D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-5222L => Topic started by: iamkk on July 16, 2013, 08:58:23 PM

Title: DCS-5222L goes offline after 5 minutes!
Post by: iamkk on July 16, 2013, 08:58:23 PM
DCS-5222L does not work. It goes offline on the internet from http://www.mydlink.com after 5 minutes!  I can still access it from within the home network  >:(

Updated Firmware Version: 1.11

I am using Apple AirPort extreme WiFi router with Comcast/xfinity internet service.

Anyone else have the same problem? This sucks. I'll return the camera if I can't figure out by tomorrow.
Title: Re: DCS-5222L goes offline after 5 minutes!
Post by: RYAT3 on July 18, 2013, 11:04:44 AM

Sounds like your router is the problem.

Did you manually assign the ports to stay open?
Is must be closing them.

Quote from: iamkk on July 16, 2013, 08:58:23 PM
DCS-5222L does not work. It goes offline on the internet from http://www.mydlink.com after 5 minutes!  I can still access it from within the home network  >:(

Updated Firmware Version: 1.11

I am using Apple AirPort extreme WiFi router with Comcast/xfinity internet service.

Anyone else have the same problem? This sucks. I'll return the camera if I can't figure out by tomorrow.

Title: Re: DCS-5222L goes offline after 5 minutes!
Post by: iamkk on July 18, 2013, 11:09:17 AM
Quote from: RYAT3 on July 18, 2013, 11:04:44 AM
Sounds like your router is the problem.

Did you manually assign the ports to stay open?
Is must be closing them.


Hmm... which port#? there is no instructions in the setup or user guide or online to do any router changes! Thank you for your assistance.
Title: Re: DCS-5222L goes offline after 5 minutes!
Post by: RYAT3 on July 19, 2013, 04:27:02 AM

You have to login to the cameras firmware.

And also login to your router to see what port is being assigned.

Download your routers manual off the internet.

Quote from: iamkk on July 18, 2013, 11:09:17 AM
Hmm... which port#? there is no instructions in the setup or user guide or online to do any router changes! Thank you for your assistance.