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The Graveyard - Products No Longer Supported => Routers / COVR => DIR-825 => Topic started by: Fr3lncr on April 20, 2013, 02:01:52 PM

Title: DIR-825 blocking access to website - Need it to stop
Post by: Fr3lncr on April 20, 2013, 02:01:52 PM

For the last week, I haven't been able to access my banking web site (Royal Bank in Canada).  It doesn't matter which browser (FireFox, IE, Chrome) or computer (desktop, laptop) or even my cell (on WiFi).

It must be the router (DIR-825, HW-B1, FW-2.07NA) since I can connect to the web site fine if I connect straight to the modem.  (Also, if I turn off WiFi on my cell, I can connect to their web site but once I turn WiFi back on, it wont connect).

I tried restoring to factory settings but that didn't help.

I tried some of the suggestions here: http://forums.dlink.com/index.php?topic=46790.0 (http://forums.dlink.com/index.php?topic=46790.0) but that didn't help, specifically:
- Turn off ALL QoS or Disable Traffic Shaping. Advanced/QoS.
- Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
- Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking
- Ensure devices are set to auto obtain an IP address.
- Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.
- Enable uPnP and Multi-cast Streaming under Advanced/Networking.

Is there anything else I can try before buying a replacement?  This is driving my crazy.

Thanks.

Title: Re: DIR-825 blocking access to website - Need it to stop
Post by: FurryNutz on April 20, 2013, 02:12:39 PM

Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)

What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?

What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?

Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)

Title: Re: DIR-825 blocking access to website - Need it to stop
Post by: Fr3lncr on April 22, 2013, 07:03:38 AM

This request can be closed.

Turns out my bank was blocking my IP address (not something I knew could happen).  So, after reading pretty much exactly the same situation here: http://www.reddit.com/r/techsupport/comments/1ckssz/ (http://www.reddit.com/r/techsupport/comments/1ckssz/), I contacted my ISP about getting a new public IP address which involved putting a new MAC address in the router settings and then rebooting the modem which then automatically assigned me a new public IP address.

As I had cloned my PC MAC address in the router settings in my setup, I just changed it to the MAC address of the router (on the bottom label).

So, I'm back in business.

Title: Re: DIR-825 blocking access to website - Need it to stop (RESOLVED)
Post by: FurryNutz on April 22, 2013, 07:06:12 AM

Glad you got it working, Enjoy.  ;)