D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DIR-825 => Topic started by: miatagrrl on May 12, 2013, 03:03:26 PM
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Hello,
I just got a Samsung Galaxy S4. As I have always done with all of my devices that connect wirelessly, I went into the D-Link software and added my phone's MAC address to the network filter list. The security settings are WPA/WPA2. When I try to connect, the phone is able to see my Wi-Fi network, and it asks for my password, which I enter. It keeps trying to connect, but then it says an "authentication error occurred." I have checked and triple-checked the password, and it is correct. I have also checked and triple-checked the MAC address, and it is correct. I have rebooted the router and the phone several times each.
Any suggestions on resolving this? I am an ordinary consumer, not a geek by any means :) -- please state your response accordingly. Thank you!
- Tina
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What wireless modes are you using?
2.4Ghz and 5Ghz routers: Try single mode G or mixed G and N on 2.4Ghz and single mode N on 5Ghz?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any other WiFi routers in the area? Link> Use InSSIDer (http://www.metageek.net/) to find out. How many?
Try turning off Short GI (http://www.smallnetbuilder.com/wireless/wireless-features/30969-what-do-80211ns-optional-features-mean-for-you), WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable (http://forums.dlink.com/index.php?topic=50738.0) Under Advanced/Advanced Wireless.
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Any status on this?