D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320L => Topic started by: zemops on January 21, 2013, 06:24:36 AM
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Hi there,
I am new with NAS and the DNS-320L is my first one. Pretty happy btw but just got an annoying issue.
I can access remotely to the console admin by taping accountname.dlinkddns.com in any browser but for some strange raison, I cannot access the NAS properly through the mydlink website. The issue is that it keeps loading and will never show the content of the NAS although I can get to the information tab and get the corresponding information.
I also got an android tab and the android app IS WORKING. I was able to perform slideshows with my pics and listen music (it won't apparently play movie though and did not find how to actually download the files).
Anyone would got some ideas?
I got a A2 revision apparently and firmware is 1.00.
Thanks.
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Do you have register your nas into the mydlink app?
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Yes, I can clearly see it and the information tab will show without any issue. But it keeps loading to show the files and won't stop to do so no matter how long I wait.
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Can anyone help me?
Here a screen (do not know whether it's safe to show the NAS id):
(http://img15.hostingpics.net/thumbs/mini_850514screen.png) (http://www.hostingpics.net/viewer.php?id=850514screen.png)
I can access the Setting tab without any pb and it shows valid informations.
edit: and as stated I can access it without any pb with the android application
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Are you browsing on a PC that's in a corporate network or behind a firewall that can be blocking access? Did you try different browsers (e.g. IE, Firefox, etc.)
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I got the issue with all browsers and the same at work (nothing is blocked there) and home when I try to use the mydlink site.
Could it still be an issue of forwarding the port in the router? I can remotely access the admin console using account.dlinkddns.com though.
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So here I am again. I am really tired about this now as I've been looking for hours several days.
I checked my netgear gateway once again (CBVG834G) and for some raisons I can't forward port 80 as it is said to be busy (apparently people thought it could be a nice feature to use port 80 to dispaly the actual web interface of the device). But uPnP is activated and it says that port 80 is forwarded to 192.168.0.15 which is the NAS as can be seen there
(http://img11.hostingpics.net/thumbs/mini_762161Capture.png) (http://www.hostingpics.net/viewer.php?id=762161Capture.png)
Apart from me being french what is the pb then?
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Port Forwarding should not be needed if your DNS is connected to your NG gateway modem/router.
If PF is needed, uPnP should be disabled.
Ensure you are up to date on Java.
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Test your Gateway with Firewall settings OFF as a temporary test to see if this works.
I recommend contacting Netgear about any configurations, if needed, on the NG gateway.
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I am using Firefox 18.0.1 with the latest java (that is blocked by default by mozilla so had to manually allow it to run for this site).
The DNS is connected to my gateway modem/router. And the Firewall is already off. So not too sure about the uPnP vs port forwarding issue. I finally managed to get FTP access this morning but PF was definitvely required to do so.
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Can you test with IE and see if it does the same thing? Try compatibility mode in IE as well.
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Yes IE does the exact same thing even with compatibility mode.
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Well, by the looks mydlink is seeing the DNS device, just getting full access is being hung up some where.
I would recommend that you check with NG support and see if there is anything on the gateway that needs to be configured maybe.
One other last resort option would be to find a friend, family or neighbor that you could take the DNS to and connect it on there network system and try to access mydlink from there or from you place. Won't matter where you access mydlink from. Might be a good test to see if the DNS is fully accessible from a different connected location.
Keep us posted on how it goes.
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OK so here am I again after spending a good time on the dedicated board for my router. The conclusion was that port forwarding looks OK especially for port 80 because I can access the console admin remotely.
So as a summary, I can:
- access the console admin remotely (including up/download of files)
- up/download files with FTP
- access mydlink with full functionnalities using the android app
- establish connection with mydlink on any web browsers (just login and see the NAS is there including access to the informaions tab)
I cannot:
- view the files using mydlink from any web browsers because it will keeps loading the content as an infinite loop (see screen above)
So does this recap' provide some new insights to some of you guys? Can anyone access and use mydlink with any browser?
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Just asking again my main question in case someone would have a look.
Can you guys use the mydlink website (so download / upload files from here) using Firefox or any other web browser?
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Just asking again my main question in case someone would have a look.
Can you guys use the mydlink website (so download / upload files from here) using Firefox or any other web browser?
So no one may be able to answer this question here ? Where should I go then? :-\
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Have you tried using the mydlinkcloud website?
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No because I have never heard of this one. But this does not look like something useful for me becasue the only thing I need is the remote access to the files from a browser and the cloud one looks like something to sync data.
Is it that one really? http://www.mydlinkcloud.com/
edit: mmm apparently you got to pay to upgrade to sync?
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No because I have never heard of this one. But this does not look like something useful for me becasue the only thing I need is the remote access to the files from a browser and the cloud one looks like something to sync data.
Is it that one really? http://www.mydlinkcloud.com/
edit: mmm apparently you got to pay to upgrade to sync?
The DNS-325/345 have a cloud app in which you register an account (i.e. USERNAME) and visit USERNAME.mydlinkcloud.com. There are admin and guest accounts, access to streaming video/audio stored on the device, file download capability, shared photos, . . . etc.
