings.
• The DLink 15 second screen.  Click continue and it comes up blank.
• htpp://192.168.1.1 (6:06)
• "Internet Explorer cannot display the webpage"

Again

• Reset the DLink; leave the DSL Modem turned on.
• Power, wireless and my connections lights are blue, internet is orange.
• Local connection light is black on the DSL Modem (no change)
• New browser (6:11)
• htpp://192.168.0.1
• "Internet Explorer cannot display the webpage" (6:12)
• Reset the DLink again.
• All lights go off (except the logo light); close browser.
• Lights are back to blue; internet light is black (6:15).
• Internet light is orange (6:15).
• New browser.
• http://192.168.0.1.
• Now we get the DLink sign in page.
• Redo the Internet page (PPPoE section) and save (6:18).
• DLinks 15 second pause page and continue button.
• Local network light is Green on the DSL Modem; Internet light is Orange on the DLink.
• Network settings:
• Router IP back to 192.168.1.1.
• DHCP IP address range changes automatically.
• Save settings (6:21)
• DLink's 15 second of pause; Continue.
• "Internet Explorer cannot display the webpage"
• Local network connection is still green on the DSL Modem; Internet light is still Orange on the DLink.
• Close browser, open new one.
• Cannot connect to Goggle (expected) (6:23)
• http://192.168.1.1
• "Internet Explorer cannot display the webpage"
• Close browser (6:25).

And again

• Reset the DLink; do not touch the DSL Modem.
• DLink lights are blue, the Internet light is blue, too ! (6:28).
• New browser, find Google.
• Browser some more (veryDemotivational DOT com).
• Open second browser at 6:33; it does not get to Google.
• Everything is blue on the DLink and green on the DSL Modem.
• First connection is still up but very slow.
• Close second IE; open up a third one.  It cannot connect. (6:38)
• Refresh third IE; it now gets to Google (6:44).
• First connection has been live (sluggish but live) for over 10 minutes.
• Sent third IE to Fox News; connected fine
• First one is stil live at 6:51.
• Something is wrong but I don't know what.  I have internet connection without doing anything to the DLink?
• Close both browsers and see if this still connected after dinner (6:52).
• Turn off PC.

After dinner

• Come back at 8:38 and turn computer back on.
• All lights are blue on the DLink and all lights are green on the DSL Modem.  They haven't changed from earlier.
• Open up IE and hit Google.  Go to the NCIS Episode list at Wikipedia; see the page.
• Open second browser and go to BoardGameGeek DOT com; no problem (8:40).
• close both browsers (8:42).
• Unplug the DLink Router.
• Reconnect the Linksys box.
• http://gateway.2wire.net/ (DSL Modem)
• Have option of IP address range here, too (as shown below)

DSL Networking Page
(http://i589.photobucket.com/albums/ss337/art76016/Other/DLinkIssues/DSL_Network.jpg)


Results
While I could connect to the internet, it seemed like I did something wrong.  I mean, no configuring the router at all, no CD software installation and now it just works?  Why now and not before?

So I unplugged it and went back to the 'old' technology.

And posted here, for help, insight and learning.

Title: Re: Newbie needs help
Post by: FurryNutz on June 14, 2011, 07:32:23 AM

Seems to be working huh?
I wonder if you could put the 825s IP address in the DSL Modems DMZ.

Title: Re: Newbie needs help
Post by: CommandoBob on June 15, 2011, 06:52:09 PM

Quote from: FurryNutz on June 14, 2011, 07:32:23 AM

Seems to be working huh? 

Well, it was until I turned it off.  It seemed so random that it worked.  No configuration, no tweaking; it just worked. 

It seemed too easy.

I am fixing to see if I can get it to work again, but I'm not holding my breath.

Title: Re: Newbie needs help
Post by: CommandoBob on June 15, 2011, 08:04:46 PM

To see if I could get this thing to work again.

