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The Graveyard - Products No Longer Supported => Routers / COVR => DGL-4500 => Topic started by: Victim on August 19, 2011, 10:31:13 PM

Title: In Search OF Some Helpful Advice
Post by: Victim on August 19, 2011, 10:31:13 PM

I just recently purchased this router, as well as a motorola SURFboard eXtreme Cable Modem.  I am running Cable through Charter.  I installed the modem correctly, it has internet etc.. I plugged up the router, and went through all of the settings that I could find for the fixes that I have been having problems with.  My Macbook connects just fine (except the occasional drop where it says "no IP located" or something to that extent)  My Xbox and Iphone both connect to the router, but seem to have no internet connection.  My computer has it though.  Im completely frustrated because I am not that great with computers. 
To make a long story short:
Macbook connects to router and has internet.
Xbox & Iphone both connect to router with no internet access. (Xbox live says it is not receiving the IP from my ISP or w/e) Iphone just says its not connected to the internet.

FML :rage:

Title: Re: In Search OF Some Helpful Advice
Post by: XS on August 20, 2011, 07:50:44 AM

How is everything connected to the router, wireless, wired?

Title: Re: In Search OF Some Helpful Advice
Post by: Victim on August 20, 2011, 08:45:27 AM

Everything is wireless so far.  So I have established the connections, but XBL won't connect (It shows that it is connected to the router, but when I run "test connection" it won't fully connect.  It says something like (Xbox couldn't connect to router using static IP) or w/e...

And my iphone just says that there's no internet connection

Title: Re: In Search OF Some Helpful Advice
Post by: XS on August 20, 2011, 09:21:04 AM

Sound like your ISP's are not matching, have you set up your router per the XBL sticky?  Put your xbox to auto for isp

Here is a t/s guide for wireless.
http://support.xbox.com/en-us/pages/xbox-live/troubleshoot/connection-issues/connect-xbox-live.aspx

Title: Re: In Search OF Some Helpful Advice
Post by: Hard Harry on August 20, 2011, 10:27:29 AM

First check the physical connections.

Modem > ethernet to internet jack on DGL-4500 > ethernet from LAN jack to computer.

Power everything down.

Turn on modem, wait until the lights look normal.

Turn on DGL-4500.

Turn on PC.

Go here (http://192.168.0.1/Status/Device_Info.shtml)(leave password field empty) and copy/paste the info into a Private message to me. I will remove personal data and repost. Or feel free to remove MAC and IP address(under WAN)

Title: Re: In Search OF Some Helpful Advice
Post by: Victim on August 20, 2011, 11:04:26 AM

I have resolved this.  Thank you for all the help guys :D

Title: Re: In Search OF Some Helpful Advice
Post by: Hard Harry on August 20, 2011, 12:10:15 PM

Quote from: Victim on August 20, 2011, 11:04:26 AM

I have resolved this.  Thank you for all the help guys :D

May I ask how you resolved it? It's always good to post resolution incase finds this page on a search engine. Thanks.

Title: Re: In Search OF Some Helpful Advice
Post by: Victim on August 21, 2011, 01:36:36 PM

I went in and enabled the DHCP server :P
For some reason, it was unchecked, and wouldn't stay checked when I would select it.

Title: Re: In Search OF Some Helpful Advice
Post by: FurryNutz on August 21, 2011, 01:53:21 PM

after you selected it, did you select Save settings and let the router restart?

Need someone to take a look at th router settings, let me know...I use teamviewer.com its free and safe.