Based on your screenshots, it looks like the DNS-320L may be employing a different approach.
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This is the only one that I was aware of with DNS-320L: https://fr.mydlink.com/entrance
And sadly it won't work using a internet browser even though the android app is working.
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A new mydlink.com board in this forum was recently created here: mydlink.com (http://forums.dlink.com/index.php?board=261.0). You can re-post your question there with a link back to this thread.
However, I can say with some confidence (since I'm managing that board) that all posts to date deal primarily with camera related issues. . . but it can't hurt to try.
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Well, thanks, I guess it can't hurt to post over here.
I've tried several boards already and many people obsviously got the DNS-320 or 320L si I really struggle why it is impossible to have a feedback for this issue. It's like no one use this site.
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Well still no help.
Among the numerous DNS-320 users of this board, no one wants to use the website or will bother making a feedback it seems. :-\
Also I realized that when trying to connect to the NAS when I am in the loop of infinite loading to display contect it actually wake up the NAS so something stragne really going on here.
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I'm still there. ;)
Let's try a different approach?
Who got a DNS-320L / DNS-320 and will try to run a test for me that should not take more than 2min?
I am very friendly. :D
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I'm still there. ;)
Let's try a different approach?
Who got a DNS-320L / DNS-320 and will try to run a test for me that should not take more than 2min?
I am very friendly. :D
BTW - the DNS-320 doesn't support mydlink, only ShareCenters with the "L" designation.
Are there any DNS-320L owners out there who have used mydlink on this device that can help zemops ???
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I had feedback from others users on a french board that experienced the exact same issue that me. So unless someone else is willing to make the test (about 1min) and is successful, I consider that the website from dlink is not working properly.
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It's working fine for me (DNS-320L).
Remember you need Java installed in your system and properly activated in your browser....
(http://i.imgur.com/kSignN9.png)
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It's clearly the case for me, no issue with java whatsoever. So this is really interesting as I have no clue why it's not working me (and never was) contrary to the android app that works perfectly. I can access the NAS remotely from any remote computer using both the web admin interface or FTP. Any idea?
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Btw I can show the same picture as cyberdie but I can't actually browse the NAS or display the files as stated in the first post with a screenshot.
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Hi guys, I have the same problem with a DNS-327L.
The problem is exactly the one descripted by zemops; I can access the NAS through the Android App, using the web interface when connected to the LAN or mounting it as a network drive.
When logging in to the website I can see the device as found, but I cannot manage to get to browsing the files, it hangs in the same point that zemops said.
I tried at home/work with Chrome/Firefox on Windows and on Chrome on Ubuntu.
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Hi guys, I have the same problem with a DNS-327L.
The problem is exactly the one descripted by zemops; I can access the NAS through the Android App, using the web interface when connected to the LAN or mounting it as a network drive.
When logging in to the website I can see the device as found, but I cannot manage to get to browsing the files, it hangs in the same point that zemops said.
I tried at home/work with Chrome/Firefox on Windows and on Chrome on Ubuntu.
I really wish you good luck. For your interest this has never been fixed for me.
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Hi zemops
I've just recently purchased the DNS-320L Revision A3 and I am having exactly the same problem as you and still get the whirring motion on My Dlink and nothing happens. However when I click on the tabs Status & Settings it comes up but nothing on NAS drive except a whirring loading circle on Applications. I upgraded to the latest firmware 1.05, then this really messed things up on the My Dlink site as it says that I have a firewall problem. So I reverted back to the old firmware 1.04 and managed to get thing back again except the NAS drive will not display. I have tried various browsers but I say it is an issue with Dlink not the NAS drive, not unless it is faulty. I can get everything else working ok as with the app on the iphone but just Dlink. I reckon that this is a fault with them not you or I. I know this is getting totally frustrating but haven't really found an answer like you as yet not unless you have.
Cheers ducati9981
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I never found a solution to this issue. :/
Ultimately, I came to the conclusion that the DNS is a budget model which was ok for a first NAS but will definitvely not recommand to any advanced user.
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Hi zemops
I have sent them my problem on the facebook page to see if they are going to do anything about this issue.
Will keep you posted.
Cheers ducati9981
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Hi zemops
I've just recently purchased the DNS-320L Revision A3 and I am having exactly the same problem as you and still get the whirring motion on My Dlink and nothing happens. However when I click on the tabs Status & Settings it comes up but nothing on NAS drive except a whirring loading circle on Applications. I upgraded to the latest firmware 1.05, then this really messed things up on the My Dlink site as it says that I have a firewall problem. So I reverted back to the old firmware 1.04 and managed to get thing back again except the NAS drive will not display. I have tried various browsers but I say it is an issue with Dlink not the NAS drive, not unless it is faulty. I can get everything else working ok as with the app on the iphone but just Dlink. I reckon that this is a fault with them not you or I. I know this is getting totally frustrating but haven't really found an answer like you as yet not unless you have.
