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The Graveyard - Products No Longer Supported => D-Link VoIP => Response Point/Voice Center => Topic started by: lneblett on March 17, 2009, 05:39:35 AM

Title: Problem with the call log
Post by: lneblett on March 17, 2009, 05:39:35 AM

When trying to view the call log on the DVX I received an error. Viewing the info related to the error results in the following:
Error: Failed to parse ./CallLog.XML: An invalid character was found in text content.
<caller devid="1" mac="00-1E-58-42-28-0E" name="ACOSTA ROCHELLE" number="Unknown"/>
 at line 685

How does one go about correcting the error to the extent that the history is not lost (i.e., a clear of all)? I know the error occured in March and I can look at the log based upon other criteria, but I now have a gap where none of the calls within the period requested will show as long as that same period contains the error from above. 

Thanks,
Larry

Title: Re: Problem with the call log
Post by: Mlachake on March 17, 2009, 08:39:06 AM

Do you have any information regarding the callers' service provider?  Is this a cell phone or a land line? Please call voice center  dedicated support line at 1-888-404-6262 Option 1 for further troubleshooting.

Title: Re: Problem with the call log
Post by: lneblett on March 17, 2009, 06:57:13 PM

Sorry, only have what is in the log. Will call the number.

Thanks.

Title: Re: Problem with the call log
Post by: Mlachake on March 18, 2009, 08:25:51 AM

Thanks.