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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320 => Topic started by: venky80 on July 25, 2011, 06:02:29 PM

Title: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: venky80 on July 25, 2011, 06:02:29 PM: I upgraded the newly bought dlink dns-320 with 2.01 beta firmware and plugged in the hitchaci coolspin 3TB hdd but the HDD isnt even powering on.
Does anyone have the same issue?
Title: Re: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: curawed on August 21, 2011, 03:04:53 PM: +1 ...

Don't know if this is a firmware issue but I got the same problem.

I got 2 x 2 To disks...
Title: Re: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: JohnSmith on August 21, 2011, 03:24:37 PM: Which HDD slot are you putting the drive in? Did you press the front power button on the front and keep pressing it for a few seconds?

Curawed - what brand hard drives are you using?
Title: Re: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: JavaLawyer on August 21, 2011, 07:12:14 PM: Quote from: venky80 on July 25, 2011, 06:02:29 PM
I upgraded the newly bought dlink dns-320 with 2.01 beta firmware and plugged in the hitchaci coolspin 3TB hdd but the HDD isnt even powering on.
Does anyone have the same issue?

Did you try removing and re-seating the HDD?
Title: Re: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: curawed on August 22, 2011, 12:03:51 AM: I removed HDD... ( 2 To ST2000DL003)

Of course I pressed the button... few seconds... few minutes...

I made it work this morning...
Then turn off with the menu...

And now unable to start again...
At this time there is progress, the power is on (light blinking).. but no disk visible, no interface, nothing in the setup wizard...

.../...
I unplugged everything
then plug rj45, power and press the power on...
Up and ok again.. this is weird (but I should be like that all the time)
.../...

Investigation continues...
Title: Re: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: JohnSmith on August 22, 2011, 12:43:41 AM: I wonder if the NAS doesn't like the Seagate drives. Do you have any other brand drives to test with?
Title: Re: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: curawed on August 22, 2011, 01:36:30 AM: No other disk at that time to test...

It's really getting on my nerves...

I was pinging the nas... ok

Then I connect to the manager... and then... lost the connection... no more response :-\

Hard drives lights are on
Power light is off...

.../...
When I try to reboot... nothing again.
When I press power the only thing I see is the 2 lights on the RJ45 then few seconds later the activity on the RJ45 but nothing else...
Title: Re: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: albert on August 22, 2011, 06:07:07 AM: Look like a lemon set to me, RMA asap.
Title: Re: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: JavaLawyer on August 23, 2011, 04:46:11 AM: Quote from: curawed on August 22, 2011, 01:36:30 AM
No other disk at that time to test...

It's really getting on my nerves...

I was pinging the nas... ok

Then I connect to the manager... and then... lost the connection... no more response :-\

Hard drives lights are on
Power light is off...

.../...
When I try to reboot... nothing again.
When I press power the only thing I see is the 2 lights on the RJ45 then few seconds later the activity on the RJ45 but nothing else...

You should have uninterrupted access to the DNS-320 web interface even if no HDDs are installed. If you are only able to access the unit intermittently due to power issues, the DNS-320 may have some hardware issues. Call D-Link technical support and they will walk you through a troubleshooting process. D-Link will issue an RMA if the unit is deffective.
Title: Re: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: curawed on September 08, 2011, 05:52:42 AM: RMA is in progress...
Title: Re: DNS-320 HDD no power with 3TB Hitachi HDS5C3030ALA630 2.01 Firmware
Post by: JavaLawyer on September 08, 2011, 05:58:46 AM: Quote from: curawed on September 08, 2011, 05:52:42 AM
RMA is in progress...

Glad to hear it. D-Link is very expeditious (and has their act together) when it comes to satisfying authorized RMA requests.