D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-932L => Topic started by: Avonlea22 on May 04, 2013, 07:57:12 PM

Title: Setup Wizard stuck
Post by: Avonlea22 on May 04, 2013, 07:57:12 PM

I'm trying to set up a 932L, but my setup wizard will not go beyond the "Checking For Updates..." screen. What can I do? I've tried unplugging, resetting, re-downloading. No luck.

Title: Re: Setup Wizard stuck
Post by: ignacio_jr on May 05, 2013, 02:54:14 AM

 It's happening the same thing with me - Full progress bar and ..... nothing else.

Title: Re: Setup Wizard stuck
Post by: Avonlea22 on May 05, 2013, 02:57:50 AM

Yup. Well I guess I'm glad it's not just me. Hopefully someone has an idea.  Mine stayed this way all night...no change.

Title: Re: Setup Wizard stuck
Post by: nassau39 on May 05, 2013, 03:56:36 AM

DCS-932L Set Up Wizard stuck on CHECKING FOR UPDATES...Stuck of hours now

Title: Re: Setup Wizard stuck
Post by: JavaLawyer on May 05, 2013, 05:05:35 AM

Are you using the latest version of the wizard software? You can download the latest version for the DCS-932L here: mydlink.com/support (https://www.mydlink.com/support)

Title: Re: Setup Wizard stuck
Post by: Avonlea22 on May 05, 2013, 07:25:15 AM

Yes, downloaded it right from the DLink site yesterday.

Title: Re: Setup Wizard stuck
Post by: ghozx on May 05, 2013, 11:43:07 AM

I just uninstall the old version, re-installed the latest version from the page you linked to. I think their server is down.
How do you let them know?

Quote from: JavaLawyer on May 05, 2013, 05:05:35 AM

Are you using the latest version of the wizard software? You can download the latest version for the DCS-932L here: mydlink.com/support (https://www.mydlink.com/support)

Title: Re: Setup Wizard stuck
Post by: MouseDoc on May 05, 2013, 07:09:26 PM

Had the same problem...program was stuck forever.  Here's a workaround..

Before starting the program, disconnect yourself from the net completely... ie. pull the network plug, shut down your wifi... then the program can't check to see if there is an update and it will start. 

Once the program starts and asks you if you care that it can't check for an update, you can connect to the net again.

Hope this help someone....

- mike

Title: Re: Setup Wizard stuck
Post by: Avonlea22 on May 05, 2013, 07:22:26 PM

That is Brilliant. Worked for me. Thank you!!

Title: Re: Setup Wizard stuck
Post by: ignacio_jr on May 06, 2013, 09:09:55 AM

Thanks for the solution !!! Problem solved :-))

Title: Re: Setup Wizard stuck
Post by: JavaLawyer on May 07, 2013, 12:22:53 PM

I was advised by D-Link that this issue should be fixed.  Can you please validate that the setup process can complete while an active Internet connection is available?

Title: Re: Setup Wizard stuck
Post by: MouseDoc on May 07, 2013, 06:31:15 PM

I set up another camera tonight.  The program is working, at least the OSX version is.  Both versions were not working at my previous post, so I suspect the issue is fixed.

Title: Re: Setup Wizard stuck
Post by: JavaLawyer on May 08, 2013, 06:54:30 AM

Great to hear!

More specifically to your point, D-Link was experiencing issues with their registration services that were fixed a day or so ago.  I suspect those issues were the root cause for the issues you and other members were encountering.