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The Graveyard - Products No Longer Supported => IP Cameras => DCS-932L => Topic started by: jrt on December 31, 2011, 11:29:10 AM

Title: cannot see motion detection grid
Post by: jrt on December 31, 2011, 11:29:10 AM

Greetings,

I have motion detection enabled on my camera but cannot see the grid.  Actually no video frame appears at all under this tab.  But I can see the video fine from the mail DLink window.  Any suggestions?  I have two 92) cameras and they both exhibit the same problem.  Thanks!

Title: Re: cannot see motion detection grid
Post by: danielvis on December 31, 2011, 06:48:38 PM

I am having the same issue. I see the java logo and status bar but when it completes I don't see any grid/video.  I have email on motion detection enabled but never get anything. Hopefully that is because I don't have any grid blocks selected. (Because I can't See them). I have tried on Mac's and PC's using 32-bit and 64-bit IE. Using safari on a Mac seems to work best but I still don't see any motion detection grid.

Update: I was trying to access the motion detection settings across the internet. (The cameras that I'm setting up are 200 miles away). Last weekend I drove to the location and using my macbook with safari I browsed directly to the 192.168.1.x addresses from the local lan and I WAS able to see the grid and setup the motion detection via the grid selection. Still not sure why it doesn't work from remote. If I figure it out I will update again.

Title: Re: cannot see motion detection grid
Post by: panahead on December 31, 2011, 08:04:05 PM

i am also having the same problem... i am using a mac computer with osx 10.7.2 with safari... have tried firefox and chrome also...  no luck? i can see the video via the live video tab.... and with mydlink.com... but am unable to see any video on the motion detect tab.... spent almost a hour with dlink support and no help... please let me know if you find the solution...

Title: Re: cannot see motion detection grid
Post by: NuYoRiCaN on February 09, 2012, 02:09:56 PM

Any updates to this thread? If so can you please post the outcome. Thank You

Title: Re: cannot see motion detection grid
Post by: hobozombie on February 11, 2012, 09:46:42 AM

I had a similar type of issue on my 932. Make sure you try different browsers. Check if you have the latest Java. If you have a different computer you have access to, try that as well. In my case I have issues with both a Windows Vista and Windows 7 Starter machine. I could go through both the Wizard and Manual setups and never get to the final Save Settings confirmation. What ended working for me was an older Mac running OS 10.6.8 using Firefox 10.0.1. It must be some combination of hardware and software compatibility issue that is beyond my comprehension.