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The Graveyard - Products No Longer Supported => IP Cameras => DCS-932L => Topic started by: guido on December 12, 2011, 09:35:13 AM

Title: Motion detection mail
Post by: guido on December 12, 2011, 09:35:13 AM
I don't understand why, but the motion detection mail doesn't work...
The mail is ok because the test was good.
I set the motion detection to 100% and the area to check but I don't receve any mail....
The firmware is 1.02....
Any idea?

Thanks
Title: Re: Motion detection mail
Post by: JavaLawyer on December 12, 2011, 09:45:03 AM
Did you validate that motion detection is enabled and mail functionality is enabled under the following pages in the web interface?

Title: Re: Motion detection mail
Post by: guido on December 13, 2011, 12:27:59 AM
Really thank you for your answer!

I checked:
-the motion detection is enabled

-In the mail page I've 3 options:
1) always... (I recive a mail every 300 seconds...)
2) Schedule
3) motion detection
     a) E-mail motion frame immediately
     b) E-mail attached with 6 frames (3 frames before and 3 frames after motion frame)
I tried 3a or 3b but no mail... with 1 I recive a mail every 300 seconds... with 2 dipens on the day and hour... but I need to recive only on motion detection....

any idea?

Thanks a lot

guido
Title: Re: Motion detection mail
Post by: JavaLawyer on December 13, 2011, 03:53:00 AM
When you configured the motion detection on the web interface, did you click the areas where you wanted to monitor for motion? If so, try selecting nothing, which should use the whole field by default.
Title: Re: Motion detection mail
Post by: guido on December 13, 2011, 03:56:08 AM
I tried both...
to select every thingh
to select nothing
to select some areas

no mail....

 >:( :-[ ???
Title: Re: Motion detection mail
Post by: JavaLawyer on December 13, 2011, 04:53:18 AM
I'm running out of options here ???

Try changing the sensitivity percentage. The odd thing is that email is working for the other options. A good number of users of this camera experience the opposite problem -- receiving too many emails using motion detection. ???
Title: Re: Motion detection mail
Post by: guido on December 13, 2011, 05:02:26 AM
I'll try to re-install everything...

I don't know what to think....

thank you for your help

I'll tell you something.

bye guido (italy)
Title: Re: Motion detection mail
Post by: JavaLawyer on December 13, 2011, 07:42:23 AM
No problem. . . BTW, you may also want to update the DCs-932L firmware as well.
Title: Re: Motion detection mail
Post by: guido on December 13, 2011, 08:14:14 AM
ok... i'll download 1.02 3b
Title: Re: Motion detection mail
Post by: JavaLawyer on December 13, 2011, 08:26:36 AM
Good luck. . .  ;)
Title: Re: Motion detection mail
Post by: TB on December 20, 2011, 01:00:19 PM
I've read the posts by Guido & JavaLawyer.

I have repeatedly tried to set up Email notification of images upon Motion Detection with my DCS-932L camera with NO success.
My ISP is Time Warner Cable Road Runner.
I have spoken with them (my email provider) to get their proper settings:



I have saved these settings. When I click the TEST button to send a test e-mail to my account, then go to > STATUS > Device Info,
it says "Testing", but when I refresh, it says "Can not connect to SMTP server."

Can anyone help?
Tony
Title: Re: Motion detection mail
Post by: JavaLawyer on December 20, 2011, 01:45:10 PM
Do you have a firewall on your network?
Title: Re: Motion detection mail
Post by: guido on December 21, 2011, 04:01:04 AM
I solved my problem even if i didn't understand why it didn't work...

To solve the problem I reinstalled the camera....

I think is not a good idea enter in the camera setup via internet.... i think is bette setup directly from the pc connected to the camera....

ciao

guido
Title: Re: Motion detection mail
Post by: JavaLawyer on December 21, 2011, 04:27:53 AM
Quote from: guido on December 21, 2011, 04:01:04 AM
I solved my problem even if i didn't understand why it didn't work...

To solve the problem I reinstalled the camera....

I think is not a good idea enter in the camera setup via internet.... i think is bette setup directly from the pc connected to the camera....

I'm glad everything worked out. As you pointed out, it's always best to perform setup activities via the web interface through your LAN. By your reference to the "Internet", I presume you mean mydlink.
Title: Re: Motion detection mail
Post by: guido on December 21, 2011, 04:39:21 AM
"By your reference to the "Internet", I presume you mean mydlink."
yes.. that's was what I mean...
thanks...
Title: Re: Motion detection mail
Post by: TB on December 21, 2011, 07:40:51 AM
JavaLawyer:
Yes, I'm running a firewall: BitDefender Internet Security 2010 Ver 13.0.21
Title: Re: Motion detection mail
Post by: JavaLawyer on December 21, 2011, 11:39:19 AM
Quote from: TB on December 21, 2011, 07:40:51 AM
JavaLawyer:
Yes, I'm running a firewall: BitDefender Internet Security 2010 Ver 13.0.21

I was referring to a network-wide firewall, not an app on your PC.  I was just checking to see if there was something that could be blocking incoming/outgoing messaging from your camera.
Title: Re: Motion detection mail
Post by: TB on December 21, 2011, 02:42:58 PM
Could BitDefender keep my cam from being able to send photos?
Title: Re: Motion detection mail
Post by: JavaLawyer on December 22, 2011, 09:44:27 AM
Quote from: TB on December 21, 2011, 02:42:58 PM
Could BitDefender keep my cam from being able to send photos?

Doubt it. BitDefender protects the PC on which the application is installed. The DCS-932L is a self-contained device operating independently on your network.
Title: Re: Motion detection mail
Post by: JavaLawyer on December 22, 2011, 10:14:00 AM
Why don't you try testing emails using another provider (e.g. gmail, aol...) to rule out your provider as the culprit.
Title: Re: Motion detection mail
Post by: TB on December 22, 2011, 10:14:26 AM
Do I need to "forward a port"?
Title: Re: Motion detection mail
Post by: TB on January 03, 2012, 11:33:36 AM
@JavaLawyer: I did as you suggested; I tried another email provider and it worked.
THANKS!!!!
I received too many email images though when I know there was NO movement there.
Is a 90% motion detection level TOO sensitive?
Title: Re: Motion detection mail
Post by: JavaLawyer on January 03, 2012, 12:19:17 PM
Yes. . . Start at 5% and work your way up. The camera is very sensitive to motion.
Title: Re: Motion detection mail
Post by: JavaLawyer on January 04, 2012, 04:28:48 AM
Did starting at a lower sensitivity resolve your issue?