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D-Link DSL Modem/Routers => Other DSL modem/routers => Topic started by: Biel on July 17, 2013, 12:27:17 PM

Title: Can't create a Folder on HDD via web
Post by: Biel on July 17, 2013, 12:27:17 PM

Hi,

I have a DSL-2770L, with a USB pendrive connected.

I have no problems to download or upload files remotely via web to the USB pendrive.

However, I cannnot create or delete any folder.
There is no error message, but the folder does not get created.

Any help??

Thanks in advance.

Title: Re: Can't create a Folder on HDD via web
Post by: FurryNutz on July 17, 2013, 12:40:32 PM

Link>Welcome! (http://forums.dlink.com/index.php?topic=41537.0)

• What Hardware version is your router? Look at sticker under router.
• Link>What Firmware (http://forums.dlink.com/index.php?topic=47512.0) version is currently loaded? Found on routers web page under status.
• What region are you located?

What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

3rd Party Security Software Configurations

• Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
• Turn off all devices accept for one wired PC while testing.

You may need to contact your regional D-Link support office and ask to see if there is a configuration missing to be able to create folders on the USB connected device.

Title: Re: Can't create a Folder on HDD via web
Post by: Biel on July 18, 2013, 02:21:33 AM

Hello again,

Thanks for the answer.

I use Firefox navigator.
Hardware version A1
Firmware version is EU_1.0

My region is Europe.

My local support office does not respond for e-mails. I send a couple of them weeks ago and
no answer yet...  >:(

Title: Re: Can't create a Folder on HDD via web
Post by: FurryNutz on July 18, 2013, 07:15:40 AM

For better and more immediate help in support, we always recommend phone contacting D-Link support rather then email.
http://www.dlink.com/uk/en/support/contact (http://www.dlink.com/uk/en/support/contact)