D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-932L => Topic started by: kevinrea on August 22, 2011, 09:22:56 PM

Title: Your account has no devices yet.
Post by: kevinrea on August 22, 2011, 09:22:56 PM
so, i get the above message when i login to mydlink...i setup my cds-932L using the cd rom that came with it. I clicked the link button and filled in all the information.., but still no device.
any ideas ?

thanks,
kevin rea
lancaster, calif.
Title: Re: Your account has no devices yet.
Post by: JavaLawyer on August 23, 2011, 04:10:53 AM
When you ran the Wizard on the CD, did you successfully complete the mydlink registration portion?
Title: Re: Your account has no devices yet.
Post by: kevinrea on August 23, 2011, 06:23:43 PM
i completed the registration when i ran the setup disk.., but i get an error: "you are unable to connect to the mydlink web site, and your camera could not be added to your mydlink account."

I am running the camera directly with an ethernet cable.
I also am using a forwarder from dyndns
i am running the latest firmware update from the taiwan website.

kevin
Title: Re: Your account has no devices yet.
Post by: JavaLawyer on August 24, 2011, 04:15:05 AM
I encountered the same issue with my DCS-932L and was unable to register the camera with mydlink despite all efforts. My first suggestion to you at this point is to update the firmware to the latest version and walk through the Wizard again.
Title: Re: Your account has no devices yet.
Post by: JavaLawyer on August 24, 2011, 04:16:32 AM
You will find the latest firmware available here: http://forums.dlink.com/index.php?topic=40698.0
Title: Re: Your account has no devices yet.
Post by: kevinrea on August 24, 2011, 11:20:38 AM
Hi JavaLawyer.

i already have that version of the firmware installed.

kevin
Title: Re: Your account has no devices yet.
Post by: JavaLawyer on August 24, 2011, 11:46:58 AM
I experienced the identical issue that you presently facing.

D-Link technical support walked me through the device setup (including flashing the device) and was unable to resolve the issue. D-Link technical support said that a similar issue periodically presented itself on a small number of DCS-930Ls that was unresolvable with no known root cause. They believed that this might be a recurrence of the DCS-930L issue, except on the DCS-932L. The only recourse was to issue an RMA.

I suggest you call D-Link technical support and go through proper channels. If the issue isn't resolvable, they will most likely issue you an RMA.
Title: Re: Your account has no devices yet.
Post by: Peeeete on August 27, 2011, 03:37:42 PM
What is an RMA?

I'm having a very similar problem. I just made a new thread here
http://forums.dlink.com/index.php?topic=41035.0
Title: Re: Your account has no devices yet.
Post by: JavaLawyer on August 28, 2011, 08:00:45 AM
Quote from: Peeeete on August 27, 2011, 03:37:42 PM
What is an RMA?

RMA = Return Merchandise Authorization.

This is an acronym for the issuance of a merchandise exchange or return.
Title: Re: Your account has no devices yet.
Post by: JavaLawyer on August 29, 2011, 09:43:05 AM
Were you able to resolve your mydlink registration issue?
Title: Re: Your account has no devices yet.
Post by: fons383 on November 10, 2011, 09:12:38 PM
I bought my camera used so it says I can't register it because it's already registered to another account.  Is there any way around that.  Sorta paranoid to start using it if it's still registered to someone else's account. :-\
Title: Re: Your account has no devices yet.
Post by: JavaLawyer on November 11, 2011, 04:32:56 AM
Try resetting the camera to the factory defaults and reconfigure (if you haven't already done this since acquiring the camera):


Please let us know how things turn out.
Title: Re: Your account has no devices yet.
Post by: fons383 on November 13, 2011, 03:47:47 AM
The wizard says it has to be removed from the previous account before I can register it to my mydlink account.  Says it even after I did the factory reset  :-\
Title: Re: Your account has no devices yet.
Post by: JavaLawyer on November 13, 2011, 05:37:55 AM
You might want to try calling customer support. Although you purchased the camera used, the device has a 1-year warranty. Since the DCS-932L was released less than a year ago, I don't see how you acquired the camera to be at issue.

See the following sticky post for the toll free support number: http://forums.dlink.com/index.php?topic=41270.0 (http://forums.dlink.com/index.php?topic=41270.0)

Again, please let us know how things work out.