D-Link Forums
The Graveyard - Products No Longer Supported => D-Link Storage => DNS-320L => Topic started by: zsaraman on August 09, 2013, 12:16:30 AM
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Unlike other user forums there doesn't appear to be any evidence of D-Link support staff activity on this forum - or am I wrong?
Have they ever been invited or are they even aware
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D-Link USA owns and maintains this forum, so yes, they are cognizant of what's going on. I am a volunteer moderator (no D-Link affiliation), but do escalate specific issues and relevant threads to the appropriate product groups at D-Link. D-Link also monitors the activities and content on their own as well.
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We are volunteer help for D-lLink and here to help out with set up and problems that are posted by users here in the forums. If we can not resolve those issues here or if there are problems with anything beyond our capabilities here in the forums, we ask the users please contact phone D-Link directly for continued help and information. Problems with HW/FW and documentation fall under this reasoning as we do not have the ability to effect any changes. As for D-Link support, if they don't know what customers needs as desires are then it's kind of hard for them to make improvements to there products with out someone helping them out and telling them. Yes, of course please feel free to post and talk about it here, however there is review by any official D-Link support or engineering personnel here in the forums. It's the users responsibility to help notify D-Link support of un-resolved problems and concerns they have, that we can't fix here in the forums.
Good Luck.