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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-655 => Topic started by: luisgil on August 06, 2012, 04:08:43 PM

Title: DIR-655 Rev B Not working after FW 2.07 Update
Post by: luisgil on August 06, 2012, 04:08:43 PM

 I was upgrading the FW to 2.07 and after waiting 180 seconds, the router
didn't came back, I reset the router and now got a Firmware Upgrade System
Ver 1.0.0.2 Date 2009/12/07 Screen when typing 192.168.0.1.  Tried to
upload all the firmwares starting with 2.00NA and always got the Incorrect
hardware ID image, please Check! message..  I can't get the *D-Link Router
Recovery Mode* page or any other page.  Looks like the firmware update
wasn't successful and the router is not longing working, need to find out
how to recover from a faulty firmware installation.? Also I open a case with DLink Tech Support, they told me to call Tech Support but I can't access the numbers from my country.  I already answered their email like 4 times that I can't access the # and they keep telling me to call the #.  Anyway what else I can do to recover the Router.

Title: Re: DIR-655 Rev B Not working after FW 2.07 Update
Post by: FurryNutz on August 07, 2012, 11:07:26 AM

Did you happen to follow this? FW Update Process (http://forums.dlink.com/index.php?topic=42457.0)

Try this: Emergency Recovery Mode (http://forums.dlink.com/index.php?topic=44909.0)

If you can't get the router to take a FW load or get it to boot to ready then you need to contact DLink and RMA the unit back to them.

Title: Re: DIR-655 Rev B Not working after FW 2.07 Update
Post by: luisgil on August 07, 2012, 03:39:26 PM

Thanks.  I tried everything you mentioned but without any luck, also I can't contact D-Link Tech Support at the 877 numbers provided, so I asked more than 5 times, if they can give me another number, not Toll-Free, to contact their support.  Still waiting on their reply.

Title: Re: DIR-655 Rev B Not working after FW 2.07 Update
Post by: FurryNutz on August 07, 2012, 03:49:59 PM

What number is not working? Are they not working? or are you not getting thru?

Title: Re: DIR-655 Rev B Not working after FW 2.07 Update
Post by: luisgil on August 07, 2012, 04:56:28 PM

Can't get thru, The # is only for continental US.

Title: Re: DIR-655 Rev B Not working after FW 2.07 Update
Post by: FurryNutz on August 07, 2012, 05:09:12 PM

What region are you located?

Title: Re: DIR-655 Rev B Not working after FW 2.07 Update
Post by: luisgil on August 08, 2012, 08:55:54 AM

Puerto Rico

Title: Re: DIR-655 Rev B Not working after FW 2.07 Update
Post by: FurryNutz on August 08, 2012, 09:01:50 AM

Any of these support numbers work?
http://www.dlinkla.com.do/home/ (http://www.dlinkla.com.do/home/)

Title: Re: DIR-655 Rev B Not working after FW 2.07 Update
Post by: JavaLawyer on August 08, 2012, 09:03:11 AM

If the router is only a few days old, can you return it to the vendor for a replacement (as a defective product)?

Title: Re: DIR-655 Rev B Not working after FW 2.07 Update
Post by: luisgil on August 08, 2012, 03:29:37 PM

Thanks, is out of warranty