Before Starting

• 2Wire  10000 SW DSL Modem: all lights green
• Linksys BEFSR41 wired Router: Internet and 2 wired connections are both green.
• Both PCs can connect to the Internet, but I will be using mine for most of this.

Starting

• Unplug the Linksys.
• Uncable the Linksys and set it aside.
• Plug the Internet into the DLink DIR-825.
• Plug in my cable connection.
• Plug in the DLink (20:59)
• Local connection goes black on the DSL Modem, but then it comes back.
• All lights are blue on the DLink (21:02)
• Wait a couple of minutes more, don't want to rush things (21:06)
• Open up IE 7.
• Shazam!  I connect.
• Plug in the other PC to the DLink.
• Clear out the cache in IE 7.
• Go to http://www.freepuzzlegames.biz/ (21:09)
• Start up Bubble-Shooter.  It takes much longer than normal to load. The page says Done but it is missing stuff, so I refresh it (21:11).
• Now the Local Connection on the DSL Modem is black (21:12)
• And the page does not refresh.  Instead:
• "Internet Explorer cannot display the webpage"
• All the lights on the DLink are still blue.

After Starting

• Once again, no connection.
• Unplug the DLink (21:16).
• Uncable the DLink.
• Reconnect the Linksys.
• Local connection on DSL Modem turns green.
• All the lights on the Linksys are green.

Whatever I did the other day I did not do know.  But asided from resetting the DLink 3 times, I don't see that I did anything different from the last go-around the other day, when it somehow 'worked'.

Title: Re: Newbie needs help
Post by: FurryNutz on June 15, 2011, 08:08:52 PM

Does the 2Wire have  DMZ?
I presume that the 2wire modem isn't bridged or bridgable?

Title: Re: Newbie needs help
Post by: CommandoBob on June 16, 2011, 05:22:38 PM

I went to the DSL Modem's to look for DMZ and such.

Then I saw it.

Oh, No!
(http://i589.photobucket.com/albums/ss337/art76016/misc/dLinkFacepalm.jpg)

This DSL Modem broadcasts a wireless signal.

I never knew.....

802.11g, but hey, it is wireless.

I've had it since 2004 and never even considered the fact that it might be wireless.  It wasn't until last week that I even went into the thing via a browser.

And all I've gone through to get this thing connected.  Two Cisco routers and this DLink, all for naught.

From Despair.com
(http://i589.photobucket.com/albums/ss337/art76016/misc/agony.jpg)


Pretty much sums it up.

Anyway...
I did not see a DMZ in the 2 Wire DSL Modem and I'm not quite sure what is meant by bridgeable.

But do I even need the DLink?

Title: Re: Newbie needs help
Post by: FurryNutz on June 17, 2011, 10:12:23 AM

Well if the 2wire doesn't (bridge) meaning that effectively turning off it's router funtions, they might not beable to do that, not sure. I would do some searching on the internet, or have a DMZ, shame it doesnt', might search this too. Then if it has wireless, then it's kind hard having 2 routers on the same line. Makes it hard for the 925 to work properly. IT's preferred to have a stand alone DSL modem, meaning it doesn't have a router or any wifi built in when using these external routers. Some DSL modems can be bridged,
http://www.ehow.com/how_5160159_put-wire-bridge-mode.html (http://www.ehow.com/how_5160159_put-wire-bridge-mode.html)

It's always preferred to use external routers as they have more features and capabilities and work better vs ISP HW.

Do your own research and see if you can find some info. Let us know how it goes.

Title: Re: Newbie needs help
Post by: CommandoBob on June 18, 2011, 02:13:19 PM

Saturday, June 18, 1:35 pm local time


Before Starting

• 2Wire  10000 SW DSL Modem: all lights green
• Linksys BEFSR41 wired Router: Internet and 2 wired connections are both green.
• Both PCs can connect to the Internet, but I will be using mine for most of this.
• Went into the 2Wire DSL Modem and took screenshots of everything I could before any changes were made.

