D-Link Forums

D-Link VPN Router => DSR-500N => Topic started by: dldecret on May 28, 2012, 09:06:13 PM

Title: DSR-500n internet issue w firmware 1.07
Post by: dldecret on May 28, 2012, 09:06:13 PM

Loaded latest firmware 1.07 on DSR 500 n and still getting internet connection issue,
Slow internet and sometimes no internet at all????

Title: Re: DSR-500n internet issue w firmware 1.07
Post by: FurryNutz on May 29, 2012, 07:07:08 AM

Welcome! (http://forums.dlink.com/index.php?topic=42487.0)
What Hardware version is your router? Look at sticker under router.
What region are you located?

Current supported FW on this router is:
Firmware   v1.04B58   5/23/2012

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?

Title: Re: DSR-500n internet issue w firmware 1.07
Post by: dldecret on August 12, 2012, 12:24:59 AM

cox cable ISP
static IP
cannot downgrade to  1.04
QB5F1BB000018
internet dead

Title: Re: DSR-500n internet issue w firmware 1.07
Post by: FurryNutz on August 12, 2012, 10:11:53 AM

I would contact DLink support on this and get there help. If youve factory reset and checked cables and made sure cable signal is good thru isp modem, sounds like the router needs some help from DLink support and might need to be RMAd.