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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: peloun on July 11, 2011, 10:24:04 AM

Title: Losing 3mpbs with this router, help!
Post by: peloun on July 11, 2011, 10:24:04 AM

Hello

I just bought this router. Unfortunatly im losing close to 3mpbs !

When I was connected directly to the modem i had a little over 12.5 mpbs

Now im stuck at 9.5mbps and it won't go higher!

I read a bit over the forum. I tried turning off the QOS but it didn't change a thing.

Here a little extra information;

My internet provider is Cogeco
MY computer is wired
I tried 2 internet tester, both give me the exact same result

please help me!

Title: Re: Losing 3mpbs with this router, help!
Post by: FurryNutz on July 11, 2011, 10:26:53 AM

What HW version is your router?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
Ensure you turn off ALL QoS settings to be sure.

Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
Turn off Advanced DNS Services if you have this option.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.


Turn off all anti virus and firewall programs on PC while testing.
Turn off all devices accept for one wired PC while testing.

Title: Re: Losing 3mpbs with this router, help!
Post by: peloun on July 11, 2011, 10:38:11 AM

MY HW is B1

My ISP is cable
Stand alone router
QOS all off

DNS ip are filled
DNs turned off
Dns relay ON
DHCP serverved IP done
All devices are set to auto obtain ip address
Endpoint independent done

all anti virus and firewall off
only my computer running

yet no change :(

Title: Re: Losing 3mpbs with this router, help!
Post by: FurryNutz on July 11, 2011, 10:40:49 AM

What ISP modem do you have? Model?

Ensure the cable between the Modem, router and PC are in good working order.
Swap out cables for known good ones. Cat6 is preferred. Shortest possible between Modem and router.

Title: Re: Losing 3mpbs with this router, help!
Post by: peloun on July 11, 2011, 10:44:15 AM

MY ISP modem is a ARRIS TM722

I tried switching the wires but nothing changed

My old router didnt make me lose any mbps. I changed it because it simply stoped working. So i don't think the wires are the problem :S

Title: Re: Losing 3mpbs with this router, help!
Post by: FurryNutz on July 11, 2011, 10:49:19 AM

This Arris modem have phone services by chance or just internet?
Arris and some external routers have been know to have some connection and speed issues. Especially with Phone services.

Title: Re: Losing 3mpbs with this router, help!
Post by: peloun on July 11, 2011, 10:50:04 AM

yes the phone is connected in the modem

Title: Re: Losing 3mpbs with this router, help!
Post by: FurryNutz on July 11, 2011, 10:58:00 AM

Under Status/Device Info/Wan section, are you getting a 192.168.#.# IP address or a ##.##.###.### address?

Seen similar issues with Arris modems and routers. Hasn't been a good combination.

What FW version is currently loaded?

Maybe we can teamviewer.com and check your router settings.

Title: Re: Losing 3mpbs with this router, help!
Post by: FurryNutz on July 11, 2011, 11:02:07 AM

Also we can try setting up WAN Traffic Shaping options with out the QoS options and see.

Title: Re: Losing 3mpbs with this router, help!
Post by: peloun on July 11, 2011, 11:04:29 AM

i get a ###.###.##.### ip adress

btw. i sent you a email with my team viewer information

Title: Re: Losing 3mpbs with this router, help!
Post by: peloun on July 11, 2011, 12:12:43 PM

furrynutz spent 2 hours trying to help me with my issue. He is a great guy who know his stuff. Thanks a lot for your time buddy!

5/5 stars

Title: Re: Losing 3mpbs with this router, help!
Post by: FurryNutz on July 11, 2011, 12:38:41 PM

I hate Arris modems.  ::)

Keep us posted on what you find out.