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The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: neuwirth on September 01, 2011, 01:03:40 AM

Title: Cannot access my DNS-323 - help!
Post by: neuwirth on September 01, 2011, 01:03:40 AM

Hi,
I have changed nothing in my configuration of my NAS.  Yesterday it quit responding.  All lights are blue and blinking.  I have 4 PCs on my home LAN.  Cannot log in or access my files from any of them.  Any ideas on how to approach this problem?  I am in the US and have been running the latest approved version of the firmware for several months - I think it is 1.09.

Title: Re: Cannot access my DNS-323 - help!
Post by: JavaLawyer on September 01, 2011, 04:50:48 AM

I'll assume you already tried powering down the DNS-323; made sure the HDDs were firmly seated; and checked all wired connections.

You can try resetting the DNS-323 to the factory default settings. This will erase all your user defined settings, but will not impact your HDD configuration or data.  Using a paperclip, press and hold the reset button on the rear of the DNS-323 for more than 5 seconds.

If this approach fails and you need to retrieve your data, you can try either mounting the HDDs in a Linux PC, or alternatively there are two popular Windows applications available that DNS owners have successfully used to mount HDDs in Windows PCs.

Title: Re: Cannot access my DNS-323 - help!
Post by: neuwirth on September 02, 2011, 10:39:09 AM

Thanks for your response.  I held the reset button in for 10-20 seconds.  The network connectivity light, right below the power button/light came back on, but still no connectivity.  I think now I need to find those PC/Linux disk read programs.

Title: Re: Cannot access my DNS-323 - help!
Post by: JavaLawyer on September 02, 2011, 11:18:06 AM

Did you try swapping your your network cable?

If you hit a wall and need to retrieve your data through alternate means, Ext2Read and R-Studio are two applications a number of DNS owners have successfully used to recover (or simply access) their DNS data. DNS users have had a greater measure of success with R-Studio for mounting and reading more complex RAID arrays and JBOD.

Title: Re: Cannot access my DNS-323 - help!
Post by: neuwirth on September 05, 2011, 07:39:26 AM

Thanks for all your tips and suggestions.  I found the problem and feel the need to update this with a final post.  I run a program called Cisco Network Magic.  It is a very helpful program most of the time.  However, it was responsible for my frustration this weekend.  Somehow, it flagged my DNS-323 as an 'intruder' on my network.  It put a black X next to the storage graphic.  I had never seen this before.  I thought the black X was a symptom of the problem, not the cause.  I removed the 'intruder status' and once again my DNS-323 is performing well.

Title: Re: Cannot access my DNS-323 - help!
Post by: JavaLawyer on September 05, 2011, 11:04:51 AM

Thanks for posting your resolution.
It's usually the simplest things that are overlooked.