Cheers ducati9981
Did you read this thread?
http://forums.dlink.com/index.php?topic=63008.0 (http://forums.dlink.com/index.php?topic=63008.0)
Let me know your results please
If it's not the above issue / fix can you confirm Uplayer browser plugin is installed?
http://forums.dlink.com/index.php?topic=62983.0 (http://forums.dlink.com/index.php?topic=62983.0)
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Hi zemops
Have read your links and it does sound like Dlink have a problem with this NAS Drive for some reason. Probably not admitting it yet but I have forwarded a ticket to them and will await reply, but I probably will get the same reply back regarding that they are trying to create a firmware fix to sort this issue out. Will wait and see but the thing is that the amount of people who have bought these NAS Drives are not getting any pleasure from them when on the outside when trying to access it from website. Lucky mine is still under warranty and I'm coming to a conclusion that if they haven't fixed this issue out, then I will gladly return to the place where I bought it to say that there is an issue of not accessing it when outside from home and on the web and therefore not working correctly and should not really sell these units until they actually work via the web as per their advert. It is great on your own network but not on the Dlink website. Dlink certainly are aware of the problem and when this firmware update will be, god knows. I'll keep you posted but so far I'm thinking of getting a refund back & another NAS drive but preferably not Dlink, not unless there is a solution. I also have the latest Uplayer browser plugin installed and also added on IE11 mydlink to the compatibility list.
Cheers ducati9981
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Hi zemops
Would you believe it I found firmware version 1.05b01 http://forums.dlink.com/index.php?topic=62943.0 working on My Dlink website. I think I will stick with this firmware now.
Cheers ducati9981
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Just noticed another flaw when it comes to downloading direct from web. Doesn't seem to like downloading MP4 files for some reason, others seem to be ok, haven't found any other issues as yet. Will keep you posted.
Cheers ducati9981
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ducati9981
firmware version 1.05b01 you found (unless they've edited it) will still give errors in access mydlink via browser
If you are in the EU (as Furrynutz said to me that each country has specific firmware) then you'll need the patched firmware from this thread http://forums.dlink.com/index.php?topic=63008.msg256637#msg256637 (http://forums.dlink.com/index.php?topic=63008.msg256637#msg256637) which is firmware DLINK_DNS320L(LW).1.05b01(3.07.0612 (1).2015) that allows you to still access via ignoring the firmware update error.
I agree with you in everything you said (pm sent) and wish my NAS was not out of guarantee
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Hi zemops & philphil61
I have had a reply from Dlink and this is what was said as below:-
Regarding the issue that you are having with your NAS on the Mydlink Website, of being unable to access the NAS, this is a known issue and at the moment the software developers are working on a solution in the form of a new firmware for your NAS. At the moment this firmware is not ready, but as soon as it is available, we will notify you.
In the meantime, we would thank you for your patience in this matter, and we will send you the firmware as soon as it is available.
Thank you and kind regards,
D-Link Technical Support.
Hope this helps you guys.
Regards ducati9981
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Thanks for the update ducati9981
I'm OK with accessing mydlink website in it's current form) using the patched firmware and procedure as mentioned in this comment http://forums.dlink.com/index.php?topic=63008.msg256637#msg256637 (http://forums.dlink.com/index.php?topic=63008.msg256637#msg256637)
I'm not happy with the change in the web layout (now using the same layout as accessing the server direct where before it was much easier. << maybe this is a reason for the firmware error?
I'm not happy that as you rightly stated some files do not download (externally) via the web (mydlink).
I suppose we'll know more when the updated/fixed firmware becomes available but question in my own mind "who tests these updates?"
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Thanks for the update. Im sure the update will be forth coming soon. Please be patient. ;)
Hi zemops & philphil61
I have had a reply from Dlink and this is what was said as below:-
Regarding the issue that you are having with your NAS on the Mydlink Website, of being unable to access the NAS, this is a known issue and at the moment the software developers are working on a solution in the form of a new firmware for your NAS. At the moment this firmware is not ready, but as soon as it is available, we will notify you.
In the meantime, we would thank you for your patience in this matter, and we will send you the firmware as soon as it is available.
Thank you and kind regards,
D-Link Technical Support.
Hope this helps you guys.
Regards ducati9981
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Hi
I've just found out that when I click download on a specific MP4 file. It does download, but not in the way it should be by giving me the option to Save As or Open from the browser on IE11. Instead it downloads the whole movie from the NAS drive plays automatically using a Quicktime Plugin from the NAS and then if I right click on my mouse button over the playing video it brings up 3 options and I chose Save As Source to my desktop and the whole MP4 file is already downloaded. Hope this helps guys.
Regards
ducati9981
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Hi Guys
Another update and appreciate the support and help from Dlink (Thanks guys).
MP4 files are now saving as normal with IE11. Just to let you know if you are experiencing the same problem as I from previous posts, then simply uninstall Quicktime as the plugin interferes with the download process and also acts as a media centre and plays directly until downloaded. When I removed this from my PC, it is now working as it should.
Thumbs up to Dlink support in helping me.
Cheers ducati9981
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Glad you got it working and thank you for the addional information. Enjoy. ;)