D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-323 => Topic started by: NickPDX on November 26, 2012, 09:28:34 PM
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I recently lost power to my DNS-323 (and house). When I turned everything back on I now can't access my NAS. It is not showing up on my routers DHCP client table. I have read through the forums and most suggestions would be to do a factory reset by holding the reset button for 15 seconds. My question on this is will it effect the data on my drives at all? I assume I would simply do a factory reset and hope that the NAS in original configuration comes back up and will simply find my drives with the existing data and everything will be OK. Am I thinking correctly? I have a lot of pictures on there and would hate to loose the data. I would try the data recovery in my PC before I reset if there is a chance of loosing data.
Thanks for any advice!
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Also even though it doesn't show up in my DHCP table I get the following when I try to connect it via FTP:
FlashFXP 4.2.5 (build 1813)
Support Forums http://forum.flashfxp.com
Winsock 2.2 -- OpenSSL 1.0.1c 10 May 2012
[R] Connecting to DLink -> IP=192.168.0.115 PORT=21
[R] Connected to DLink
[R] 220---------- Welcome to Pure-FTPd [TLS] ----------
[R] 220-You are user number 1 of 10 allowed.
[R] 220-Local time is now 21:28. Server port: 21.
[R] 220-This server supports FXP transfers
[R] 220 You will be disconnected after 2 minutes of inactivity.
[R] USER Nick
[R] 331 User **** OK. Password required
[R] PASS (hidden)
[R] 230 OK. Current restricted directory is /
[R] SYST
[R] 215 UNIX Type: L8
[R] FEAT
[R] 211-Extensions supported:
[R] EPRT
[R] IDLE
[R] MDTM
[R] SIZE
[R] REST STREAM
[R] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[R] MLSD
[R] ESTP
[R] PASV
[R] EPSV
[R] SPSV
[R] ESTA
[R] AUTH TLS
[R] PBSZ
[R] PROT
[R] 211 End.
[R] PWD
[R] 257 "/" is your current location
[R] PASV
[R] 227 Entering Passive Mode (192,168,0,115,217,104)
[R] Opening data connection IP: 192.168.0.115 PORT: 55656
[R] MLSD
[R] 150 Accepted data connection
No files or folders ever show up and it eventually times out. Not sure what to think of this.
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For starters:
- Reboot your router/switch
- Swap out the Ethernet cable between your DNS-323 and router/switch
- Use a different Ethernet port on the router/switch
Can you access the Web UI? (Enter the DNS-323 IP address in a browser window)
Did you try mapping a network drive from the DNS-323 to a client PC on your LAN? Mapping a Volume Using Windows (http://forums.dlink.com/index.php?topic=41840.0)
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First - a reset to factory defaults does not cause a loss of data - although, it deletes any users and their passwords, which might make getting access to the data a little more challenging.
Second - I don't see a point to rebooting the router and futzing around with cables, etc. - I also don't see why the DNS-323 not appearing in the router's client table should be a problem (although you may have provided that bit of information as an additional symptom) - since you can connect to it at 192.168.0.115.
I won't go into the details, but it is quite normal for devices connected on a network not to show in the router (or DHCP server) client listing if they have not communicated with or through the router, and especially if they have a static ip address (you haven't told us how your DNS-323 gets it's ip address).
You also haven't told us how you're trying to access the DNS-323 (apart from ftp), so since it's available via ftp at 192.168.0.115, start by attempting to reach it at that address in your browser - you should be able to see the admin web pages (check the status whilst you're there - can you see all your disks?), and then map a drive letter to it at that address using UNC notation (\\192.168.0.115\Volume_1) and try to access it.
If you still can't reach your data, reboot the DNS and see what happens.
Next - what is/was the drive configuration on the DNS-323? Standard volumes, RAID0, RAID1, JBOD?
It should be possible to retrieve data from standard volumes or RAID1, RAID0 and JBOD are going to be a lot more difficult.
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The first thing you should do when you regain access to your NAS is to backup all your data that you are concerned about loosing.
As fordem says, if the worst comes to the worst and your disk setup was either standard volumes or RAID1 then you have a better than average chance of recovery by using a USB caddy and a PC that can read Ext2/3 file systems.