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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-615 => Topic started by: smlunatick on March 30, 2009, 08:12:46 AM

Title: Find status of RMA of a DIR-615(B2)
Post by: smlunatick on March 30, 2009, 08:12:46 AM

Where and how do I find my RMA status?

I sent my DIR-615(B2) in and I want to know where it is?

Title: Re: Find status of RMA of a DIR-615(B2)
Post by: Fatman on March 30, 2009, 08:25:28 AM

To find the status of your RMA you will have to call the RMA team directly at 1 800 326 1688 ext. 6314

Title: Re: Find status of RMA of a DIR-615(B2)
Post by: smlunatick on March 30, 2009, 12:38:49 PM

Thank you.

The replacement unit showed up before I was able to check with D-Link myself.  I was asking about this since I "paid" for shipping with confirmation, which I never received.  I called the number and got the date of reception @ D-Link.   Then I called the the shipping company and got a refund of the all delivery charges.  The delivery services were never "honoured."

Title: Re: Find status of RMA of a DIR-615(B2)
Post by: SupportDude on April 01, 2009, 02:18:33 PM

smlunatic ....
Why did you return the router?
Was it related to unexplained resets?

-SD-

Title: Re: Find status of RMA of a DIR-615(B2)
Post by: smlunatick on April 02, 2009, 11:23:52 AM

Quote from: SupportDude on April 01, 2009, 02:18:33 PM

smlunatic ....
Why did you return the router?
Was it related to unexplained resets?

-SD-

YES.

Wireless network enabled with 3 Ethernet LAN ports connected, the router continuous restarts.  With the wireless network "disabled," the router worked well (but as a "wired" router.)

Title: Re: Find status of RMA of a DIR-615(B2)
Post by: SupportDude on April 02, 2009, 05:15:53 PM

Are you having better success with the new router?

Mine also randomly resets. >:(

The Globe icon turns red, I lose internet access, and the logs all clear, its as if its rebooting.
It doesn't happen every hour, but the longest its ran without a reset for any period of time is 3 days.
After reading through this forum, and a random reset this morning, I've changed my wireless from auto-scan to static on channel 1. 
Should I experience another random reset, I will turn the wireless off completely as my next test to further isolate the problem.

I thought this router was a good deal when I bought it, but now I'm thinking it really a POS!

-SD-