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The Graveyard - Products No Longer Supported => IP Cameras => DCS-932L => Topic started by: blueknight155 on November 27, 2011, 10:00:57 AM

Title: auto gain/ auto shutter feature not working
Post by: blueknight155 on November 27, 2011, 10:00:57 AM

i have two dcs-932l cameras that worked for a week and now when the sun comes up, the image goes completely white ... i can see outlines of vehicles in front of my house but no clear images until the sun starts going down again .. i have re-flashed , re-set, re-configured, anything and everything to fix the problem to no avail .... anyone else having the same problem?  i have contacted Dlink through email and they have advised to call the support center .......  good luck with that, after spending almost 2 two hours on hold i finally gave up .... any suggestions?

 >:( ???

Title: Re: auto gain/ auto shutter feature not working
Post by: JavaLawyer on November 27, 2011, 10:09:20 AM

Did you try sitting the camera further back from the window or on a different angle? There is a good chance the image is washed out from sunlight refracting off the window the camera is facing.

Calling the toll free technical support number for in warranty hardware should go relatively quickly. I've never waited more than 10 minutes (not 2 hours).

Title: Re: auto gain/ auto shutter feature not working
Post by: blueknight155 on November 27, 2011, 04:03:08 PM

the two units are sitting under the eve of my house (30 inch deep eve) out of the weather with no obstruction

Title: Re: auto gain/ auto shutter feature not working
Post by: brenakie on March 09, 2012, 10:13:15 AM

I'm having the same issue with my 932.  Mine is mounted in my lanai with plenty of overhang and the image is good during sunrise, sunset and overcast days, but when the sun is out it's very washed.  Are there an settings I can muck with?

(http://i1008.photobucket.com/albums/af202/brenakie/misc/dlink.jpg)

Washed out....

Title: Re: auto gain/ auto shutter feature not working
Post by: mickpatten on January 08, 2013, 03:02:57 PM

I have the exact same issue, but have been unable to find a solution searching the forum or internet. tried firmware 1.02, 1.04, and now 1.05b5, but it's still an issue... as soon as the lens receives direct sunlight it progresses from slightly overexposed to unviewable white image.

Would love to know if there was actually ever a solution to this thread/issue...

I've tried adjusting the brightness, contrast, and saturation (Setup - Image Setup)

Title: Re: auto gain/ auto shutter feature not working
Post by: mickpatten on January 09, 2013, 02:08:10 AM

I'm installing an iphone anti-glare screen protective cover on the window overnight and will report back on how that works tomorrow.

Title: Re: auto gain/ auto shutter feature not working
Post by: mickpatten on January 11, 2013, 06:53:08 AM

ipad antiglare screen covers were a bust. no difference. obviously need to take unit back and obtain a unit designed for full-sun viewing.