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The Graveyard - Products No Longer Supported => D-Link VoIP => Response Point/Voice Center => Topic started by: leon on January 30, 2009, 11:02:53 AM

Title: Park a link, RP did not say park number
Post by: leon on January 30, 2009, 11:02:53 AM

From time to time, when I press 'RP' key to park a line, but RP did not say park number. Is my operation wrong or a bug?

Thanks

Leon

Title: Re: Park a link, RP did not say park number
Post by: Mlachake on January 30, 2009, 02:41:50 PM

Please visit the support site to upgrade the firmware on the devices to solve the issue. Here is the link to the support site:http://www.support.dlink.com/products/

Title: Re: Park a link, RP did not say park number
Post by: leon on January 30, 2009, 03:48:22 PM

Thank for the answer, this is my firmware version, I believe I already update everything

Base Unit software version: 1.0 SP1 (Build 1.14.4217.0)
Base Unit Platform version: 1.01.163403.06.05

But still not saying park number.

Thanks

Leon

Title: Re: Park a link, RP did not say park number
Post by: Mlachake on January 30, 2009, 04:12:22 PM

Do you have the latest firmware on all phones as well?

Title: Re: Park a link, RP did not say park number
Post by: leon on January 31, 2009, 08:32:35 PM

All phones firmware version as below:

  Hardware Version: A2      Firmware Version: 01.14.09 

I believe this is the most updated.

Thanks

Leon

Title: Re: Park a link, RP did not say park number
Post by: Mlachake on February 02, 2009, 08:43:36 AM

Please visit the link I sent you earlier for the latest firmware for the Phones and Gateways; the latest firmware for the phones is 01.14.15 and the Gateways is 1.02.03.

Title: Re: Park a link, RP did not say park number
Post by: leon on February 02, 2009, 02:36:02 PM

I download from this page,

http://www.support.dlink.com/products/view.asp?productid=DVX%2D2000MS%2D5 (http://www.support.dlink.com/products/view.asp?productid=DVX%2D2000MS%2D5)

and installed the update. The versions of the update package do not same with you indicate and the package says:

Phone: 01.14.09 and
Gateway, 01.02.02b,

my hardware also say so after I updated. Whether any other package I could download?

Thanks

Leon

Title: Re: Park a link, RP did not say park number
Post by: leon on February 02, 2009, 02:59:32 PM

please ignore my last post, I found it.

Thanks so much.

Leon

Title: Re: Park a link, RP did not say park number
Post by: Mlachake on February 02, 2009, 04:39:52 PM

You are welcome. You can always contact a dedicated Voice Center support line at 1-888-404-6262 for any assistance.