Inside the 2 wire DSL Modem

• Went to the link on eHow How to Put a 2Wire Into Bridge Mode (http://"http://www.ehow.com/how_5160159_put-wire-bridge-mode.html").
  
• Thank you for the link, FurryNutz.  Shazam!  I don't think I would have ever found that on my own!
• Copied the instructions into Notepad and saved it.
• Went into the 2Wire DSL Modem.
• Home Network -> Network Summary -> Disable Wireless and confirm.
• Broadband -> Advanced Settings -> Settings Section of the page:
• VPI: 8 -> 0 and VCI: 38 -> 35.
• PVC Search: Enabled -> Disabled
• Broadband -> Network Summary -> Broadband Network section of the page:
• Connection Type: PPPoE -> Direct IP (DHCP or Static)
• Click Save at the bottom of the screen.
• gateway.2wire.net/mdc (no links, accessable only via direct URL)
• Management and Diagnostic Console -> Advanced - Configure Services:
• Enable Routing: unchecked.
• Click submit at the bottom of the page.
• Close browser.

Inbetween Step

• 2Wire DSL Modem: Local Network light is red and not flashing.
• Linksys router: everything is green.

Install via the CD (aka 'Brains-on-hold Method')

• Unplug DSL Modem.
• Unpluge Linksys router.
• Uncable Linksys router.
• Cable up the DLink DIR-825.
• Power up the DLink.
• Internet light is off on the DLink.
• Power up the DSL Modem.
• Check the time.  It is 2:07 pm.
• After two minutes, Local Network on DLS Modem is red and steady.
• After two minutes, Internet light on DLink is orange and steady.
• Opted for Dynamic (DHCP)
• No Internet detected.
• Continue with the installation.
• CD finishes at 2:17 pm.
• Do not install the DLink toolbar.

After the Install (2:18 pm)

• The lights have not changed since noted earlier.
• Open a browser to htpp://192.168.0.1
• Log in.
• Note: sometimes the image characters are hard to determine.  Is it a blocky 8 or a captial B?
• This time I get lucky and get in on the first attempt.
• Go to Setup -> Network Settings:
• Router IP Address: 192.168.0.1 -> 192.168.1.1
• Save Settings.
• Get the DLink 15 second screen.
• Internet light is black on the DLink, then turns orange.
• Cannot connect to 192.168.1.1 or 192.168.0.1.  This is what has happened before.
• Run windows Network Diagnostics.
• It detects a problem with the modem and/or router.
• Unplug the DLink at 2:38 pm.
• Power it up again at 2:31 pm.
• In due time, all the DLink lights are blue, except the Internet which is orange.
• Click Next on the Windows Troubleshooter at 2:33 pm.
• It could not fix the problem.
• Try again to http://192.168.1.1 and connect to DLink.
• Setup -> Manual Internet Connection Options:
• My Internet Connection is: Dynamic IP (DHCP) -> PPPoE.
• Enter username/password.
• Reconnect Mode: On Demand -> Always
• Save settings.
• DLink Pause screen.
• Internet light is black on the DLink.
• Local Network is red on the DSL Modem.
• Advanced -> QoS Engine:
• Enable QoS Engine: checked -> not checked.
• Save Settings (2:43 pm).
• DLink's 15 second wait screen.
• Setup -> Network Settings:
• Enable DNS Relay: checked -> unchecked.
• Save Settings (2:48 pm).
• Now the Internet Light turns Blue on the DLink.
• Local Network is still red on the DSL Modem.
• Open new browser but it cannot connect to Google.
• Unplug DSL Modem (2:50 pm).
• Internet light goes orange on the DLink (expected).
• Power up the DSL Modem at 2:57 pm.
• At 3:00 pm, the Local Network connection the DSL Modem is still red.
• Unplug DSL Modem again (3:00 pm).
• Power it up again at 3:07 pm.
• At 3:16 pm the Local Network light on the DSL is still red.

