D-Link Forums
The Graveyard - Products No Longer Supported => Routers / COVR => DGL-5500 => Topic started by: deniax on August 16, 2013, 01:40:05 PM
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After ± 3 days, when I want to visit the "Usage by time" page by clicking on the Stats icon, I get an error: Unable to get requested data. Please check your connection to your router.
Also, when going to the "Activity over time" page, it shows times from more then 12 hours ago which looks like if every page on the router related to Streamboost has stopped working :/
Also, when I click on My-Network, it shows an empty page.
Restarting the router fixes the problem, but after ± 3 days , it happens again...
Anyone else having these problems?
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3rd Party Security Software Configurations
- Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
- Turn off all devices accept for one wired PC while testing.
What browser are you using?
Try Opera or FF? If IE 8 or 9, set compatibility mode and test again.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
I'm also wondering since this router isn't supported nor marketed in the EU, important SB updates may not be getting to your unit.
I recommend that if you can't get this resolved in a short period of time, that you should think about returning the 5500 to place of purchase and get a regional router that is available and supported in your region.
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Thanks both for your replies!
Furry
I've tried to connect to the router using FireFox and Chrome, using my MacBook and PC.
Also tried connecting only 1 device to the router (the PC) , but same result
In the log, I did see updates for SB coming in, so seems those are working.
I never had problems before btw concerning imported D-Link routers, I knew it's not supported when I ordered, but I don't mind. Normally in the forums you get can better help :)
And if it's faulty, it's ok, I can exchange it, it'll only cost extra shipping cost.
I'm using an Cable modem (Cisco EPC3925)
I'm going to do a factory reset and reset of the modem now to see if it helps. I'll know in ± 3 days if it helped, but it's good to know someone else had the exact same problem :)
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FYI:
If this is your modem, this is a gateway mode, then it has a built in router:
http://www.cisco.com/web/consumer/support/modem_DPC3925.html (http://www.cisco.com/web/consumer/support/modem_DPC3925.html)
- If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT (http://www.practicallynetworked.com/networking/fixing_double_nat.htm) and How NAT Works (http://cognitiveanomalies.com/cisco-nat-how-nat-works/). To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
- Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values (http://forums.dlink.com/index.php?topic=53008.0)
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Hi FurryNutz,
The modem is indeed in bridge mode, I set it >7 months ago when I bought my Asus AC66U router
MTU of my cable provider is 1500, I got this info at the same time when I bought the Asus.
I just confirmed this number btw, I can ping with MTU of 1472 max
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Hi FurryNutz,
The modem is indeed in bridge mode, I set it >7 months ago when I bought my Asus AC66U router
MTU of my cable provider is 1500, I got this info at the same time when I bought the Asus.
I just confirmed this number btw, I can ping with MTU of 1472 max
You might want to reset cable modem as well and start from scratch :) if you are still haivng issues.
I was able to get mine working like it should, so I have confidence we can get your 5500 working correctly.
Keep us posted.
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I've had this router for over a week and just got this error last night as well... was it a botched SB update or something?
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I haven't seem this yet however I'll keep an eye open. I just put my 5500 back online after i'm unable to do any AC speed testing with the DWA-180. Not working on 5Ghz AC mode. :-\
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Unfortunately, I am still getting this, even when I upgraded to the newest v1.10B04NA firmware.
What is interesting is that it always seems to happen when the "activity tracker" page doesn't update anymore.
For example, yesterday I saw it was showing data till 20:00 , whilst it was already 23:00 , so it stopped updating.
The "usage by time" page still worked, but also this page did not update with new info.
12 hours later the "usage by time" page gives the Unable to get requested data message again.
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Theres got to be something going on with your router or your setup. I'm setting data across all 3 options here on my Mac Book Pro. I am wondering why I'm not seeing any xbox specific data since we've played for the past several nights. :-\
What OP platform and browsers are you using?
Unfortunately, I am still getting this, even when I upgraded to the newest v1.10B04NA firmware.
What is interesting is that it always seems to happen when the "activity tracker" page doesn't update anymore.
For example, yesterday I saw it was showing data till 20:00 , whilst it was already 23:00 , so it stopped updating.
The "usage by time" page still worked, but also this page did not update with new info.
12 hours later the "usage by time" page gives the Unable to get requested data message again.