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The Graveyard - Products No Longer Supported => Routers / COVR => DGL-4500 => Topic started by: kargo27 on November 14, 2011, 06:32:20 AM

Title: Router disconnect issue seems to be resolved
Post by: kargo27 on November 14, 2011, 06:32:20 AM
I started experiencing DGL4500 intermittent internet disconnects and router reboot.

This router is normally very stable.

So, what I did was saved my current configuration (I normally do this but just to be sure saved it again to my desktop).

I then restored the router to factory settings using the GUI.  I also reset my SB6120 to "Reset All Defaults".

After that I restored my saved configuration settings to the router.  It's been almost a week and everything seems to be running smoothly.

Whereas before I was getting some modem errors on the logs I'm not seeing those anymore.  So it was probably the modem.
Title: Re: Router disconnect issue seems to be resolved
Post by: FurryNutz on November 14, 2011, 06:52:40 AM
My have Harry check your settings on the modem for you, see if there is any thing odd. I know our entire ISP system was down yesterday. It involved several states. Not sure what happened. It's back up now.
Title: Re: Router disconnect issue seems to be resolved
Post by: kargo27 on November 14, 2011, 12:58:38 PM
Of course, it cleared the logs when I reset the modem, but these are the only 3 that have been reported and no new ones in days.

Hope that helps!

Jan 01 1970 00:00:03   5-Warning   D04.1   ToD request sent - No Response received;CM-MAC=e4:83:99:8b:xx:xx;CMTS-MAC=00:14:f1:e7:xx:xx;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:44   3-Critical   R02.0   No Ranging Response received - T3 time-out;CM-MAC=e4:83:99:8b:xx:x;CMTS-MAC=00:14:f1:e7:xx:xx;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:12   6-Notice      Cable Modem Reboot from GUI/Configuration page ;CM-MAC=e4:83:99:8b:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Title: Re: Router disconnect issue seems to be resolved
Post by: FurryNutz on November 14, 2011, 01:10:49 PM
Might have Harry take a look at the modem to be sure it's working well. He's into modems.  ;D I might get the SB6180.  :-\
Title: Re: Router disconnect issue seems to be resolved
Post by: kargo27 on November 14, 2011, 01:55:01 PM
Might have Harry take a look at the modem to be sure it's working well. He's into modems.  ;D I might get the SB6180.  :-\

I think I will have Harry check it out.  :)

Oooo, the 6180, very nice!
Title: Re: Router disconnect issue seems to be resolved
Post by: FurryNutz on November 14, 2011, 02:12:12 PM
Guess he's getting one to test out. Will see what he says about it. My ISP supports it so will see.  ;)