Conclusion (3:16 pm)

• I've missed something somewhere, but I did not save FurryNutz's first set of instructions to a text file.
• Unplug and uncable the DLink.
• Cable and power up the Linksys.
• Cannot connect.
• Unplug the DSL Modem (3:19 pm).
• Power it up at 3:25 pm.
• Local network on DSL still red at 3:33 pm.
• Great, now I cannot connect at all.
• Get to the Linksys, set connection type to PPPoE.
• Save settings.
• Local Network still red.
• Read documentation on the DSL Modem.  No physical reset switch.
• Unplug DSL Modem. Wait (did not log the time, but did a bit of reading).
• Power up the DSL Modem.  Read some more.
• Local Network still red.
• Great.  I've killed my Internet connection totally and need the phone company to reset the DSL Modem.
• On a whim, open a browser.
• Suprise!  I can connect.
• Come here to update (4:08 pm).

Title: Re: Newbie needs help
Post by: CommandoBob on June 18, 2011, 02:16:49 PM

As I look back on my notes, I see in the After the Install that after the DLink's Internet light went to blue and the DSL Modem rebooted, I did not try to open a browser.  Maybe I should have.  I assummed that since the Local Network light on the modem was not green then there was no connection.  But at the moment the Local Network is red and still I am connected.

Just a bit scared of not being able to connect at all.

Title: Re: Newbie needs help
Post by: CommandoBob on June 19, 2011, 08:05:37 PM

Premise
Yesterday I did not try to connect when the DLink had all blue lights and I was surprised when I went back to the Linksys router that I did have an internet connection. I did not resset the DLink yesterday, I just unplugged it. Tonight I will reconnect it and see if I can reach the internet.

Sunday, June 19, 9:18 pm local time


Before Starting

• 2Wire  10000 SW DSL Modem: Local Network light is red.
• Linksys BEFSR41 wired Router: Internet and 2 wired connections are both green.
• Both PCs can connect to the Internet, but I will be using mine for most of this.
• Could connect to the Linksys Router (192.168.1.1)
• Could not connect to 2Wire DSL Modem (192.168.0.1 or http://gateway.2wire.net)
• When I ended yesterday, the DLink DIR-825 did not get reset.
• Hope than when I switch out the routers the DIR-825 will connect to the Internet.

Switching Out (9:22)

• Unplug the Linksys.
• Uncable the Linksys.
• Cableup the DLink.
• Powerup the DLink (9:23).
• All DLink lights are blue except for the Internet (9:27).

Debug and Fixit Mode

• Cannot connect to Google (expected).
• Connect to DLink Router.
• Advanced -> Firewall Settings:
• UDP Endpoint Filtering: set to Endpoint Independent
• TCP Endpoint Filtering: set to Endpoint Independent
• Save Settings (9:32).
• Can ping 192.168.1.1 (DLink Router).
• Cannot ping 192.168.0.1 (DSL Modem).
• Cannot ping www.abc.com (Ping request could not find host www.abc.com)
• Check notes from yesterday.
• Enable DNS Relay: checked -> unchecked.
• Save settings.
• Enable DSN Relay remains checked (True).
• Internet light is still orange.
• Unplug the DSL Modem (9:43).
• Power up the DSL Modem (9:46).
• Local Network light is red on DSL Modem.
• Internet light is blue on DLink (9:50)
• Cannot connect to Google.
• Cannot connect to DSL Modem.
• Internet Light turns orange on DLink (9:52).
• Internet light is blue again (9:54).
• Try to connect to Google; Internet light goes back orange; cannot connect (9:55).

Repair and Restore Mode

• Unplug the DLink (9:56).
• Uncable the DLink.
• Cable up the Linksys.
• Power up the Linksys (9:57).
• Connect to Google with no problem.
• Come here and post.