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The Graveyard - Products No Longer Supported => Routers / COVR => DGL-4500 => Topic started by: thejoewin on August 11, 2012, 05:30:13 PM

Title: router is disconnecting the connection.
Post by: thejoewin on August 11, 2012, 05:30:13 PM: this is the second time the router will disconnect and drop the connection. i have to manually reboot the device.

is it time for a new router?

or could it be there are too many devices connected to this router?
Title: Re: router is disconnecting the connection.
Post by: FurryNutz on August 12, 2012, 12:05:58 PM: How many devices are connected at once? What FW is currently loaded?
Title: Re: router is disconnecting the connection.
Post by: thejoewin on August 12, 2012, 08:05:51 PM: HW:A1
FW:1.15

about 12 devices
4 wired and the rest are wireless.

802.11 Band : 2.4GHz
802.11 Mode : Mixed N and G
Enable Auto Channel Scan : CHECKED
Wireless Channel : auto
Transmission Rate : (Mbit/s) AUTO
Channel Width 20/40

with this new setup, the wireless does seem to improve now for some reason.
i was just curious why the router would go dead with the connection.
Title: Re: router is disconnecting the connection.
Post by: FurryNutz on August 12, 2012, 08:10:15 PM: Any log entries when you notice this? DO you loose connection to the routers web page when this happens?
Any other wifi routers near by?
Title: Re: router is disconnecting the connection.
Post by: thejoewin on August 12, 2012, 10:11:32 PM: a lot of blocked incoming packets, other than than just a bunch of WARN messages for devices being given a IP address when connecting.

there are 3 mac address i'm not familiar with.

maybe i'll block them later.
Title: Re: router is disconnecting the connection.
Post by: thejoewin on August 13, 2012, 11:23:59 AM: router just went dead and rebooted just now

here was the log details

Problem in receiving logs! Memory is too low to display logs or there is a problem with the connection.

that was all i got
Title: Re: router is disconnecting the connection.
Post by: FurryNutz on August 13, 2012, 11:26:15 AM: Wanna have a review with Teamviewer again?
Title: Re: router is disconnecting the connection.
Post by: thejoewin on August 13, 2012, 12:00:48 PM: pm sent
Title: Re: router is disconnecting the connection.
Post by: FurryNutz on August 13, 2012, 12:32:21 PM: Need to see if your house phone or wireless ISP is causing the problem.

One other thing you might try, Turn OFF the wireless radio on the 4500 before the times you see the router reboot and run the 4500 just as a wired router. See if you notice anything.
Title: Re: router is disconnecting the connection.
Post by: thejoewin on August 13, 2012, 11:23:15 PM: this just happened again, five minutes ago

after the reboot i can only see this WARN message "Wireless schedule init"

it's possible this router needs a replacement now?

edit**
this started happening when i changed the WPA2 settings
Cipher Type :TKIP and AES

i'm going to switch it back to AES and see if it stops, i'll also set it back to 20Mhz width.
Title: Re: router is disconnecting the connection.
Post by: FurryNutz on August 14, 2012, 07:16:06 AM: Do you have a wireless schedule enabled?

I don't think it's time for a replacement...not until you can figure out if your house phone or ISP is causing this. That house phone is 2.4Ghz and can be a cause of some interferences. Any chance you can move the router to a different location? You can use longer CAT6 cabling going from the ISP modem to the 4500. I have a 50ft between my ISP modem and host router at the moment.
Title: Re: router is disconnecting the connection.
Post by: thejoewin on August 15, 2012, 10:00:22 PM: not sure what you mean by wireless schedule enabled.

should i enable WISH since there are a lot of wireless devices connected?
Title: Re: router is disconnecting the connection.
Post by: FurryNutz on August 16, 2012, 08:17:00 AM: You can try WISH however I don't thing that will help. Worth a try. Let us know how your other settings work out for you.

How many devices do you have online at one time?
Title: Re: router is disconnecting the connection.
Post by: kargo27 on August 28, 2012, 09:35:09 PM: Furry, I don't know if you mentioned this but he could try unchecking the box for "Enable Auto Channel Scan", then change his wireless channel to 11 (or any other channel then what it's on now), save settings, then when it reboots, re-check the box for "Enable Auto Channel Scan".

That cleared up some jumpy wireless adapter speeds on mine and now it's stable.
Title: Re: router is disconnecting the connection.
Post by: FurryNutz on August 28, 2012, 10:18:34 PM: Ya I believe thats something we've tried too. Something to revisit though. ::)
Title: Re: router is disconnecting the connection.
Post by: thejoewin on August 28, 2012, 10:31:17 PM: i'm thinking the problem was power supply, we have like 6 things connected to this 1 outlet, and air conditioner was one of them. i was thinking it was causing voltage drop. i have a battery backup now and haven't seen disconnections since then.
Title: Re: router is disconnecting the connection.
Post by: kargo27 on August 29, 2012, 06:10:40 AM: Quote from: thejoewin on August 28, 2012, 10:31:17 PM
i'm thinking the problem was power supply, we have like 6 things connected to this 1 outlet, and air conditioner was one of them. i was thinking it was causing voltage drop. i have a battery backup now and haven't seen disconnections since then.

Great! Congrats!
Title: Re: router is disconnecting the connection. (RESOLVED)
Post by: FurryNutz on August 29, 2012, 06:53:50 AM: Good to hear. Keep us posted on how it works out.